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Starbucks Baristas: The daily grind

Full History - 2021 - 10 - 13 - ID#q7lgh6
120
Gotta ask! (self.starbucksbaristas)
submitted by lilkiosk
I’m a trainer and I try to make an effort to teach things that are often forgotten or rules that are broken (ie mocha drizzle on a Java chip). In your opinion, what are the biggest standards that get missed?

Edit: Just wanted to say that I love hearing all of your opinions on these, and I am so glad I’m not the only one who gets annoyed with some of these things. I also love the learning going on in the comments! Special shout out to everyone who just learned that the apple crisp is a layered frap!
Glizzysforrizzy 226 points 1y ago
That classic is in the green tea and strawberries and cream frappe
raptoraptorr 58 points 1y ago
People really out here making grass and strawberry flavored ice w/o the classic!
Glizzysforrizzy 4 points 1y ago
Stop grass I’m crying 😭😭
oddishmaster 23 points 1y ago
wait i didn’t know it was in the strawberry one too. interesting
lilkiosk [OP] 14 points 1y ago
Trueee
greenlykethecolor 33 points 1y ago
My trainer would say Christmas colors get classic and it helped me a lot.
madydt 2 points 1y ago
i love this
the_price_is_right96 5 points 1y ago
It got removed from the recipe cards a few years ago.
interyx 10 points 1y ago
The classic was removed from the hot and iced matcha green tea lattes. The frappuccino still gets 2/3/4 **hot bar** pumps of classic.

The STCF gets 2/3/4 **cold bar** pumps of classic, or half pumps.
Glizzysforrizzy 4 points 1y ago
I always check the register for recipes tbh if I forget and it says it has classic in those
C0ffeeCoffeeC0ffee 217 points 1y ago
CLOSE THE ICE BINS! it fucking kills me 😂😭
getlostgetfound 83 points 1y ago
So I’ve been training for the last two weeks and EVERYONE has told me how important it is to keep the ice bin closed multiple times but I’m the only one that closes it? Like that shit is always open and I’m still learning bar so it sure as hell ain’t me
[deleted] 39 points 1y ago
[deleted]
lilkiosk [OP] 14 points 1y ago
Yessss! This!!
Baristasonfridays 3 points 1y ago
YES! UGH
Blue-Jay27 137 points 1y ago
Cinnamon on chai fraps

The apple crisp frap is layered

Macchiatos get one less pump of syrup

Cremes (steamers) get whip cream

Mocha drizzle on hot chocolates

In general, anything that goes against the patten, especially in an uncommon drink.

Also, I was never taught to make an espresso macchiato or an espresso con panna (and I'm def not the only one lol)
alliemoose 71 points 1y ago
THE APPLE CRISP FRAP IS LAYERED WTF?! I just looked it up and you’re right, my mind is blown I had no idea
Blue-Jay27 29 points 1y ago
I had the same reaction when one of my coworkers mentioned it lmao. We had to pull out the iPad to settle it
rszdemon 12 points 1y ago
Our cards we got for the drink say it isn’t layered, but the iPad says it is.

That’s where the confusion comes from, because my store had this come up twice when someone from corporate was getting it (our store gets corporate members basically every day)
lilpanita 2 points 1y ago
one of my managers had me draw fraps on a chalk board to fill in some empty space and i was going off the app for my reference pictures and that’s how we discovered the apple crisp is layered 😭
ashkatchem420 1 points 1y ago
ETA-- I replied to the wrong person, but hopefully I can get an answer lmao.

Wait, can you please explain how we are supposed to layer it? I didnt know this and I am a new kiosk manager so im trying to learn it all, lol. We never received the recipe cards, so I just assumed it was a normal frap with the drizzle on top?
wanderer1522 11 points 1y ago
I always forget the cinnamon on the chai frap. Literally I've remembered to do it maybe 5 times in my years with the siren.
Green_barista_front 1 points 1y ago
Cinnamon goes on the Chai Frap? I didn’t know this
Coolbean008 8 points 1y ago
It’s so darn difficult to teach uncommon drinks during training. The new hire is already overwhelmed by all the tasks and sequences they have to follow.

