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Starbucks Baristas: The daily grind

Full History - 2021 - 09 - 29 - ID#py49bx
124
just want to see what y’all’s closing is like… i work in germany and this is how much we do for closing and pre close more or less. i have a lot of new hires and want to help them so here is the rough draft of duties- very rough draft. i’ve heard that we are a bit extreme with cleaning (i.redd.it)
submitted by Wonderful-Ad-9816
Wonderful-Ad-9816 [OP] 46 points 1y ago
edit- it’s in english because that’s my first language😂 I moved to germany in 2017
StormTheParade 11 points 1y ago
If you don't mind my curiosity, did you go on student visa, or something else??

I've been learning German coz im looking to go to uni there, but I keep plateauing in the language. How is it over there?
Wonderful-Ad-9816 [OP] 14 points 1y ago
i mean my dad is military so that’s how i ended up here in the first place and i took german in school for quite a while so i know a good amount. i don’t like to say i’m fluent cuz i’m not but it’s enough yk? so with that i got tired of working for the us so i looked for a job in germany and got my current job. it’s a lot of paperwork but yes i have a work visa. we all get paid once a month so it‘s hard to get used to. i make €10.55 as an ssv which is something like $12
StormTheParade 3 points 1y ago
Oh wow! Yeah that sounds about right for what I hear from my friends. The paperwork is the worst part
Wonderful-Ad-9816 [OP] 5 points 1y ago
i actually didn’t have to deal with the paperwork because i was accompanied by an immigration lawyer who actually did all of my papers for me. i payed €350 for a consultation to determine my eligibility for a visa and another 350 for all of the paper work to be handled and it was the best money i’ve spent since i’ve lived here. so much less stress and they even translated documents for me to keep. my german abilities stops when it gets into legal stuff so i needed the help
Wonderful-Ad-9816 [OP] 8 points 1y ago
you can ask for pay advances, temporary pay raise for up to a month i believe and unlimited sick leave (if you‘re sick you‘re sick so that’s all they need to know). You also get free health care that not only job related. in germany every single person that lives there is required to have health insurance and it’s free. i got my wisdom teeth pulled last month and for all of it i payed €99 and it was for an extra x ray they said they would like to have but it wasn’t needed
StormTheParade 3 points 1y ago
The health care is actually the biggest reason I'm looking to move out of the US! I'm a covid "long hauler" so even though it's been about 9 months since I was infected, I still have some of the symptoms. I need to have an MRI done as well as schedule an appointment with a neurologist, but the MRI alone tends to run roughly $2000 and I don't even have 1/4th of that. I also need to have my wisdom teeth removed, but they want to charge me $900 for the procedure. I don't have health insurance and my current GP is... less than stellar lmao

That, plus uni being much cheaper than here, and Germany is currently super tech/IT-focused so I feel like that will benefit me in the long run, since that is kind of the field I'm looking at moving towards.

America really needs to sort some stuff out...
miniinovaa 3 points 1y ago
Wow catch me moving there 🏃‍♀️
Honey_girl_ 34 points 1y ago
That is about average from what I can see! Been with the Siren for 2 years working both on the East coast & in Colorado.
midgethepuff 20 points 1y ago
Interesting. I’d say probably 50% of your tasks my store does either in the morning or early afternoon.
Normal_Human_4567 8 points 1y ago
For the UK, in my bar we finish 7:30 and aim to be out by 8pm

Close cold bar starting 3ish. Everything through the dishwasher, clean behind the bar stuff. Over the course of the afternoon/evening, continue that, and make sure everthing is restocked.

Do the pastry case at around 6pm, put everything that stays in the box, clean the case, things going out on a tray just to be chucked when we close.

Clean the fronts of the cupboards and fridges. Take all the bins out and try to only use two- bar and till.

Starting 6:30ish, put the coffee machines through.

Café closes at 7pm, bus and sweep, everything through dishwasher.

