Starbucks Baristas: The daily grind
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Customer recording ? (self.starbucksbaristas)
submitted by Glizzysforrizzy
I was working window and was being pleasant , and I saw a customers friend recording the whole time?! It made me uncomfortable and while I was waiting on the food items I just went to the back so I wouldn’t be in view. It made me feel really uncomfortable and I was wondering if this is allowed ?! Also what do I say to them if they do it again ? I open and 1) look a mess in the morning and 2) just don’t want to be in anyone’s videos I didn’t consent to. Thanks so much appreciate any help
bobbysangtheblues 213 points 1y ago
Just literally call them out “hey do you mind not filming while I’m working please” if they don’t stop leave the window and get ur manager
FfierceLaw 138 points 1y ago
Yea but then they get the fun of you saying that in their video. Not ok. Shut the window. Get a boss whose job it is to handle jerks
bobbysangtheblues 39 points 1y ago
That’s a good point! Your idea is better hahah
FfierceLaw 67 points 1y ago
I’m in someone’s TikTok, but only my voice at the sign, it’s a cute TikTok but ngl it stung when my partner found it. Many views
Glizzysforrizzy [OP] 22 points 1y ago
Thank you! I wasn’t sure on the policy and sadly my manager wasn’t in today :(
bobbysangtheblues 19 points 1y ago
I guess get whoever is highest up if the manager isn’t there. That’s really gross man I’m sorry.
throwaway2825272 127 points 1y ago
also , last time there was a similar post and someone commented to tell them you’re on witness protection and that what they are doing is a federal crime . i like that scare tactic
Glizzysforrizzy [OP] 30 points 1y ago
Smart next time for sure
Sdee1234 103 points 1y ago
You can deny service if they refuse to stop recording. Advocate for yourself. There IS a customer code of conduct. I would shut the window and get a shift. Then I (the shift) shooould walk over and say something like "recording my baristas without consent is extremely disrespectful and not funny at all. Please stop and delete it or we will not be able to serve you today"
sero5074 10 points 1y ago
This 🙌
Puzzleheaded_You2601 1 points 1y ago
I wouldn’t trust them to delete it since it could just be recovered from “recently deleted” or they could have iCloud storage that backs up everything they record or take pictures of. If it were up to me I’d just tell them to leave.
throwaway2825272 69 points 1y ago
i just would deny them service . what are we , the zoo ? totally not okay
Glizzysforrizzy [OP] 30 points 1y ago
Dude for real like I’m a person just trying to do my job
FfierceLaw 55 points 1y ago
Shut the window, let them video a closed window
Glizzysforrizzy [OP] 25 points 1y ago
Lmao that was I did 😭 but they were still recording and then I had to go back to hand off one more thing
TinyTinasRabidOtter 41 points 1y ago
I’ve asked people not to record me, usually it’s super polite like “hey there! I’m really uncomfortable with being recorded, can we not do that please?” If they push it I’ll make it awkward. “Look, I’m not trying to be rude, but I had to fight so hard to keep a dangerous family member from finding me, and your recording could mess that all up and I would be in danger. Human to human, can you not?” Usually makes them stop. And is pretty true.
softvanillaicecream 18 points 1y ago
per the de-escalation training, we're apparently supposed to just let that happen. we may not ~like it~ but the claim is that we cannot refuse service over it (the goal always being to ~have our guests stay with us~ or whatever the f)
Glizzysforrizzy [OP] 7 points 1y ago
Ew 🤧
softvanillaicecream 7 points 1y ago
extremely. i personally would stop the interaction right there (SSV) and would support my baristas in doing so. that said, the company is unlikely to have any backs if someone were to complain.
astivana 3 points 1y ago
I feel like Starbucks can’t force you to be part of someone else’s recording without your consent?
softvanillaicecream 1 points 1y ago
they're not. they're just saying they won't support you if you don't do exactly as they say ;) no but really. i don't know how this would play out in reality and hope i don't learn, but it would likely really boil down to in sore leadership (manager) to support you. most of us don't want to be filmed as we work, i would think? so i would hope there would be that backing up in setting that boundary. but who knows :/
DarlingMollie 13 points 1y ago
Standalone Starbucks' are private properties. If it's a drivethru or plaza, you are fully allowed to ask them to stop. If its in a mall, then the rules may differ (since malls are also a form of private property)
Plus_Drawing3818 10 points 1y ago
If it's private property that belongs to Starbucks, all they need is a yes from the company. Your personal denial of consent at that becomes null and void
Supernovainautumn 9 points 1y ago
I had a similar thing happen a couple of times now. They recorded at the box at first then pulled up and were recording me talking to them but I didn't notice at first and once I did I just stepped away until their items were ready.
and then an instant the other day of a girl recording as soon as I handed her the drink. Though it's brief it's still rude. I don't understand why they can't ask permission before hand.
and then an instant the other day of a girl recording as soon as I handed her the drink. Though it's brief it's still rude. I don't understand why they can't ask permission before hand.
