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Starbucks Baristas: The daily grind

Full History - 2021 - 09 - 29 - ID#py11yl
10
Made a mistake and it ruined my day :/ (self.starbucksbaristas)
submitted by uuhh-bi
It was my first time at lobby bar during peak hours today. I’ve been on drive thru bar and lobby bar before but never during peak. I’ve worked at the buck since March and I’ve been told I’m good on bar and I know I can be efficient. Anyways, this woman (let’s call her L*) was waiting for a mobile order and I was swamped with them. There was a person stationed at mobile order to help pass out drinks. I didn’t get L’s* name the first time and I personally asked for her name the second. I didn’t see her drink so I assumed cold bar was working on it. Then comes another woman and she said she got the wrong drink at the drive thru. So she hands me the drink and I put it on my bar so I can take the sticker off and remake it for the right person it goes to. Then I’m also told to make her drive thru drink because nobody could find it. So I make her drink and realize L* is still waiting and I ask her again for her name cause I couldn’t remember and then I check to see if it’s done and I see the name and hand it to her. She doesn’t touch it and says “I just saw that woman hand you that drink from the drive thru. Are you f** kidding me.” I didn’t realize and took it back apologized and remade it. While I was remaking it, the person at drive thru asked why in the world did I hand it to her when it came from the woman from drive thru. I saw L* later come back in and talk to my ssv. I felt so guilty and kind of wanted to cry. I didn’t purposely hand the drink to her because I was lazy or being negligent. I had a lot of drinks and was trying to get them all out, I didn’t realize what I did till it was too late. I made a mistake and I feel terrible and felt even more terrible when my coworker on drive bar was berating me about the drink :(( I felt so anxious and overwhelmed the rest of the time I was on bar. I just feel like everyone is going to be talking about it now and I just don’t know what to do about it :((
kenzdig 8 points 1y ago
honestly im sure they’ll forget about it soon, we all make mistakes. a customer saw me spill something one time and i had taken a napkin quickly to dry myself off and the counter so i didnt look a mess when i handed it off. i handed her her drink and THEN went and took a sanitized towel to dry the bar and she called the store to say i was unsanitary because she didnt see me do it. customers are gonna assume the worst pretty much all of the time and its easier said than done to let it roll off ur shoulders but i promise none of your partners are probably gonna remember that happened in like a week <3
Cannoli_ 1 points 1y ago
I’m so so sorry dude, you absolutely did not deserve to be treated so rudely by that last and your coworker. I mean geez it’s a ton of stuff going on and you’re only one person, of course no one would be happy to receive a returned drink but where’s the fucking empathy man. Like can’t they see we’re struggling ?? I’m mostly upset how your coworker wanted to berate you about it, like I said of course no one is going to be happy about this but shouldn’t they understand the most how hard things can get while behind the counter ? Like you said it was a mistake and you owned up to it and everything, that’s the best and most you can do and I’m sure you’re not the only one in the world who has done something like this before. I work at a Starbucks inside a grocery store so I can’t imagine how busy it gets into a drive though location. You’re doing fine lovely, and I hope your day is getting better, everything will be ok for you in the end. Sending love to you !!
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