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Starbucks Baristas: The daily grind

Full History - 2021 - 10 - 16 - ID#q95w1p
31
An idea and mentality I think could help a lot of people here, something that i adopted early on and preach to everyone I work with. (self.starbucksbaristas)
submitted by sailorgrumpycat
The asinine requests don't go away if you get frustrated with the customer, the scammers keep trying to exploit the system as much as they can, the drinks get more and more absurd with each passing season, huge orders come and go all the time. Even if you manage to teach/reach out to a customer about something, just like slicing the head of a hydra they are replaced by two more that follow the same pattern of near triggering behavior.

I've come to realize this. Its just a fact of working for a company structured around catering to customer absurdity in the era and age of rapid fire trends created by social media and consumed by people who are largely ignorant to what they are ordering and who are essentially addicts to our sugar and caffeine laced confections.

The one thing I have been telling myself for a long time, that i have began expressing to other people I work with is this: **If it doesn't change the SBUX stock price, doesn't directly impact my employment status (i.e. get me fired or reduced hours), and isn't a legitimate criminal or immoral activity, i simply don't care about what the customers do, say, request, order, or expect anymore.**

It just doesn't phase me. You want to order some ridiculous tiktok trend with 18 modifications, go right ahead. You want to complain about a hot/iced mix up to scam a free drink? I don't care, sure drive times or bar tempo will be off for a bit, but do those metrics *really* affect anyone? We've all been trained to accommodate this bullshit, and doing it doesn't change how we get paid or for those of us who have it the price of our bean stock, so let it be a corporate issue to deal with, I just fucking smile and nod to it all. I suggest more people do the same. To me make the moment right applies for us partners as well, if customers are being absurd or shitty, my usual advice to make the moment right for **us** is to get the customer causing the issue gone as quickly as possible so we can move on with our lives away from their bullshit.
cfuqua 10 points 1y ago
We aren't being paid to care about the turtles.

We are paid to make the customer happy to hold a little white paper cup with a green logo.
XSnapCracklePopX 3 points 1y ago
One of my partners got yelled at yesterday and knowing how he can be in the headset, I don’t think it’s right, but honestly, I would’ve changed how I address people. When the customer is on the phone with his wife trying to find out what the hell they want, just say you’ll give them a moment instead of trying to rush them, if it’s super complicated, ask their loved one to place a mobile order so we make sure it’s absolutely correct, worst case scenario, a partner runs it out to the car while they wait…not the end of the world.
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