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Starbucks Baristas: The daily grind

Full History - 2021 - 10 - 22 - ID#qdm0lp
3
I feel targeted. (self.starbucksbaristas)
submitted by Momo-ko_the_Fox
I feel like someone in my store, likely a shift, is doing their damnedest to get me fired. I’ve been written up over a miscommunication, one dress code violation, and now, over something I told my SM that I struggle with. I have ADHD, and it affects me in such a way that I have trouble with organization. Rooms, drawers, cabinets, and tasks. I made my SM aware of this when she brought up that I seemed to be struggling with opening cafe. Sometimes, when I’m really focused on a task, the world around me kind of disappears. My SM said that several shifts came to her saying that they’ll tell me to do something, and that I don’t do it. I stated that unless they catch my attention by tapping my shoulder or making sure I respond with a “yes?”, I won’t hear them because I’m too focused on the task at hand. Another alternative is to write the task on a sticky note or a piece of receipt paper and leave it at my station. I was also trained slightly different at another drive-thru. So a lot of what I do is muscle memory. So I was trained to use the three sink method to clean dishes while the Hobart is cleaning others for efficiency. The shifts told SM that I do this, and I was instructed that only some “soft plastics” were to be washed that way. Otherwise I should wait for the Hobart to finish running and put in another load.

So on this write up, SM told me that all the shifts are frustrated that I still don’t do tasks that are verbally given to me. I brought up,again, that they need to make sure they have my attention before giving me a task. I also brought up the sticky note alternative she seemed receptive to last time. She said that asking the shifts to write a sticky note was an unreasonable request “since they already have so many tasks”. Every time I’ve worked with a shift, after they put away the load and finish the paperwork they do in the back, they’re on the floor with the rest of us. They run breaks from the floor. Maybe I’m missing part of what they’re doing when they’re out there, but tapping my shoulder, verbally confirming that they have my attention, or writing a sticky note doesn’t seem out of the realm of reasonable. I also mistakenly made the sanitizer hot instead of cold by accident, but hardly ever do sanitizers, and when I have, the temperature has never been an issue.

Ive been looking into transferring to a cafe store, which I feel would be a better fit for me, as well as getting away from whatever is going on here. But I was made aware that since I have write ups in my record, I wouldn’t be allowed to transfer. After making it known that I have ADHD and how it affects me, I was told I would be accommodated. I was given a couple of checklists regarding opening procedures, but was never accommodates by having shifts confirm they have my attention or writing a sticky note.

Am I being unreasonable? I was to to call Partner Resources about other possible accommodations, and maybe call my DM about it too.

Any suggestions or advice is greatly appreciated, just please be kind.
Lost_Treat_6296 7 points 1y ago
You need to talk to everyone and tell them your needs. Don't just tell the SM, they normally don't pass on the word correctly.
Momo-ko_the_Fox [OP] 4 points 1y ago
It’s frustrating being written up over something I thought was addressed, though. Is there a way to resolve that issue? I also heard that write ups are wiped after 6 months. Is that true?
salaciainthedepths 4 points 1y ago
Honestly, I would talk to each shift individually and make it clear that you’re never ignoring them and that you absolutely understand why they have been feeling frustrated and you’re sorry they have been feeling this way. Would also add that you cannot help your adhd but you do want to work together better - so ask for them to get verbal confirmation from you before assuming you heard.

As an SSV with ADHD, I would really struggle with the sticky notes idea - there’s constantly a million things going on inside your head of things that need to get done even if it doesn’t look like it to you! - but you could see if any want to try it.

Honestly, I’d just see making eye contact and confirming your staff member knows and understands what you want them to do as basic human decency for anyone?? Let alone anyone specifically asking for help. Are they just firing out orders and walking off? Mad. Hope things get better for you!
Momo-ko_the_Fox [OP] 1 points 1y ago
Yeah, I think I might have to talk with each of them. For me, seeing a list is very helpful. If someone were to give me a verbal list of three things to do, I would complete the first task, do the second one half way, and completely forget about the third one. For me, seeing it written down is a sure fire way to make sure everything gets done. Yeah, at my store the SSVs usually just bark out orders as they work. We’re a drive-thru too, so there’s a lot of moving parts.
salaciainthedepths 4 points 1y ago
Oh, okay - from the way you wrote it above, it sounded like you wanted a separate sticky note for any task like ‘restock cups’ etc.

We try write a breakdown plan on close with lists of the tasks that need to be done for each station and who is assigned to which station(s) to make sure nothing is left out - but once you know the closing tasks for each station it isn’t really needed and we’re usually crazy busy and understaffed by 2 or 3 people in our drive thru task so the plan doesn’t really get stuck to.

My staff know about my adhd and gently remind me if I’ve forgotten I’ve given them a task and give them another by checking if I actually want them to switch - so I can say yes or no thank you and give the task to someone else. If your SSV gives you a verbal list and doesn’t want to write it down, they should want to check in with you to help you stay on task without judgement. If they won’t do that, quit.

Starbucks requires you’re able to focus on lots of little things at once. If you’re struggling to do that, it’s not getting easier over time and you don’t have a team willing to help you, quit. It isn’t worth it.
[deleted] 0 points 1y ago
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