Bring your karma
Join the waitlist today
HUMBLECAT.ORG

Starbucks Baristas: The daily grind

Full History - 2021 - 10 - 20 - ID#qc1n5h
155
Interest in starting a union for Starbucks partners... (self.starbucksbaristas)
submitted by bizyguy76
All,

I was just wondering and throwing this out there. I see on here that there are a lot of systemic issues involved with working as a Starbucks partner... I see working hours, pay as one, I see stores churning through employees worst than an Amazon warehouse (which over the past 1.5 years turnover at Amazon warehouses have reached 150% turnover), and more.


I hope the discussion stays civil as the goal here isn't to make this a political discussion or a anti vs pro union discussion but rather give options to the people working at Starbucks who like working there but aren't able to make a living wage... better conditions... And hopefully better working environment for those who either are working at Starbucks in high school or college and for those that work there longer term.


A little background on me. I work for the United Steelworkers in the IT department. The United Steelworkers is a union organization and we will help any group of workers unite in any industry, we recently helped the professors at the University of Pittsburgh form a union. And last year we helped a group of Google contractors form a union. As far as my union views... as a Texas Republican I am a selective union person where I think it makes sense. I am pro union where the look and feel of an environment where a large corporation is taking advantage of the general worker and where safety is of concern.


I would love to hear your comments below. If you'd like to direct message me, please feel free to do so. Thanks.
FfierceLaw 48 points 1y ago
Sharing on r/UnionizeStarbucks Some good, enlightening articles have been posted there recently. Starbucks management has an advantage in that many of its "partners" are young and financially vulnerable and it's become a haven for the neurodivergent and LGBTQ with it's benefits but also with a culture of kindness among partners that, in my store, is organic and much more about us than the company. Sometimes, and this is true in my store, there is a closeness with the store manager who used to be one of us. They are going to try to capitalize on this to their benefit even though they hardly create it, save for the health care benefits for LGBTQ partners. Edited for grammar
bizyguy76 [OP] 19 points 1y ago
And that's where having a solid union organization comes into play. You have to know your rights as an employee and the proper ways to unionize and what can and can't be done. I don't have all of the answers but our staff here does. Hopefully we can make a positive contribution to this movement.
dazedandconfusedhere 37 points 1y ago
Three stores in Buffalo NY have petitioned for a union vote, and Starbucks is doing everything in their power to keep it from happening.
bizyguy76 [OP] 16 points 1y ago
I hope the United Steelworkers we can help with the process. It’s definitely not an easy road to trek. But we have the unionizing resources, the legal resources and educational resources to help.
dazedandconfusedhere 16 points 1y ago
I think a lot of people are waiting to see what happens in Buffalo before doing anything else - I’m not sure what kind of guidance/resources they’re getting but I believe they’re already partnered with a union organization like what you’re suggesting
bizyguy76 [OP] 7 points 1y ago
Yeah I see that and I hope they are getting the resources they need.

And it’s also important to understand that a union might not be a fit for every store. There are stores that have good management and a good management/employee relationship. But for those stores that need support…. Hopefully they are able to get that support.
CriticalSheep 5 points 1y ago
Five stores, actually, but a few weeks ago the two that joined in September pulled back their efforts in the hopes it would help the original three get there faster.
indyrenegade 20 points 1y ago
I was part of a firing spree a few months ago, because our store got so far out of store standards that our DM had to step in (obviously, my manager is at fault for not keeping up on store standards and ensuring we all knew how it worked - extremely hands off manager who made us figure things out for ourselves, would not answer the phone if a new SSV had issues with their first close.. or if the store had issues we needed help on).

I got swept up in it and was fired over something I could have just been written up for. I was one of the store's best people. My last two shifts were 5:30-4:30 (yes - 5:30 open to 4:30 in the afternoon) which I agreed to do because we were so badly out of people and no one else could help.. then I had a day off, came in for my next shift and got fired.

I was not written up or given a chance to show that the one time issue that happened was not my character, because it was not reflective of my regular work ethic and my kindness to others on the job. If I had a union to back me, it would have been way more hard to fire me. There would have had to be a real investigation. Baristas now NEED to talk to union organizers. You can get fired over petty things and your job security is as delicate as anywhere else.
bizyguy76 [OP] 11 points 1y ago
And you highlight one of the ways unions protect workers. I have heard this story as well.


I have a great appreciation for what baristas do... I'm the happy recipient of many of your fine works... But I also see the struggle and things that happen and the stories. I just wish I could do more to help. That's why I posted this. I work for a union organization so even if I can't directly help but if I can connect the people who need help with the proper resources then I'm doing what I can.
CriticalSheep 17 points 1y ago
I think you'll find the vast majority of Starbucks workers who aren't wearing rose-colored glasses are pro-union, especially when they realize how important to your safety and well-being a union can be.

