I work drive thru a lot sadly I’m good at it so I get put there, I really don’t mind too much as I really do love the regulars and sometimes it’s good to be kinda stationed when I’m feeling extra tired. I always give good service I’m not burnt out yet (I promise I’m not just saying that) today a lady was ordering and after each item I’m like “anything else?” That’s the standard reply at my store so people don’t feel limited to just ordering a couple of things before of “is that all?” . So this lady orders like 5 drinks and I’m like anything else ? And she’s like that’s it. When she gets up to the window (this is during peak btw) she’s screaming at me saying “ I felt so rushed you were so rude to me I forgot to order an iced coffee “ and then her passenger starts yelling at me too. I have never received this response from any customer in the drive thru ?!! I was just like I’m sorry you felt rushed I was just making sure you got everything you wanted. They continue to yell and ask if I can put the iced coffee on. I’m like I’m technically not allowed to it’s against our policy (at my store we don’t allow people to add stuff during peak at the window due to window times ofc ) but I’ll do it, but just so you know it’s not allowed. She still yells and angrily hands me the money. Then the passenger points at my name tag and they say they are going to complain. I give her a tray and her drinks w/ straws. I walk back in to get the next order ready and while the windows still open she yells my name and thank you twice but clearly aggressively ! The rest of our baristas were like what happened . I honestly felt like crying and couldn’t leave because it was peak thankfully customers after that were so nice and made my day as tipped well 😭.