sorry for popping in since i don’t work there, but this pisses me off (at the lady, not you!!) since the email and any other promo material said “bring in your reusable cup and get a free pike place”……. like no lady, you can’t abuse the freebie like that ):<

but again, being unaware as an untrained green bean is no fault of yours! i’m sorry they were so awful to you though. D: if i were in your place, i would do my best to find out what the promo is before/during situations like that and nicely but firmly stand your ground on what they’re allowed to have. i know it’s absolutely not your job to do so, but i find it helpful to follow my employer on social media and check in time to time so i’m not as lost in case something is going on and i wasn’t informed! (also the rules can be different for licensed starbucks anyway so that can be more of a struggle sometimes!) but good luck out there!!

No. There’s a point where you charge her for a bigger size or say you can’t do it.

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I had two older guys come in & get free pikes, but they asked me to top their cups off with whip like 4 times before they left. I didn’t mind because it was slow & they were very sweet to me, but on the wrong day I would have been SO annoyed.