i was on reg yesterday and this lady comes in and says that she called the store to tell us we made her drink wrong yesterday, so my SM said she could come in today and it would be free. there was a note in the back with her name on it that did confirm that she was being truthful, so i gave her her trenta pumpkin cream cold brew with extra foam for free. she comes in today and tells the person on reg the same story: drink was made wrong, manager said she could get a free one. i overheard this while i was on bar and came over and said “you were in here yesterday and i gave you the free drink then.” she then said that we made her drink wrong AGAIN yesterday and that she called again and was told that she could get another free one. so i asked her “why didn’t you say the drink was wrong and ask us to remake it when you came in yesterday?” and she said that she didn’t realize that it was wrong until she left. we gave her the drink for free again but it got me a lil heated. she wasn’t even that helpful about what was even wrong with the drink