Starbucks Baristas: The daily grind
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[deleted by user] (self.starbucksbaristas)
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RavenMcG 22 points 1y ago
As a new person I feel I don't do enough, but I think it is a total lack of training. They toss a task list at us, but don't explain it. I hope things get easier for you.
BatWeary 6 points 1y ago
The store I’ve been working at has a lot of new beans, and I noticed they really pick and choose favorites out of them. Most are getting proper, well rounded training which is GOOD, but there’s a couple of kids that everyone flat out ignores. One guy has been here almost 2 months and hasn’t learned a single thing besides DTO and DTW (I’ve been a borrowed partner for ~3 weeks and if he’s not on a 10/lunch, he’s in the window. he WANTS to learn new things). The shift put him on cs for the first time the other day, zero training, zero explanations and actually got mad when he asked a shitload of questions. It pissed me off and I gave him the basic rundown while I was barring, because I’m the only person that’s shown him an ounce of kindness his entire time working there. Best believe I brought this up with their SM that day
I hate seeing new baristas get thrown under the bus. It helps no one in the long run
I hate seeing new baristas get thrown under the bus. It helps no one in the long run
rio8envy7 4 points 1y ago
That’s on your trainer. They should have gone over things with you. However with being understaffed I wouldn’t be surprised if they sped through training and didn’t cover everything so they could have people on the floor.
rio8envy7 17 points 1y ago
I mean I don’t think trainees are lazy. I think they just don’t know what to do. I mean they probably don’t think ahead yet and honestly I wouldn’t expect them to. They’re still learning and trying to figure things out.
[deleted] [OP] 4 points 1y ago
Welcome to Starbucks smh
Suspicious_Wiener 2 points 1y ago
I completely understand this! Typically, when I feel this happening, I pawn of some of the simpler tasks onto the newbies, depending on their comfort level (brew/finish coffees, simple lattes if they can bar a bit, restock cups or milks, etc.)
I get overwhelmed quite a bit. Luckily, I'm a barista trainer so it's easier for me to know where a newbies strengths are, and work around this.
Another thing to remember is they really do get thrown in. They know very little after their week of 'training', and still take 2-3 weeks MINIMUM to start learning other positions confidently.
I was worried about my newest green bean. She is very quiet, and wasn't super great at finding tasks to do without being asked. Yesterday, without being asked, she went and changed the trash and recycling behind bars for us, and it was in that little moment that I realized she has been listening, watching, and learning, and she is starting to realize what needs to get done! I was low-key super proud🥲
TL;DR I would say ask them for help with anything you know they've done before, and can do well. Then, slowly start asking for more (Ie, if they've made 10 lattes with 1 syrup, now give them one with a few mods). You could also talk to your manager, I spoke with mine about changing the training around so now we have the normal training, and then I get 3 or 4 shadow shifts with them to help focus on the areas they need, and I've seen a huge improvement with their comfort levels!
I get overwhelmed quite a bit. Luckily, I'm a barista trainer so it's easier for me to know where a newbies strengths are, and work around this.
Another thing to remember is they really do get thrown in. They know very little after their week of 'training', and still take 2-3 weeks MINIMUM to start learning other positions confidently.
I was worried about my newest green bean. She is very quiet, and wasn't super great at finding tasks to do without being asked. Yesterday, without being asked, she went and changed the trash and recycling behind bars for us, and it was in that little moment that I realized she has been listening, watching, and learning, and she is starting to realize what needs to get done! I was low-key super proud🥲
TL;DR I would say ask them for help with anything you know they've done before, and can do well. Then, slowly start asking for more (Ie, if they've made 10 lattes with 1 syrup, now give them one with a few mods). You could also talk to your manager, I spoke with mine about changing the training around so now we have the normal training, and then I get 3 or 4 shadow shifts with them to help focus on the areas they need, and I've seen a huge improvement with their comfort levels!
imaginarysodacan 2 points 1y ago
They’re not lazy, they’re learning. I mean I guess some of them are lazy, but if they’re in training it means they don’t know what to do, y’know? It took me a while to pick things up and really get going when I first started, so I’m not surprised when everyone else does it. Give them a little time and things will most likely turn out better : )
raptoraptorr 0 points 1y ago
Start acting like the trainees I mean you’re getting paid the same anyways!
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