I remember training a partner and after a week I overheard her ask another partner what a latte was; I cried internally, lmao! I thought I did a good job training.
lewabwee 6 points 1y ago
I don’t even think I’ve made an apple crisp frapp yet but I definitely didn’t know it was layered.
lindsay-afton 84 points 1y ago
which pumps are supposed to be half pumps (cold brew, frapps)
wizardsticker 26 points 1y ago
This one for sure and it can be really annoyingly difficult to remember I’m my opinion!
lindsay-afton 10 points 1y ago
i forget all the time!! and when someone orders white mocha, for example, in a cold brew i never know if they want full pumps or not
Seaweedgreedy 10 points 1y ago
Wait hold up.. pls elaborate bc idk what half pumps means
lindsay-afton 12 points 1y ago
like how frappuccinos are supposed to have pumps that already give our half a pump, but sometimes a store will put a regular pump dispenser so baristas are putting double the amount of syrup
fookyall 8 points 1y ago
Go on…

No but for real, what is this whole half pump/full pump stuff cause I HAVE NO IDEA. Like I have noticed some pumps are different but which recipes get one?
lindsay-afton 7 points 1y ago
any frappuccino and cold brew gets half pumps i THINK but i’ve been here for a year and a half and still don’t confidently know
Puzzled-Pumpkin1965 56 points 1y ago
The proper way to make an iced london fog
CLEf11 72 points 1y ago
To not to and to tell customers we don't do that.
Lightning_fanguy 2 points 1y ago
Explain
Puzzled-Pumpkin1965 21 points 1y ago
Steep earl grey in a short cup with proper number of tea bags for 5 min, prepare a shaker with ice and syrup. After brew time shake in shaker to rapid cool the tea pour into ice cup and top with milk and stir.

I do believe this is the right way.
Miyuki782 24 points 1y ago
The pour over pitcher has lines marking the correct amount to brew for an iced tea latte as well
im_feeling_cold 7 points 1y ago
nah you gotta use the pour over pitcher. there’s lines for steeping both hot tea and iced tea inside
Pylon-Cam 7 points 1y ago
Interesting - I’ve always shook the milk and the tea together!
BabySteele 6 points 1y ago
No, It's use a hot cup of the same size, appropriate amount of tea bags but fill only half with hot water. Steep for 5min. In shaker goes tea to base line, 2% to water line, syrup, ice, shake. Iced london fog is my favorite drink i just nvr order it unless im making it myself
Lightning_fanguy 3 points 1y ago
Word this is how I do it
_abbycadabby_ 49 points 1y ago
How to make shit as part of CS/prep. Tea pitchers, iced coffee, kegs, mocha, frap roast, etc. I know there's no way to cover all of that in training but if I'd learned at least a bit or been given a resource with that information it would have been so much better.
mtchbxlopez 6 points 1y ago
This for sure!! I always try and go over prep items multiple times when training, make a bunch of vsc, whips, kegs, mocha to really get it nailed down. I feel like training on CS is the hardest since I know I had a lot of confusion on what it even meant when I started
chuuattack 46 points 1y ago
How to change a keg! I didn’t know how to do it for a solid 2 months of working.
Berry_Barbara 9 points 1y ago
I’ve been here for 3 months and still don’t know 😅
sciprian 7 points 1y ago
Yes, please! I’ve been fixing the Nitro stuff in sbux and people had no training on the equipment. Read the instructions and slowly work with it - if you are in a rush things get clogged or broken and you will loose a lot of time troubleshooting and / or getting it fixed.
Carmalyn 2 points 1y ago
Remove the grey gas tube first, then the black liquid tube. Release the air pressure by pulling on the ring in the lid before opening it. To hook up the new keg, the grey gas line goes first, into the "IN" port. The black liquid line goes into the "OUT" port. Then you open the taps to pour out the cold brew until the consistency looks correct.

There you go!
sailorgrumpycat 5 points 1y ago
I feel bad for doing this because I've been watching a lot of Um, Actually the game show but....