For the most part, Starbucks prefers to hire high school and college students who will age out in a couple years. They don't really care if you don't have a work ethic because they think that's you taking things too seriously and they don't like that. They want you to be so friendly with the customers that they feel like they're part of the family, but they also want you to get the drink out in an unacceptably short amount of time.

They pay "OK" now that they've raised the minimum wage to what? $12/hour? It's not amazing, but it's certainly better than when I first started at $9.18. When I left as a shift I was making $12.40.

They do have great benefits, which I think is a smokescreen for their treatment of the barista in general. Like "Oh we hear you're struggling with your mental health. Here's a free subscription to Headspace. It won't actually do anything to help with your mental health, but it's a benefit. See? We care!" Meanwhile they don't actually fix the real crux of the problem: The customer is so wretched to the barista all the time that it's impossible to separate yourself from the vitriol you're constantly given from across the counter. And there's absolutely nothing you're allowed to do about it.

Corporate is currently doing its damndest to tell the partners in Buffalo how awful unions are for everyone involved and it's absolutely disgusting. They're hyperbolic in their content, their rhetoric is flat out wrong sometimes and it's just so misleading, but they're talking to impressionable kids who don't know the true nature and support system they're eligible for with a union.

On top of that, Corporate closed one of the stores that initially requested to unionize, under the guise of transitioning that store into a "Training" store. This allows corporate to feed all their anti-union BS to the green beans so they can go to the other stores when they're BARELY trained (they're not even receiving full training at those stores) and spread the anti-union rhetoric they heard from their original store. They've also sent all the baristas from this store and another that they've closed for "remodeling" (which has taken about 6 weeks now...) to other stores, effectively splitting the baristas all up so they can't talk about their plans, they can't talk to other baristas about it and they can't collectively organize properly.

Finally, corporate has petitioned the labor board to include all 20 stores in the Buffalo area to be part of the vote. Their attempt here is clear: muddy the waters with so many new hires and additional baristas who don't know enough about the union to the point where they don't pass the vote.

I am rooting for and supporting the baristas of Buffalo, and I hope it works. They would be a beacon of hope to the other 8000 stores in the US to unionize and show Corporate who really makes Starbucks work.
philosopher_cat_lady 9 points 1y ago
Just want to mention that turnover rate isn't only employees quitting. (I mean, I know that people know that, but I just want to point out that sometimes people lose their jobs \*really\* unfairly, that they don't just actively decide they want to quit because they don't like working for Starbucks.) Besides the fact that sometimes people get fired, and of course sometimes they deserve it, sometimes we're forced out because we're told to work while sick and we don't want to or can't (this is a story I heard from a pregnant employee yesterday on Reddit), sometimes we quit because we're getting bullied \[by (a) coworker(s) and/or by customer(s)\] and no one in management cares and we just don't want to be bullied anymore, or we get stressed out and/or get mentally ill and tell our manager we want to quit and the manager is more than happy to immediately start the resignation process for some reason which is not possible to stop once started.
bizyguy76 [OP] 3 points 1y ago
Completely agree with all of those statement. I think there is a reasonable amount of "natural" turnover in any place of employment.... And I also believe that some industries have more turnover than others.


Though the stories being posted about are far too common nowadays at Starbucks. And now their image of Fair Trade and doing what's right is being is overshadowing their lack of taking care of their own employees.


Starbucks has spent years fixing coffee supply chain and doing what's right for the coffee growers... Now they need to do what's right for their own employees. And I don't think that's unfair.
philosopher_cat_lady 3 points 1y ago
Starbucks used to have an atypical low turnover rate for a restaurant. That was before Howard Schultz resigned.

Another example from a recent Redditor: They were told by their manager to resign because they were shortening their availability for the month of December in order to take a class to become a truck driver. The employee planned to be a truck driver as a second job, they didn't plan to quit working at Starbucks. The manager said, "That's the busiest month of the year."
bizyguy76 [OP] 2 points 1y ago
Howard Schultz built a company that operated a some basic principles…. You take care of the people and deliver a great product…. The company and the stock price will take care of itself.

And he was right. From the baristas to the farmers he put people first. Understanding that there were parts of the process he couldn’t control. But he could always take care of the people and deliver a great product.

What we have is a situation where stock price is king and profits are more important than the people.
[deleted] 1 points 1y ago
[deleted]
This nonprofit website is run by volunteers.
Please contribute if you can. Thank you!
Our mission is to provide everyone with access to large-
scale community websites for the good of humanity.
Without ads, without tracking, without greed.
©2023 HumbleCat Inc   •   HumbleCat is a 501(c)3 nonprofit based in Michigan, USA.