The worst I’ve seen was 18 minutes at my store lol. I don’t even know how. Came back from a break to it.
designated-grapes55 points1y ago
I would have stayed on break until I found another job if I came back to that 😂😂😂
Codyskank31 points1y ago
The same person sitting at the window for almost 20 minutes. Normally it would be about 30 people in that time lol
existenaliens1 points1y ago
Why were they there for so long? They were not asked to pull up to front of store?
Codyskank2 points1y ago
Don’t know and don’t care lol
Popperz4Brekkie1 points1y ago
22 mins is my record
C0ffeeCoffeeC0ffee50 points1y ago
"On a venti iced coffee and a crispy grilled cheese? ...ohhhhhhh 😬"
E-Aphrodite [OP]89 points1y ago
So there was two events happening within 200ft of my Starbucks, we had three call outs and my manger, who wasn’t there, forced us to keep open the mobile, drive through, and lobby open because “we could handle it” the person sitting at the window waiting for the drink was a mobile order that was behind about 15 other mobile orders. It was a terrible day, probably one of my worst days and I’ve been at Starbucks for about a year.
C0ffeeCoffeeC0ffee22 points1y ago
Gotcha. I was figuring it was the frapps. That sucks, I'm sorry for your management woes.
E-Aphrodite [OP]22 points1y ago
Me too, honestly I want to transfer to a new district because even my district manager sucks.
C0ffeeCoffeeC0ffee9 points1y ago
Good luck! Sounds like the right call
LatterRooster5 points1y ago
Have you seen the new dpm option to force print a received but not printed sticker? I tried to push a mobile through it never happened! Anyone else here been able to successfully push it through?
mylegalusername4 points1y ago
I had to keep mobile and cafe open with three people opening the store late right into peak **because** we had three people. At least DT peeps were understandable since I told every car it’s be a wait today because of it.
_pkthunder1 points1y ago
Something similar happened at my store. If you haven't heard this from your manager, let me say: you don't deserve to have been put into such a stressful situation like that. I am proud of you doing your best in such a crappy environment. You are awesome. I hope you never get out into a situation like that again. If you do, please remember that you are worth all the good things in life. I hope you have a wonderful day, week, life. I am proud of you.
E-Aphrodite [OP]1 points1y ago
I am just seeing this but I love you
lunarlandscapes24 points1y ago
How tho?
kIose18 points1y ago
Those grilled cheese cook times amiright.
mrpoliceemsfire116 points1y ago
I’m cafe, someone please explain.
E-Aphrodite [OP]24 points1y ago
Time per car, it should stayed under two minutes and the percentage should be over 60%
mrpoliceemsfire110 points1y ago
But the numbers, Watson. What do they mean? Did someone spend 10 minutes in the drive thru?
theFlyinSquirrel16 points1y ago
Yes. Almost 11 minutes at the window. Not including time spent between the speaker and the window and time spent before the speaker.
Coffee-Bae11 points1y ago
Hey remember to markout your store number on the screen
Edit:spelling
E-Aphrodite [OP]5 points1y ago
I can’t see it, where do you see it? I’m blind lollll
Coffee-Bae6 points1y ago
Lmaoo upper left corner, it's in green(?) Text.
Edit: on the time screen not the bump screen if that helps
mylegalusername9 points1y ago
Lmao. I had a floor of all under 1-month partners. We hit 30-45min ¯\_(ツ)_/¯ Idk why people stayed, but I just gave out recovery cards lol.
E-Aphrodite [OP]5 points1y ago
Oh my, bless you
boxinghamster161 points1y ago
You just described my last 2 days 🙃🙃 luckily I had 1 more seasoned partner with me so we barred all day together and held that shit down. Its been fun.
chuckywucky8 points1y ago
We had something similar once. We had a customer that refused to leave the drive through after we asked them to leave after throwing a drink back through the window. The cops managed to persuade him to pull through though. :)
PiscesQueen247 points1y ago
My store was at 25 minutes today 😂😂😂
E-Aphrodite [OP]2 points1y ago
Holy mother of god
sero50746 points1y ago
Yeah i feel like today was just shitty at all sbux it was madness at our store today too
E-Aphrodite [OP]3 points1y ago
I blame the internet
Cauliflower296 points1y ago
When this would happen, an old coworker ~has been fired since~ would just batch coffee fraps and then add the syrups after lolll
salaciainthedepths5 points1y ago
Is it bad that I read that and my first thought was sheer admiration 😅 What an innovator. What got them fired in the end?
