I wanna start this by saying I do enjoy working at my location. Of course, there are things that aren't so fun about it, like this interaction I'm about to share, but for the most part, I find it satisfying. I take pride (to an extent) in making drinks wells so it always irks me when a customer has a complaint about something I made.

That being said. I cannot get over this interaction a few days ago.

I was on hot bar, busting out drinks. Our location is very Drive-Thru focused, but we do take cafe, mobile, and delivery. In the afternoon, Hot Bar takes all of them, but most of the drinks are Drive-Thru. Someone in Drive orders a hot caramel macchiato, extra caramel. I *drown* it in caramel because that's my guilty pleasure. Finish the drink off, handing it to Drive, and get started on the next drinks. A few minutes later, a woman walks up to the hand-off plane inside and starts talking to a coworker. They come over a minute later and say that the drink needs to be remade; apparently, there is no caramel.

I say that's not possible, you know me, I put arguably too much caramel. They say "yea I know, but she says she can't see it". I grumble but take the drink, setting it aside as I start remaking it. I steam the milk, cue the shots, pump the syrup, and as I wait I go to dump the old drink. Lo-and-behold there was caramel. Like a lot. More than I thought I had put.

But it doesn't end there.

So while I'm remaking the drink she's watching me with this stink on her face. I know she's watching me, my coworkers know she's watching me, hell I'm pretty sure Drive-Thru customers knew she was watching me. I grab the cup, drown it in caramel again. Take extra care to pour the milk and the shots. (Here it is important to note that she requested an extra shot for the remake), add even more caramel, pop on the lid, and hand it over.

I got back to making drinks, and before I can even cue the next shot I hear "There's no coffee in it.".

Everyone freezes for a second. On the headset, I hear a coworker go "ooh-" before a shift comes over to mediate. I stand there, watching, as the lady has the *audacity* to say that there is no coffee in her drink, that it's just steamed milk. She popped off the lid to show the shift, who pointed at the little brown dot in the middle and says "But there is, you can see it there." The lady looks at it for a second, then goes, "well, I can't taste it."

At this point, I'm actually mad. She watched me make her drink *perfectly* and yet "there's no coffee". (Of course, she meant espresso, but still. ) My shift says that they'll remake it as I turn to head to the back. If I say anything it'll be incredibly rude. I go and cool off and my coworkers reassured me that I did everything right. I shouldn't have taken it as to heart as I did, but man it struck something in me.

Looking back I'm no longer as angry, but I think it's still a testament to just how outrageous people can be. Once I came back I learned she liked the drink my shift made, despite the fact they forgot to add the vanilla syrup.