Also, if someone asks to add money BEFORE paying/scanning (ex. “Can I put $20 on my card first?”): go to misc, reload, then enter the amount then go to the tender screen (aka payment screen). Let’s say their original total was $5.30. After adding the reload amount, the new total is $25.30. Now, to use the $20 in cash or card they gave you for reload, you type in 20.00 where the yellow buttons are for normal cash transactions, then hit cash (or credit/debit if they’re using that to reload). The drawer won’t open yet but then the total will read $5.30 (or whatever the remaining balance is, similar to someone using a gift card that doesn’t cover the whole total). Then, you can scan their app/take their physical member card and it’ll take $5.30 off their account which has the $20 reload amount applied to it (though sometimes on the app it wont look like it applied, but when you scan it it’s fine—the app screen just needs to be refreshed to reflect the new balance).

I hope this makes sense. I just learned this the other day and it confused me at first until I started thinking of it as paying with two payment methods, like when people (in general) want to use a $10 bill then put the rest on their card. Imagine the reload as them purchasing a gift card as X amount.

When the customer's app runs out of funds and they want to reload:
When the POS prompts you, press "yes." Enter reload amount. It'll take you from there; just choose the payment method, and if cash, the POS will prompt you again. Enter the amount given to you and make change if needed.

If they don't run out and would like to reload anyway: I'd suggest taking payment for the order first. Do that, then hit 'save order' (it'll be the button you'd press to find the next order). Reload the card as you would at any register (misc, choose reload, scan again, take payment). Then 'find' the next customer's order and you're good to go.