I used to work in the Navy with cryogenic fluids and low/medium/high pressure gasses and as a rule with any compressed gas (in this case nitrogen), you always want an outlet for pressure. You had the first part mostly right, it should go like this:

1. Remove the grey gas in connection

2. Lift up the metal ring to depressurize the system. Do not detach the black outlet connection yet.

3. Once all the pressure is released from both the keg and the connecting plumbing (when the hissing stops) disconnect the coffee outlet line (the black one)

4. Connect the black coffee out to the new keg outlet

5. Connect the grey gas in fitting to the gas inlet.

6. Press the button to prime the system for the new keg

7. Check the outlets to ensure proper flow and nitrogen infusion.

If you want further info you should read $1. Before I decided to work for the siren I thought about staying in the compressed gas industry and maybe working for the company that supplies these systems to various types of beverage retailers.
jams1015 3 points 1y ago
I do it this way, but have never released the air on the floor before disconnecting the keg! I do it as soon as I cross into BOH threshhold and throw my head back and pretend I'm some fantastic snakey-dragon beast.

Fr, never depressurized the keg before disconnecting the black doohickey thingee, but I will going forward. How close to blowing up the store have I been?!?!
sizzlesfantalike 5 points 1y ago
Wouldn’t you put in the out first before the in when changing kegs?
sailorgrumpycat 1 points 1y ago
Yes, see below.
LavanderSkies0930 5 points 1y ago
I was the only one in my store who knew how to do it other than the shifts
ohamilkshake 3 points 1y ago
bro i've been at a location with kegs for a year & i just learned how to do them😂 i was never asked to make one until a few months ago and had to try and figure my way through it
Euphoric_Collar565 1 points 1y ago
honestly horrifying my first few times and it was start spraying…. Oh my gosh. Thank god Iys light work now. But at first it was really scary “how many people we’re scared”
faunaflorist 39 points 1y ago
Swirling white mocha/pumpkin w the espresso
matb2003 12 points 1y ago
I agree. Some baristas don't do this and it makes the drink horrible. I always tell my trainees and other partners to swirl/stir all syrups/sauces with the espresso so that its incorporated correctly.
MakatoKun 9 points 1y ago
Esp with the ice drinks
Coffeeaftersex 29 points 1y ago
Caramel crunch gets crumble toppings ontop ONLY. The bottom is whip and dark caramel sauce.
kikuuq 10 points 1y ago
THANK YOU
lilkiosk [OP] 9 points 1y ago
Thank you!!! I see so many people put the topping on the bottom and it drives me crazy!
dr3mvaalmar 2 points 1y ago
What?? Seriously? I feel like I’m learning new things every day
juiceyluicy 27 points 1y ago
Shaken drinks need to be shaken.
The difference between half and full dose pumps and which drinks get which pumps per their recipe card.
starbsbista 27 points 1y ago
Caramel drizzle on top of the foam for caramel macchiatos, so many partners claim it sinks anyways and proceed to just squeeze the life out of the caramel bottle on top of the hot macchiatos and call it a day, I guarantee it stays on top if you don’t squeeze hard af
koalaadams 10 points 1y ago
My trainer today literally just taught me that you’re supposed to put the caramel on top of the hot macchiato so that it incorporates with the drink since it has less syrup 👀
melodiic_ 3 points 1y ago
uhhhh wait, how were y'all making caramel macchiatos before??? /concern
jams1015 3 points 1y ago
I would assume they weren't making caramel macchiatos before, considering their trainer just taught them the drink today.
koalaadams 4 points 1y ago
Bingo bongo, yesterday was my first real day aside from videos/modules, so I never made one before then!
laughingashley 6 points 1y ago
All those caramel lids that sink to the bottom of the cups lol stahhhhp
Taeharu 27 points 1y ago
The hang tag system when brewing coffee.
badmixtape 8 points 1y ago
elaborate pls
Taeharu 13 points 1y ago
When you’re brewing blonde, medium, and dark roast in the morning the only urn that should have a tag hung on it is the “now brewing” urn. While the others should be in their correct spots that have stickers on the stand. Unless unusual circumstances happen like running out of coffee or brewing for a traveler then you should put tags on them if they’re in incorrect spots.

