for context: this guy, j, comes in everyday, is an old, white man, and everyone knows hes an asshole.

alongside this, we were very busy this morning and there was one person on warming, drowned in orders, and one person on bar, also drowned in orders. that left me on reg and to do the brewing. i had started the pike and blonde and was about to get to the dark until j fricking walks in. i already kinda know what this interaction was gonna be like but i didnt know it was gonna have a big impact on me as it did.
im also a green bean (just started a month ago) and pmsing lolz

j orders a dark and i tell him that i was just about to brew one if he would wait a couple of minutes and this guy throws the weirdest temper tantrum for a man his big age i’ve ever seen. he scoffed than rolled his eyes and mumbled under his breath, but just loud enough so i can hear, “you guys never have dark and need to get your shit together” (or smth along those lines)

at that point, im in disbelief. like wtf do i say to that?? so i just stared at him while he ordered pike instead. he than tried to order an oatmeal but i said we were out of that too haha. he rolled his eyes again and ran his hands through his balding hair. he kinda mumbled something but i cant really hear and ordered smth else (cant really remember bc i feeling so uncomfortable)

after i gave him his coffee and he got his food, i was kinda debating on reporting him to my supervisor. this was cuz before, he kinda did a similar thing to me and another supervisor told me if he said smth again to me, to tell our store manager. so after like 2-3 hrs when i was going on my sec 10, i told my sm about this and basically how it made me super uncomfortable. he told me that since he knows who im talking about, next time, hes gonna talk to j and say that his behavior was unacceptable (not sure how much im trusting that). he also told me that if he does smth like this again, to just let the supervisor handle it. he than told the situation to the supervisor today and they were kinda in a corner while i was taking my break but i could hear them kinda clearly.

she basically just said that it was kinda dumb of me (not exact words but thats what it felt like she was saying) to report it since we work in customer service and its expected that a customer would make remarks like that. and i totally understand that. there were plenty of time where customers and their entitled attitude have said smth to me but i just ignore it or apologize and move on. but this guy, j, comes in and gives me the nastiest attitude everytime we dont have smth or if he has to wait a couple of mins. it makes me kinda scared when he walks in and i dont wanna handle him but just suck it up anyways. maybe im just being sensitive since my period is coming soon but today was just an off point for me. on top of that, im always on the reg even tho i know how to do other stuff and i was getting sick of talking to ppl.

than she said smth about her also getting harassed comments and her not really saying anything, which is terrible and she shouldnt have to go through that, but i guess she was comparing that to me. it felt like she was saying i was weak for reporting this since we all go through it and its not gonna make much of a difference anyways. tbh i wasnt really sure bc i was eavesdropping lolol but from the words i could hear, that was basically like the vibe of it lmaooo.

anyways, she went on to say how its also my job to make the coffee in time for the customers and just i wasnt really doing my job i guess… but i WAS trying to make the coffee. customers just kept coming in and neither of the brewing coffee were finished yet so idk what she wanted me to do there. after just listening in for basically my whole break, i just went up to her and told her exactly that and how i literally couldnt make the dark. and idk why that was the breaking point but i was tearing up and my voice kinda cracked, but i aint shed no tear cuz i aint a bitch. and her demeanor kinda changed and told me that we were a family and we help each other out and if that anything happens always let her know, which was lowkey different to what she and the store manager was talking about but than again i wasnt in the conversation so idk what they REALLY were talking about, just the lil tibbits that made me think huhhh???

it just felt that i shouldnt have said anything and just let him talk however he wants to talk, no matter how uncomfortable i felt. i already was hesitant on reporting this but that convo i overheard just made me not want say anything ever again lol. anyways thats basically the rant. i apologize for it being super long, maybe unnecessarily long lmaooo but thats what happened this morning, hope yalls are better.

tldr; asshole customer comes in and threw a temper tantrum, made me uncomfortable so i reported to store manager but supervisor told sm that i was weak for saying that since everyone goes through it and i should suck it up so im never going to speak ever again :D