Close at 7:30. Supervisor does the cash. Put everything that's been used through dishwasher, clean the dishwasher, sweep and mop the floor. Clean the counters and set up pastry case for tomorrow. There's probably a few things I'm forgetting but that's most of it!
Wonderful-Ad-9816 [OP] 4 points 1y ago
we close at 1800 and have until 1900, we don’t have a lobby at the moment so only to go. it’s a lot of small stuff for us and it’s the most annoying thing ever. we only have 1 barista and one ssv closing most days. i’m not sure how much coverage y’all have though. covid hit my area hard so a lot of places close to us never opened again :( but there’s also a lot of drama between our manager and ssv‘s (me included) and it’s trickled down to every partner so we’re all super unmotivated so that may be why it seems to be difficult especially now. we currently have a team of 4 baristas (1 can only open and 2 can only work like 2 days due to school) and 1 manager and one ssv (me) only me, my manager and one barista are full time😭
sammieduck69420 3 points 1y ago
your lobby closed at 1800?? mine closed at 20:30 and i would be out by 21:15
ShannyES 1 points 1y ago
What a dream. We’re open until 22:00 and I have until 22:30 to complete all closing tasks. Just me. My SSV is doing SSV tasks. 🙃 I do what I can and I really don’t give two figs about what the morning shift has to say. They’re welcome to do better. 🤷🏼‍♀️
iCeleste 7 points 1y ago
My store does things wayyy in advance haha. We start preclose/breadkdown about 3 to 4 hours before close. Ovens are usually done morning/midday, and the pastry case is started about an hour before close. We don't have floor mats where I work now, but at my old store we'd do those earlier too. The half hour they give us after the store closes isn't enough for everything, in my opinion! Even with doing everything early, we're getting out ~15 minutes later than we're scheduled for. Which i hate lmao
smallmeade 2 points 1y ago
My store closes at 11:30pm and we start closing stuff down at around 5:30 💀 we have sooo much stuff to wash we have to start that early since we're so busy
ghost_of_dongerbot 2 points 1y ago
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[deleted] 6 points 1y ago
this is usually what our closing methods were when I worked at Starbucks! except we usually started dishes about two/two and a half hours before closing. and my store only went all out with cleaning once a week (sometimes once a month depending on how bad staffing was). we still throughly cleaned everything but most of the closing shifts would save the deep cleanings for our less busy nights. but yeah this is pretty close to our closing methods!

depending on how many people you have at night and how your managers are about this, starting dishes early *really* helped us out in the long run. we didn’t wash everything before close but what we could wash, we did, and by the time we closed all we had left was tea pitchers, a few miscellaneous things, and the bar pieces.

but don’t feel bad about deep cleaning—it’s good to have a clean store! but it may help y’all to save (some) less important tasks for once or twice a week on the nights you know you won’t be busy. it takes the pressure off a little bit.

but anything you *can* do before close during downtime will help y’all out tremendously! even if it’s just small stuff. I knew some shifts who turn off one of our ovens early and go ahead and clean it about an hour and a half before close, but I know some stores are a little bit more strict than mine was, so don’t do that if you’ll get in trouble hahaha. but anything that we could get away with doing before closing, we did and we’d (usually) get out 30-50 minutes after close, unless there was just two of us or we had a particularly bad night.

