i know it’s policy and they are only doing their job.. but it’s only one of my SSV, it feels like every 10 seconds i’m getting told to “connect with the customers more!!” NOT EVERY CUSTOMER WANTS TO TALK!! lolol, i can’t name how many times i’ve tried talking to a customer that is playing on their phone while waiting, they say “yep”while never looking up at me and continue doing what they’re doing.. couples in the car usually like to talk to eachother, yesterday i had just finished a convo with a woman in my DT window, we talked about her day, my day, the new drink she was trying, and her car, i turn around to grab her drink, and at the same time, my SSV is walking up and says “make sure we’re focusing on the customers! we need better communication!” .. if a customer wants to talk, i’ll talk. if i can visibly tell that someone doesn’t wanna talk because it’s before 6 am and they haven’t had their coffee yet, i’m gonna let them stare off into space while they wait like they’ve been doing. if you tell me to talk to a customer repeatedly saying i can do it and to just talk, and the customer can hear it and see me being too nervous to talk because of the pressure.. i will have a panic attack. please stop this lmao, not every customer wants to talk and the more pressure you put on anyone.. with anxiety or not, the worse it will get