With the hang tag system you should only be utilizing 3 tags (blonde, medium, dark) and have the hooks that hold em with the stickers “brew blonde” “brew medium” and “brew dark” under each hook. Only two stickers should be covered at the time with tags while the empty hook has the sticker visible to indicate which coffee to brew next. This ensures that you are brewing each coffee in order while making sure you have it available by brewing a fresh batch before you empty the old batch and they don’t go cold by the time you brew more again.

For example:

If I’m currently finished brewing blonde roast on the “now brewing” spot, I’d empty out the old blonde and replace it with the new blonde. I’d then take the tag off that urn and since the empty hook sticker says “brew medium” next, I’d cover the “brew medium” sticker hook’s spot with the blonde roast tag then take the medium roast tag which then reveals “brew dark” for the next cycle. It’s really confusing to put into words lol. If I could put video i would! Sorry guys 😅 229**** partner here. I’m mainly an opener and I can say I’ve probably CSed more than I have any other position TBH. And I enjoy the fast-pace and physicality of running around 😂
Lasagan 3 points 1y ago
Thank you for explaining this so well
Pickle-Chunk 3 points 1y ago
Same!!
lcrow99 24 points 1y ago
Shake the non dairy milks.
lilkiosk [OP] 8 points 1y ago
Ugh yes. I hate seeing those watery almond milk drinks!
FfierceLaw 24 points 1y ago
The second pour of strawberry purée in the cup when the rest of the strawberries and cream Frappuccino is in the blender. You pour it in and that extra purée makes a red streaky/mottled effect on the cup against the pink of the blended beverage. Most of my partners omit the extra purée and serve a boring solid pink Frappuccino
Berry_Barbara 24 points 1y ago
Honey citrus mint teas
The 1-1 tea bag for all sizes
And the 1-1-2-2 pumps of honey blend

I was pumping the syrup for the tea like it was a 3-4-5 latte and then adding the steamed lemonade 🙄
rukittenmerightmeow- 9 points 1y ago
Oops, 6 months in, didn't know this either
spectronatty 20 points 1y ago
usually i tell my new green beans that “if it gets the chips, it gets the drips!” aka mocha drizzle on the java chip and mocha cookie crumbles :)
brexitfanpage 19 points 1y ago
the cinnamon in the brown sugar oat milk shaken espresso!!!
[deleted] 1 points 1y ago
[deleted]
SilverShadow032 19 points 1y ago
Just two words. Iced Cappuccino.
Now here's a thought. What do you do if they request it with a non-dairy milk? I literally dont want to be bothered to ask someone to make "soymilk foam" or anything like that. Just kill the drink altogether or make it so it ONLY gets regular cold foam.
lilkiosk [OP] 7 points 1y ago
I actually make sure to train on the elusive iced cappuccino primarily because I am tired of being one of the two people at my store who knows how to make them! That and the iced London fog. Not that either matters too much since they’re very rare. But I feel better knowing that someone else shares my knowledge.
[deleted] 5 points 1y ago
[deleted]
lilkiosk [OP] 1 points 1y ago
I was randomly taught during a dead day by the only other person at my store who knows how to make them. He also taught me the ways of the iced London fog. We were pretty bored that day. I think our DT was closed which is the only reason it was dead.
FfierceLaw 13 points 1y ago
Shake the teas and refreshers!!!
skinniestbarista 13 points 1y ago
How to make an espresso macchiato and espresso con panna!!!! No one ever knows how to make them and most times besides a few other partners, I am one of the few who knows what they are.
lilkiosk [OP] 3 points 1y ago
Yes! I’m the one of the few mid/closing people at my store who knows these!
skinniestbarista 3 points 1y ago
Omg you should try a blonde espresso macchiato with soy milk. Steam chai into the soymilk and you'll get heaven in a short cup.
lilkiosk [OP] 3 points 1y ago
That sounds so good!!! I’ll have to try it tomorrow!
Zealousideal_Ebb4679 10 points 1y ago
just for reference lol, mocha drizzle on top of java chip/double chocolatey chip is right or wrong?? and do we do it on top of the mocha cookie crumble/cookie crumble too??
Ordinary-Theory-8289 14 points 1y ago
If it has frap chips, it gets drizzle. If not, no drizzle. So mocha frappes you just put whip, mocha cookie or Java chip gets whipped and mocha drizzle
matb2003 3 points 1y ago
Exactly. I also like to ask the customers if they want drizzle if they get a frap with java chips that normally doesn't.
hollowsockets 10 points 1y ago
i had no idea how to make a flat white lol
ClassifiedChipotle 3 points 1y ago
Ristretto shots, 2-2-3-3 for hot, 2-3-4 for iced and whole milk. Steam a little more than a latte but less than a cappuccino and put milk slowly so that you can form a white dot on top!
ibsmith0511 9 points 1y ago
Rinsing the machine regular and blonde/decaf shots. I didn’t know that and neither did most of the people I work with
sailorgrumpycat 8 points 1y ago
Idc if there are no inclusions, no syrups in the tea, no ice in the espressos, shake the damn drinks. Aeration and mixing is an important part of making those recipes for a reason.
rszdemon 2 points 1y ago
As someone who worked at Teavana first, this is false and true at the same time.