oh and I’m from the US, by the way!
urlocaltransboy 5 points 1y ago
wtf? do y’all have like 15 partners there to help you? ahaha
Wonderful-Ad-9816 [OP] 1 points 1y ago
only one barista and two on weekends😐 plus one ssv and i’m one of two now but the other ssv only works two days a week because of school
_Subhumanfilth 3 points 1y ago
How do you do all that in the 30 mins after close...
aripley1 3 points 1y ago
a bit off topic, But I love closing tasks on a list like this. It’s so much easier to make sure everything is done than going through the CSR cards. Every partner I know had to type/write up their own closing/opening/mid task list. Grabbing and going through 15 different station cards every night is just impractical. Why doesn’t Starbucks give us a simple list like this.
Wonderful-Ad-9816 [OP] 1 points 1y ago
yeah at our store i’m making a closing sheet for new partners or whoever wants to see it so we all remember cuz i’m an ssv and sometimes forget a thing or two so i understand lol. i want the sheet somewhere you can easily glance at. a lot of our resources are buried within binders and not easily accessible:/
Buxxbarista 2 points 1y ago
That’s light compared to our store lol
amsleepygirl 2 points 1y ago
Y’all are getting mark outs on closing shifts???? I never get a drink when I close bc I feel guilty :’) should I start advocating for myself and ask for one lol
smallmeade 2 points 1y ago
Whatt! Yeah get your drinks! You're allowed to
iStealSharpies 2 points 1y ago
This seems pretty standard tbh
LatterRooster 2 points 1y ago
We stopped vacuuming beans ever. It’s messing the machines up. We have to clean in the am.
Close empties the ice bins and sweeps and mops along with dishes and food pulls
😩
Arevrec 2 points 1y ago
I’m a ssv and I do half that stuff throughout the day close at 9:30 usually out before 10
TheSuntannSuperman 1 points 1y ago
I do all these things by myself literally every single day, and also find time to do more. My closet may be small, but it's clean
givemeapples 1 points 1y ago
You start preclose at 3pm?! Your store closes at 5 or 530pm it seems? I wouldve loved to work at a store with that close time 😥
here_forthefun 1 points 1y ago
I wouldn’t say this is extreme. This is average at a lot of stores and kind of expected from closers
medusas-garden 1 points 1y ago
I’m not a closer but from what I know this list seems pretty solid. The night crew at my store isn’t great at deep cleaning though. They do enough to get us by but. So at open we clean the ovens and most days we will also get sinks and drains done at some point before or after peak. We also rinse out the urns with hot water but they don’t get cleaned out with ur ex very often. I think this is a lot of cleaning but it’s also very necessary. This place gets really nasty really fast.
Wonderful-Ad-9816 [OP] 5 points 1y ago
a lot of the time we skip mopping and actually properly cleaning the oven. My manager is extremely strict about closers leaving on time to the point where i’ve been threatened with a write up for leaving 10 min late, so at times morning shift comes in a half hour early to stock when that cost more in labor then 2 people leaving 10 min later.. 20 minutes of labor versus an 60 minutes of labor for the same job🤷🏻 makes no sense
medusas-garden 2 points 1y ago
Floors is one thing that always gets done. Our closers consistently get out an hour past when they’re scheduled. Part of it is because they’re understaffed and part of it is because they don’t start closing until close which is dumb. We’ve never had people come in early for opening shifts, that’s way too short notice tbh
Wonderful-Ad-9816 [OP] 1 points 1y ago
here’s a finished closing procedure for us not including deep cleans

1. ask if anyone wants a mark out
2. start tabs on mastrenas
3. start bringing dishes to the back
-start at least two loads
4. clean off cold bar counter
5. turn off mastrenas, sinks, blender, and coffee brewer (make sure you grab the top of the brewer chamber and brewer basket)
6. grab bean containers and vacuum
7. vacuum out the hoppers, where we grind coffee, and pastry case
8. spray the oven with oven cleaner
-you want it to soak for a little
8. start cleaning sinks
-the pitcher rinser
-wipe down where the mats are.
9. finish more dishes
-bring out FOH dishes
10. start cleaning the oven
11. finishes all dishes
-turn off sanitizer if all dishes are done
12. wipe down all counters
-wipe behind the blender
-wipe under the brewers
13. wipe down fridges and the black seals
14. restock
-cups/lids, milks, beverage components, sleeves, straws
15. put the inclusion containers (brown things by the blender) in the pastry case (pastry side)
16. gather trash/take out
- put new trash bags
17. if you have time sweep/ mop
-if not enough time to mop make sure you at least spot sweep and mop behind the bar
18. wait for ssv walk through
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