im a 269 and i worked at sbux for about a year and a half? before the pandemic and have been working since so i've been here through this whole awkward transitional period. and ive gotta say... imo it was a lot more fun working before this pandemic. ever since the pandemic the company has made it clear multiple times that they care for the customer more than their employee. which honestly, fine. however when the customers are berating and screaming and talking down to the employee, its not cool when the company clearly is not on your side. you lose your cool and walk away from the customer without finishing the convo cuz theyre literally screaming at you? fired. oh, an anonymous survey i can take as an employee to make suggestions on how the company can improve, cool. oh, but you need to enter your personal email... which is trackable... and people have been mysteriously let go after. i wonder why?

i could go on but in my opinion the company just seems slimy at this point. before i was so happy i had this job because i hated the other places ive worked but at this point the only thing stopping me from quitting is the fact that im afraid of my manager.

It is **extremely** important to remember that this subreddit doesn't actually represent 1. The majority opinion in the company, and 2. How people who complain about their job *actually* feel about the job.

I was a 234. The company had just launched, and was beginning to abandon, "Project North Star." We were encouraged to "Surprise and Delight" and corporate emphasised "make the moment right." I loved my job, although my first and third managers made life at Starbucks an actual hell on earth.

The pandemic has added a *lot* of stress because lives are on the line. Even mild cases have the risk of a whole slew of complications. Many people feel as though the company isn't taking things seriously, so there's a lot of rightful anger and upset. But before employees had to worry about whether or not they might contract a potentially life-altering illness, the main stress just came from shit rolling downhill. DMs neglecting SMs who were neglecting employees, customers angry about menial shit like red cups, and employees upset about lack of communication from higher-ups.

But people have always and will always come here to get stuff off their chest, mostly so they don't have to carry that back into work the next day. There really isn't a better place to vent like this than a subreddit, and as long as they stay mostly anonymous and vague, it's a safe space. But it doesn't mean people hated it solely because they complain... Sometimes you just gotta shout for a bit!

I worked for sbx back in the days of Tazo Tea, no sandwich ovens, and writing on cups. It was great, I loved it, I wanted to make manager. Life happened, I joined the service, yadayada, I'm back at sbx now and so disappointed!!!

Customers are entitled and rude. Staffing hurts, but rather than long-term temporarily close the occasional store and combine staff to accommodate a shift's needs, managers are over working who they can.... Burnout, quit, rush to train new hires, burn them out faster...

Remember too that reddit pulls from everywhere and complaining is more common so it's likely not as bad everywhere as it seems online.