The teas 100% need to be shaken no matter what, even if they want tea with no water no ice. Tea has tannin in it, and when you shake it you make those tannins taste a bit sweeter, which brightens the tea.

refreshers you need to shake to incorporate them well, but if someone orders a refresher with no water/fruit/ice, I promise you there is no difference in taste, just the mouth feel.

THAT BEING SAID, mouthfeel is an important part of the experience. Imagine drinking a flat soda, but without losing any of the taste of a regular soda. It would still taste “off” because it isn’t foamy.

Ninja edit: espresso DEFINITELY needs to be shaken as well. They will become weird and gross if you just pour them over ice and don’t shake them at all. It’s like how the last half of an iced espresso just kind of tastes like poopy water coffee.
sailorgrumpycat 2 points 1y ago
Thanks, glad someone who is a subject matter expert explained it for people.
lunarena11 8 points 1y ago
All foams are supposed to be blend on Wet (#3) not Dry (#4).

The only time we blend on 4 was the cloud macchiatos but that has been discontinued.
sailorgrumpycat 5 points 1y ago
I miss the cloud a bit, not for the specific drinks that called for it, but as a vehicle to make non-traditional foams out of stuff. Peach raspberry cold foam, white mocha cold brew cold foam, refresher cold foams, etc.
ohamilkshake 8 points 1y ago
idk if this counts but shake shit! unless it's JUST the tea or refresher base, you shake that shit! doesn't matter if it's the base & water or inclusions or most of all ice, it's just shaken. also swirl your coffee/espresso with the syrups and sauces! cold brew, iced coffee, hot coffee, espresso, all that. it makes a world of a difference taste wise

