I'll make the drink in our cup and hand it to them and they can pour it in their bacteria infested cup.

Had a lady try that on me, it noticeablely had something in it still and she asked about it being cleaned and I told her we can't wash it for her. She asked if she could rinse it out in the bathroom. Me being non-confrontational, I was like uhh sure? Luckily we never had to touch her cup at all because she took forever in the bathroom and they already put her drink in a regular cup lol

I can’t believe there’s people who actually expect this, it’s beyond me

He thinks we're his maid

Duuuuuude. I went to the mat with a guy over this.

*Customer purchasing new cups after annoying me with "how many ounces in this one and that one"*
(Sufice to say an asshole from the jump)

Gets to register, places order, and asks that I put *both* drinks in *both* of his *new* cups

Me: I'm sorry, sir. I can't do that unless both cups are clean

C: (with attitude) excuse me

Me: repeats previous statement

C: that's actually not true

Me: (don't engage)

C: you're misinformed

Me: (DONT ENGAGE)

C: aNoThEr StArBuCKs diD iT

Me: (ENGAGES) Well sir you must've put up a hell of a fight and wore the barista down because that is against STARBUCKS policy

C: so you aren't going to wash my cup

Me: Nope, against starbucks policy. Still want the cups?

Customer: I WANT MY DRINKS IN THE CUP, YOU CAN DO IT. YOU JUST DONT WANT TO.

Me: Against. Starbucks. Policy. Your total is $$

Customer: blah blah blah

Me: okay, your total is $$

Customer: (scans app) continues to blah blah blah

Me: thank you sir. Your drinks will be ready at the end of the bar. *walks away, leaving the ranting lunatic to rant in lunacy*

Thankfully this was during a rare slow time. I went to the back and told my ssv what happened. He backed me, thankfully.

Can we rinse the cup for customers? I had a lady ask if I could just rinse it and it looked generally clean so I did a quick rinse under the sink and put her tea in it since I wasn’t sure

Years ago we’d offer to clean it for them (instead of them rinsing it in the bathroom sink. Cmon people) . we had a green bean was super nice, but the most aloof partner I’ve ever trained, write on the customers travel mug in permanent marker!! When our shift saw it she freaked out and ran to the back to try to clean it off. I guess this post wasn’t about the dirty mug but washing it out reminded me of that story lol. People are nuts.

I'll only wash your cup if you bought it off the shelf. Anything else, hell no.

Washing cups for customers was standard for a time, did they change it because of covid?

The only time I have ever (as a customer) asked in the slightest about washing a personal cup was when I was getting a second drink after sitting in the cafe for hours and I said “do you want me to rinse this out before I give it to you? And if so, where?” And the barista said they could do it. But I would never assume or be angry at a barista if they said they couldn’t wash or use personal cups.

Be like I’m not your spouse lmao

People are so lazy they won’t even wash their own damn dishes.

I mean if yall have a sign up that says that, no excuse. But I went through the training a month ago as a rehire and it's in the current training modules to clean the cup then make the drink in it. It doesn't specify what is meant by "clean the cup" so I guess it's at the discretion of the barista taking the order/making the drink.

Pre pandemic it was always the policy to wash dirty personal cups before we put the drinks in them.