Measure shots in the cup first then fraps roast then milk to the bottom black line then into the blender. This way is the right ratio of extra caffeine from extra shots

no extra for customers, they pay for what’s in the cup not in our blenders

All these are hard for me because my DM says we should not be saying no to customers. Even to warming glazed products in the oven.

It’s frustrating because everyone is trained otherwise…

This kind of shit is so annoying to me. No, they shouldn’t get extra, and I hate that we’re increasingly accommodating customers’ requests for stupid shit like this. We’re creating a mutant population of entitled Karens.

All the foams, all the shit you can add to foams, different milk options, the stupid seasonal frappuccinos and all their additions and variations, extra this, light that, the ole tall drink in a Trenta cup with light ice, and don’t even get me started on the tiktok secret menu bullshit.

It’s getting out of control and I can’t wait to quit honestly

It will fill the to the right cup amount no extras

Standard is we only serve what fills the cup, so like if someone came in with a 40oz fishbowl we can't just make them a super-venti frappuccino

Absolutely not - the shots go in then the frap roast then the milk to the first line

Even if theres extra for whatever reason (bananas ex) it fills the cup they paid for and thats it. You paid for what you paid for; not for extra goodies on the side.

I have told people who complain that I have worked at Starbucks long enough to know my measurements, and therefor I don't make "extra". Which is true, I don't generally. I also try to talk people out of doing more than 2 shots in their fraps, it ruins the texture of the drink. But some people just don't want to hear it.

It is not standard or allowed to give them the extra. They get the cup size they pay for and nothing more.

I think the most you can do to give them “extra” is if they ask for it to be put into the cup larger (like a grande into a venti as the highest and not do a venti into a treta (however you spell it) bc we don’t have the option to do it in the pos) and they can get a little extra whip or something

I was never trained technically about the shots in the fraps but now I always put the frap roast and shots in the cup, then measure the milk. I haven’t had extra since

Honestly I’ve dealt with these people so many times that I just fucking scrape up whatever’s left in the pitcher into a short cup and voilá! Extra crap for their cheap ass

It’s how much ice you use, sometimes it makes extra frapp. If the customer is really sweet I like put on a dome lid and pile up as much as I can in the cup but that’s it

Edit:spelling

Fuck your extra cup, get an iced latte like a real coffee drinker or get out. That’s not something they should even know about, the extra. You paid for 1 Frappuccino and that’s what you get. The TikTok bullshit is enough, I don’t need this shit becoming a new way to make me do things I don’t actually have to. Lmao sorry, this pushed a button. I’d say we weren’t allowed for some excuse, I’m not doing that lmao.

No one at my store seems to know this so I will be glad to give them this answer!

How much less milk? Bc I always put in the normal then get a sloppy mess

It depends on how many shots they add to it. If they add more them 4 shots yes I will add more ice and have the extra is a tall cup on the side. I will not top that cup with whipped cream or anything because they did not ask for extra whipped cream.

So odd that so many of you aren’t ending up with extra when adding shots! I always do the same as y’all say: add shots, then frapp roast, then milk to the bottom line. I always end up with extra because the shots make the frap foamy somehow. There’s more air in it so there’s more leftover

If you start with the shots in the cup before base, you will make it really really close and not really enough "extra" to be worth putting in a cup.

There’s usually some left over when I make a frap. Depends on how much ice, thin, or if I put too much milk in. The customer pays for what’s in the size they order. If they want the extra they have to pay for it.

it’s also standard bc if u add the milk and frappe roast before shots, it would throw off the the liquid to ice ratio making the frappuccino not the “highest quality beverage”

Everything should only fit in one cup. Starbucks sent out a new standard saying we shouldn’t use two cups for one drink, even if there’s “extra left over”

Even if you do the normal amount of milk and then do extra shots they still only pay for what fits in the cup and no more. If a customers wants the extra then they can buy another one

We have people that order venti Frappuccino’s with shots and demand it’s in a trenta cup

I'll ask if they just want me to sub frap roast for shots. Frap roast is gross and only has the caffeine equivalent of a single shot

We usually will give them the extra since they payed for it, they’re more about making the moment right than having to deal with a potential argument in the drive thru, it’s annoying but I see where the manager is coming from as far as giving them the extra. To add to this we also are very careful about making sure to only build the beverage to the 1st like

Do one less pump of base per shot

At my store we usually give the extra if the customer asks for it and if there was extra left! Not all the time obviously, but we do that sometimes for customers