Starbucks Baristas: The daily grind
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[deleted by user] (self.starbucksbaristas)
submitted by [deleted]
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icelessTrash 23 points 1y ago
Kinda had that laissez faire mentality until someone said extra, then asked for it to be corrected at the handoff with more, said that they literally wanted the entire container of berries poured into the cup. The cost per bag of freeze dried fruit is in the $8 to $10 range. Charge for an actual drink.
RyusuiJL 22 points 1y ago
The only problem with this is when we move to automated ordering. If all items going out of the store are not accounted for in the POS, then your store orders may come up short.
brattneybiscuit 11 points 1y ago
How will automated orders work for when we have to remake an order multiple times because Karen can’t be satisfied the first time?
RyusuiJL 1 points 1y ago
My understanding is that any remakes need to be marked out in the system under the "Right Now Recovery" in the discount screen.
brattneybiscuit 1 points 1y ago
Oh my gosh that sounds awful
pinkjortz 9 points 1y ago
Ringing out a cup of water with a scoop of fruit will still mark out a cup of water with a scoop of fruit from inventory. If anything marking it as a custom iced tea with no actual iced tea in it sounds like it would confuse the system more than marking it for what it literally is. Could be wrong tho, don’t know how the program works.
RyusuiJL 1 points 1y ago
I believe you would ring out an iced tea and then choose no tea.
I honestly forget the exact post that OP had up, so I'm not confident in my response.
I honestly forget the exact post that OP had up, so I'm not confident in my response.
pinkjortz 1 points 1y ago
Fair enough, still feels like a lot of extra to do for no reason, but that’s the bux for you
Chemical-Less 20 points 1y ago
Depends on how rude the customer is lol
No_Flight_5673 1 points 1y ago
true, but I’ve never had a customer be rude about this particular order 🤷🏼♀️
Chemical-Less 9 points 1y ago
It isn't exactly the same thing, but I have a regular who comes in and tries VERY hard to get free things all the time, claiming to come in for refills (she gets mad when she has to pay bc she left the store hours ago...) And trying to get water 'with just a little lemonade' and will throw a tantrum if she's refused anything. For her? $5 custom tea every time. Usually they are polite yes but sometimes ppl are just so nasty 😩
OneRoseDark 15 points 1y ago
I also don't get paid enough money to listen to someone throw a tantrum about how "the other Starbucks doesn't charge me for it" and yet that is what happens to me when people get lazy about stuff like that. Start with water and inclusions, end with someone wanting to be charged for a double espresso with a splash of cream while receiving a whole-ass latte.
No_Flight_5673 1 points 1y ago
I think that the double espresso with splash of cream expecting a latte has already been an issue among customers. At least both of the stores I’ve worked at have had tons of customers like this.
OneRoseDark 6 points 1y ago
It is, and that's where this take comes from. I have turned away the same lady bullying my baristas into doing this for her FOR OVER A YEAR and I don't wanna breed any more of her.
philosopher_cat_lady 12 points 1y ago
You should charge people how you should charge them. Otherwise, you could get in trouble with the job that doesn't pay you very much money. And that person will give me the dreaded, "At the OTHER Starbucks, they didn't charge me like that!!"
snarkysnape 3 points 1y ago
Preparing for all the downvotes but I’m saying this just as someone who’s been in the workforce for 20 years, not as a corporate overlord.
What you’re saying is “I’m not making enough money to follow my job’s pricing and I feel I should get to determine what people pay.”
While you may disagree with it let’s face fact that EVERYTHING at Starbucks is overpriced. If you want to do your job correctly then the price is the price and it’s as simple as that. This same philosophy would mean you could charge people whatever YOU feel is appropriate and ignore company prices completely, which will fly absolutely nowhere.
What you’re saying is “I’m not making enough money to follow my job’s pricing and I feel I should get to determine what people pay.”
While you may disagree with it let’s face fact that EVERYTHING at Starbucks is overpriced. If you want to do your job correctly then the price is the price and it’s as simple as that. This same philosophy would mean you could charge people whatever YOU feel is appropriate and ignore company prices completely, which will fly absolutely nowhere.
Sirmarchboy22 3 points 1y ago
Ring it up as a damned custom tea. Idk why people complain about following rules, even if we are paid minimum, it makes everyone else's job harder when we try to actually follow the rules. Warming up loafs? Now the night crew has to deal with cleaning it usually. Blending pasties into Fraps? Now other stores have to fight standards with idiots because "t heR StArBUcKs dOEs it"
miniinovaa 3 points 1y ago
I thought it was policy to ring it up as a custom tea? I’m not sure thi
Flowerfuls 3 points 1y ago
had someone go off at us and tell us "we don't know starbucks policy" over this today because supposedly another store was doing this so you can forgive me if I'm not as understanding to this thought process lmao
jodellz 1 points 1y ago
i agree 100% and it’s an unpopular opinion
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