edit: also how to make a proper strawberries & cream frap. it wasn't until i redid my training at this current store that i learned how to make it. also idk if this is part of the recipe or if it's more of a tip (i learned it from a shift), but adding a pump or two of crème base to a blended strawberry lemonade helps it all stay together (?) like a frap
ClassifiedChipotle 8 points 1y ago
It is actually part of the recipe! Strawberry puree to the little bottom indent (forgot what it's called), lemonade to the first line, appropriate scoops of ice and 2-3-4 pumps of base
ohamilkshake 4 points 1y ago
oh sweet!! i clearly didn't know that and was hoping no one would point it out lol
rszdemon 1 points 1y ago
We have a customer that specifically orders a blended Strawberry Lemonade without the strawberry because every time she orders a lemonade blended we don’t have a way to charge her for the base, and our DM saw us just make the blended lemonade with base for free and got so fucking mad at us.
CoffeeWMyCat 6 points 1y ago
milk only gets poured on top of ice for a vsccb and honey almond milk cold brew. i’ve had to coach so many partners on this. i legit saw a trenta cold brew on our mo&p stand that looked like half cold brew and half milk and the milk was just sitting on top. also, use the cup lines to measure!!! they are there for a reason!!! i get so frustrated when i see people pour milk or cream before iced coffee or cold brew. they are there for consistency. i don’t care how long you’ve been a partner.
idonthinksoannie 3 points 1y ago
One thousand times yes. The change in the register/sticker to "spl" has made this even worse. I have personal beef with this cause I have grown accustomed to that exact amount of milk over 10+ years. It's easy to do correctly!
SonOfThespis 6 points 1y ago
Wipe your steam wand between EVERY DRINK
lilkiosk [OP] 2 points 1y ago
Yessss!!! Ughh! I spend so much of my shift wiping off steam wands for other people because they forget or don’t care!
femalehomosapien18 5 points 1y ago
Measuring milk correctly for literally any drink thus creating a lot of waste or making a drink too milky
tenthwalker 3 points 1y ago
For anything getting whipped cream you can (as in it is possible, not that it is standard) pour to one size smaller in the steaming pitcher and end up with the perfect amount of milk, with some variance for amount of foam desired
mama_bibi 4 points 1y ago
Nitro lids on the corresponding drinks. It literally drives me fucking insane
dr3mvaalmar 2 points 1y ago
I try to add nitro lids to the nitro-lidded drinks UNLESS it’s a mobile because we’ve had flies swimming in the drinks because there’s a big gap in the lid . . . It’s gross
mama_bibi 3 points 1y ago
I mean thats understandable. Doing it just because you don't want to is a whole other issue. My store has no standards and coming from a previous store that did its a bit aggravating.
hkbubbly 4 points 1y ago
For the love of god, mixing the syrup with the espresso BEFORE you put in the ice in like an iced white mocha. I can’t tell you how many times I’ve seen people just throw the ice on top of the syrup and then complain when the customer hands it back to them and asks for it to be stirred.
Busy-Lettuce-1838 4 points 1y ago
I’m a rare hot coffee drinker, dark roast, so many times, the brewed coffee, is not fresh.very annoying
lilkiosk [OP] 7 points 1y ago
Yes. So true. After a certain point in the day, the 30 min rule goes out the window. I know people who ask for pike on pour over at a certain point in the day because they want to ensure it’s fresh.
Busy-Lettuce-1838 1 points 1y ago
I’ve just started having an americano, if it’s after peak.
imlysscining 3 points 1y ago
Do NOT steam milk with SYRUP!!! Ahh!!!! I had a regular who would come in and ask for steamed VSC and I guess my team would do it for her, but i told her no because I didn’t wanna clean my steam wand after a mess like that!! The lady would keep coming in in hopes I wouldn’t be working, but lo n behold, I was the manager.
YorkTownBratty 3 points 1y ago
All of the green beans at my store kill me because they NEVER wash the blenders and lids when they make fraps. I want to cry when I walk over and they’re all dirty and I have 5 fraps on drive through then I have to wash all of them before I can even start.
astreaos 3 points 1y ago
Pls for the love of god, let the teas have time to steep before adding the milk when making a tea latte.
Dantesdeception 3 points 1y ago
Nitro lid on nitros/drinks with cold foam
LatterRooster 3 points 1y ago
Steep time on iced teas
tenthwalker 2 points 1y ago
5 min!
LatterRooster 2 points 1y ago
I’ve been told a strict 4🤦🏻‍♀️
rszdemon 1 points 1y ago
You guys still have chai tea bags wtf?

