Extra liquid. Even if they change the policy, I’ll still do extra liquid because it’s not worth the complaints. As soon as Starbucks gets all the complaints about it they will change it again, they always do.

Extra liquid.

when people say “light ice” i kinda assume its because they want more drink than ice. fill it up

Extra liquid. There hasn’t been a policy change mentioning it. So unless that happens, you still fill the cup

Extra liquid.

I think that's what most people assume is the tradeoff. If you go to a fast food place and order a coke with light ice, it's not like they leave room in those.

I’m a customer who usually requests light ice.. but it’s because because I hate when I can’t drink it fast enough and the melted ice messes up the actual drink ratio /coffee+mlk+flavoring. I’m probs the minority and most ppl are trying to scam or hack the system into more beverage or whatever. Oh but it’s only with iced coffee, not iced lattes or espresso since I know I’ll drink those up real fast

Honestly go for liquid, it's not worth the complaints and some people will complain anyways about what "light ice" means

shaken espresso always leave room bc if u want a latte just get one its prob cheaper anyways

They’ll get light ice and filled up with whatever liquid cause I don’t get paid enough to argue with crazy people

If they change the policy I’d be so happy 😂😂 i know im awful but I love arguing with customers about policies

They changed the policy like a year ago to give extra of the first liquid in the cup/main ingredient in refreshers/teas. They were trying to get people to ring it in as "extra base" to account for the product but that didn't really catch on

I tend to ask which they prefer. I'd rather have them say it before making their drink than risk remaking.

I have been told to ask customers which they prefer, because ESPECIALLY in the case of shaken espressos the whole drink dynamic can be changed.

I always do extra liquid but if it’s no ice I leave room

Why did they start telling us to add extra milk to the shaken espresso when someone’s wants light ice then. I really wish they would pick a standard and stick to it.

ask if they want the room or extra liquid

Extra liquid and warn them it'll be weaker

Honestly it’s not worth it to fight with a customer over this in my opinion. I just extra of the liquid

I usually do extra liquid unless it’s like a grande in a venti with light ice or if they’re mean to me. I really don’t want to follow the new policy because people are so annoying about them. Like when we had to start charging refresher fruit pieces in water as custom tea or when the prices fluctuate customers want to argue during peak and I don’t make the rules!!

So, according to my dm, and all the managers I've had in California, it's room. And with the new auto ordering that's being implemented, we need to be ringing up accordingly apparently. Supposedly it's never been to ad extra milk.

I think the policy is to leave room but I always fill it to the top, especially with refreshers or iced coffee (sorry to everyone who has to deal with the “but the other Starbucks fills it!”)

If policy changes to leave room, I’ll apply that policy to Tr no ice no water green teas and Tr no ice no water strawberry açaí

I hate when people ask for light ice on frappuccinos like what.

extra liquid. i work for corporate now but when i worked at @ macys sbux , we would charge them extra . we had people come get trenta strawberry açaís w no water and no ice all the time.

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Well I was trained that standard with no ice is there’s room, but it’s not worth the arguments that you get from these spoiled ass customers that Starbucks has created to leave room in the cup 🤷🏻‍♀️ it’s always a lose lose situation with this stuff. You follow standards you get bitched out by the customer & they get their way and if you give them extra liquid you get told by some way to serious by the book shift or SM that “Starbucks standard isn’t to give extra liquid” there is never going to be a win when your in this situation.

It depends what the drink is if it’s a shaken espresso or a drink that’s meant only to be topped with a splash of whatever then I leave the room. If it’s like half milk half something else like a pink drink I fill it up. And then depending on whzt the customer says I might have to change it 🤡🤡

I think this should be something clarified when placing the order, like asking if people want classic in their iced coffee or whipped cream when alternative dairy is used. If they aren’t asked or don’t specify then you make to standard and if problems arise, nicely explain to them how to order next time.

it is technically policy to leave room but 99% of the time they’ll ask for more oat milk because they don’t understand how the drink is crafted. Every time my SM tried to enforce it someone complained, so we just gave up. lol

edit: replace oat milk for whatever liquid. BSSE was on my mind

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I hope they do put out a policy and they print official documents and dedicate an obvious chunk of their website to it. I hate the "but the other Starbucks" or "other barista" arguments. With clear guidance, those can be put to rest with "the other way is wrong."

Extra liquid has always been the standard, but only adding extra milk, water, etc. Not shots obviously.

I request lite ice on my lattes because it's too strong without extra milk.

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Leave room. There's alot of regulars at our store that ask for light ice, because they want room. So that's what we do mostly