Glizzysforrizzy [OP] 5 points 1y ago
Right like it just gives me anxiety ?! Like if I knew what it was for I would feel more comfortable lol
scJazz 7 points 1y ago
As an employee in public you have no rights to not be recorded. You have to fall back on "right to refuse service".
princesskittyglitter 8 points 1y ago
>As an employee in public you have no rights to not be recorded.
Starbucks actually has a rule that there's to be no recording in their stores
Starbucks actually has a rule that there's to be no recording in their stores
scJazz 0 points 1y ago
so only Corp has videos? wow that is nice.
RyusuiJL 7 points 1y ago
Actually, because we're operating on private property, the policy for recording or not is up to the company. If we were out doors on public property, it would be a different story.
scJazz -7 points 1y ago
I'm not sure you understand in public. Being in a private property that serves the public means you are in public.
pres_ofcanada 3 points 1y ago
In terms of legality, for most states it is not illegal to record in a private business that serves the public. It can be however against the policy of the store/company and you may be asked to stop or leave.
scJazz -8 points 1y ago
Which is exactly what I said... what are you bot??
OneRoseDark 2 points 1y ago
"in public" ≠ "on public property"
RyusuiJL 1 points 1y ago
Uhh, no, it does not. Private property - whether a business, home, or any place in which there is a private owner of said property - belongs to the owner and as such, they are allowed to set rules for photo/video capture while on/in their premisis. If access to the property can be revoked by the owner, then that is NOT "being in public." And access to Starbucks can be revoked at anytime by the owner or anyone designated to oversee the property and uphold the rules and policies of it.
ilovejimin 6 points 1y ago
omg this happened to me (at least i thoughts that’s what happened?) but the guy was paying and the girl was holding the phone up to him/the window and i felt so uncomfy and tried to hide. then the shift leads hit me with that ‘can you make sure ur connecting?’ lol 😭
Ralenxia 6 points 1y ago
This is where we take out our phones and record them right back
AverageHoarder 5 points 1y ago
Starbucks policy on filming is really open for misinterpretation. Basically this can boil down to a possible Starbucks policy violation but not illegal. Which means the customer could be asked to leave but can't be compelled to delete the video. However if they really wanted to film they can just do so from public property as that is legal everywhere in the US.
[deleted] 5 points 1y ago
[deleted]
bitter-barista 5 points 1y ago
I tell them we do not consent to being recorded and will not be serving you today. Goodbyeee!
lily-amber 3 points 1y ago
I think depending on which state you’re in, there is a law against like audio recording someone else unless they give consent and if they used a phone which probably means they have audio and you weren’t a willing participant, it’s illegal. I could be wrong though.
Glizzysforrizzy [OP] 2 points 1y ago
I’ll look into it I’ve never seen them before so idk if they’ll come back but we will see
sero5074 3 points 1y ago
Just tell them not to record you?
Glizzysforrizzy [OP] 8 points 1y ago
Given how starbucks wants baristas to act towards customers I honestly wasn’t sure if I can do that
sero5074 1 points 1y ago
Yeah good point
sh3nan1gans_ 3 points 1y ago
Isn’t that illegal?
Plus_Drawing3818 4 points 1y ago
Technically no.
sh3nan1gans_ 1 points 1y ago
I feel like it should be under certain circumstances.
duiopgffvf 2 points 1y ago
Someone filmed me once and I ducked under the espresso bar LOL it made him sooo mad because he couldn’t see me on his video. This all happened after we asked his wife to please wear a mask and she started crying and screaming saying people are so rude to her 😂😂😂
charliemagnee 2 points 1y ago
Soo not really seeing a lot of info here but it’s actually against policy for anyone to film inside the store or take pictures of videos they drive thru of what’s happening behind bar. You can absolutely ask them to stop and tell them they are not allowed to film without permission.
palebtch 1 points 1y ago
We had issues with people doing that and we just told them they are on private property and it is illegal to take a video of us on private property without our consent and if they continue we can report them or refuse service
[deleted] 1 points 1y ago
[deleted]
YourEvilHero -16 points 1y ago
It’s probably someone making a vlog, I see it all the time on TikTok or YouTube where the person just records them getting the food they ordered by the worker. Sometimes they have a friend record, sometimes it’s just their hidden camera. I think most workers either ignore it or not see it judging by reactions. But I’ve seen workers look weirded out before.
But I get it makes you uncomfortable, but chances are you’re a background character for their video
But I get it makes you uncomfortable, but chances are you’re a background character for their video
Boundtoloveyou 5 points 1y ago
Literally not the point here. But thank you for breaking down what we already know.
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