We discontinued that before covid in my district, we literally can’t even order it anymore last I heard from the SSV that usually does the order
Hplovegood 3 points 1y ago
If it gets the chip, it gets the drip
InterestingDust6078 3 points 1y ago
I always miss the drizzle on my java chip! Or when the barista just puts a pile of it on top… seems quite silly but fraps make me feel fancy so I like them pretty 😂 I never ask them to add it when it’s forgotten because let’s be honest it’s just an esthetic for the most part! So I just deal and hope when I order it again it’ll be there lol
Jared-A1 2 points 1y ago
At my store a saying to help with that goes, “if it gets the chips, it gets the driz”
InterestingDust6078 3 points 1y ago
I’m not a barista lol… this just popped up on my newsfeed this morning. I use to follow the Starbucks boards but they are WAY too negative for me. So I was happy to have something from a Starbucks board that wasn’t so depressing to read.
TEOGG57 2 points 1y ago
Ours is, “if it gets the chip, it gets the drip.”
mulderufo13 3 points 1y ago
To use the correct ice scoops for measuring the Frappuccino sizes and to always shake YOUR REFRESHER TEN TIMES
nonogender 2 points 1y ago
my manager and shifts told me we didnt use the half pump for mocha enough so we dont use it....but it makes all of the frappuccinos incorrect if someone doesnt know the pumps are supposed to be half pumps. and we never have a mocha drizzle bottle available so no one ever does the drizzle. half the time people put light ice in things with cold foam bc they dont compensate for the cold foam before putting the ice in the cup.
dkr1829 2 points 1y ago
1. Always ask if they want their tea/ iced coffee sweetened or not.
2. And cream or sugar/ flavout in their americano/ iced coffee/ pike.
3. Check if they want to keep the whip in their beverage since they want it to be made with non-dairy milk.

Not a lot of trainers train new partner with all that I mention above. I’ve been a potential barista who can manage to hop on 2-3 position on floor at the same time for almost 2 years and a trainer for a year. Most of my trainees just hear me correct them one day, and the next day all that I told them was already gone through their ear right to the trash can. And yes, that’s one of my pet peeve, right after the “making mess on cold/ hot bar and never clean up their mess”.
rszdemon 2 points 1y ago
To be fair about point 1, we aren’t supposed to ask that.

If you work in a drive through you’ll have been told about “training customers to order properly”. We aren’t supposed to ask them if they want their teas sweetened, and we aren’t supposed to ask if they want anything warmed. If it comes warmed by default it will say so (it’ll say “recommended warm” when you press the button).

I hate this rule so much but I got written up because of window times were 50 seconds because I kept “wasting time asking stupid questions” according to my SM and DM
dkr1829 2 points 1y ago
Yeah, at my store it’s like same dumb question everyday. It could be same person who came yesterday for a drink and then come back the next day, asking same question. That’s why I always tell my trainees to ask if it’s not in the peak time.
wunderkyn 2 points 1y ago
Stirring the bases/sweet creams BEFORE putting them in the fridge…and actually using correct measurements for the sweet cream. Why am I getting wet cold foam on a dry setting???🤨
lily-amber 2 points 1y ago
Cinnamon powder on chai frappes
penalozav 2 points 1y ago
Fraps using hot bar pumps (white mocha, pumpkin, etc) are 1/2/2
[deleted] 2 points 1y ago
[deleted]
momewraths 2 points 1y ago
The two that always bother me the most:
1. Make sure sauces are fully mixed in with the espresso. Or, make it extra hot if it's a hot chocolate. Starbucks' chocolate is not so amazing that we need to chew on it when it settles to the bottom of the drink.
2. Don't. Let. Shots. Die. If you wait more than a few seconds, just dump it and make more. Nothing is worse than getting a drink with dead shots 🤮 I'm not even mad when a customer returns a drink for that reason.
Sweatypastaa 1 points 1y ago
Matcha lemonade gets cut with water
Babeygoo 1 points 1y ago
I am a trainer and forget to teach them london fog and english breakfast lol
verdeuce 1 points 1y ago
Nitro lids on all cold foam drinks!!!!
Familiar_Design7533 1 points 1y ago
Iced cappuccino
bbprue 1 points 1y ago
Water in the hot chai and no wc coffee and espresso fraps
lobster56757 1 points 1y ago
not to put ice scoops on the counter!!! also TEACH THEM TO CHANGE THE INCLUSIONS CONTAINERS!!
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