I'm assuming so, but a bit of feedback might be helpful. So I worked at a 1/3 size Starbucks at a local university a while back, about 2 years ago now. When I was hired at my current licensed store (full menu, though) I told them I only remembered a few of the drinks, and they expressed that it was okay. I came to find on my first day how much stuff had changed, even down to how the whipped cream is made, and I expressed that I was confused on how to do things. My manager had me watch a couple starbucks academy things, which felt more like advertisements before YouTube videos that you can't skip so they just annoy you, or the videos left out a TON of stuff. My manager had me print out the resource manual in the end for reference, instead. I tried doing things by the manual (the whipped cream, mixing a pitcher for the 4x refreshers, making a cappuccino, even) and then I get told I'm doing it wrong, even though I have the printed manual in front of my face telling me what to do. It's not like mean criticism, it's more of like, really? I have the manual in front of me that our manager told me to print, and you're telling me only after I mess it up and waste product that something I did was wrong? But how was it wrong? Why was it wrong? That's not given? On another note, we're in a downtown location and I commonly need help with drinks, since we get lines far out the door in the morning, and my coworkers kinda go back and forth between helping me and saying "only focus on a few drinks at a time" to "get this shit to the customer" on a seconds notice. So far its confusing? Hate to say it, but only after a few days I'm thinking of quitting.