BatWeary5 points1y ago
this was my store today after i had to have someone remake a big frap order 6 times because they just wouldn’t put the fucking mocha in them
EorzeanPrincess4 points1y ago
I had no idea your drive thru used the same car tracker as Wendy's, those screen numbers gave me anxiety I am *so* sorry
analogfrog04 points1y ago
oh god...
Ashesremindme3 points1y ago
Once I had a lady at my speaker for over 8 minutes. She was very quiet and mumbled and asked questions about half the food, including prices, wanting to know the difference between items, etc. then she moved on to drinks. She had no idea what she wanted. She seemed concerned about prices so finally by the end I was like...water. We have water and it's free, it's the best water, triple filtered! She was like, what kind of water is it? Is it carbonated? I was like...no, it's just good, free, filtered water. I'll put you down for a grande. See you at the window! I could not.
Aurora_Boreallis3 points1y ago
Store a few weeks ago we had three callouts there was only five of us and play and we are a $12,000 a day store so when I was put on R1 for a moment I turned off white mocha and cold brew for mobile orders just a slow things down for a few hours
E-Aphrodite [OP]1 points1y ago
Holy, my store is an 8k a day store
Terry_Jean3 points1y ago
Get fXcked with your 5 fraps in my dt🤦🏻♀️
ImportantWeekend3 points1y ago
Had an 18min time once because my shift wouldn’t let me tell our cold bar what I needed at the window because we just didn’t get along at that point. Cold bar was doing all the drinks in reverse chronological order, so the person at the window had their drinks made last. Most of the drinks made before that order got thrown out because people just left the line.
SamaelLucifer6663 points1y ago
Worst we had were 45min at my store about 5 years ago
E-Aphrodite [OP]2 points1y ago
I would like to hear how!
SamaelLucifer6663 points1y ago
Let's just say that our bux wasn't the most bright shining company star. Everyone on the floor was drinking a lot (not coffee) and barely anything got done. The place looked unlike anything I've ever seen. Glad to not be there anymore.
dallizzlee3 points1y ago
Y’all don’t have people pull around?
E-Aphrodite [OP]4 points1y ago
I mentioned it and my shift told me to stay in my place, I stayed in my place lol.
FfierceLaw3 points1y ago
What was your role? DTR (window) or DTO or both? I’m so sorry! The longest I’ve seen is 7 minutes. It’s torture. And the next cars after that one are so surly. The drive offs. All the beverages sitting there sweating
XSnapCracklePopX3 points1y ago
Oh it looks like my store!
E-Aphrodite [OP]2 points1y ago
May we get better management ✨
XSnapCracklePopX2 points1y ago
Mine is just partners that don’t know what they’re doing (like pulling shots, not steaming milk correctly, and talking instead of restocking) you know, the basics ^.^
Kmsss2 points1y ago
I was helping a store and once it was 40 minutes.
actualgabeitch1 points1y ago
Those look like our times lately 🥰🥰
causeiwontsing1 points1y ago
This was me the other night waiting on two hot chocolates. 😓
willywankaz4321 points1y ago
That’s our average due to the fact we are the busiest store on our area
wendywendy51 points1y ago
It’s okay my store had 30 minutes😊
matchababyy1 points1y ago
apparently on one of our shifts last day
-there was multiple call out -manager would not come in to help -the only two baristas working were new and didn't know how to bar and didn't know all prep recipes -manager wouldn't turn off mobiles/uber allow them them to shut down cafe
and the dt time was a whopping 37 minutes :) glad she got out of here.
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