So today was bad for everyone, then? lol

I think they were starting to play around with the idea of locations that just do mobiles, I could totally get on board with that. It’s having to do cafe/mobile/delivery and having the people standing in the cafe yelling why isn’t my drink done because they can’t comprehend that there are other drinks ordered before them. But yes, there definitely needs to be a better system in place as it stands. It would be great if like most other places there were set times you could select to have your items ready during and if too many orders have been placed for the same time you can’t select that time.

This is the sort of demand that a union could make on our behalf

This is a valid point. In theory, a hundred people could place mobile orders within a thirty-minute frame of time. In reality, if those hundred people were physically in the store, not only would they not really fit in the store in the first place and have to be lined up outside, they would not be able to place all of their orders within thirty minutes.

Starbucks has too many customers. I know from a business standpoint that sounds kind of ridiculous, but the thing is in reality businesses have limits as to how many customers they can handle. And Starbucks can't handle how many customers it has. Or it doesn't try hard enough. They understaff their stores to save money, they open and operate a lot of stores so it's very easy and convenient for customers to go to a store, they make ordering convenient with drive-thrus and a mobile app, they have a menu that's too large, they have no limit on customizations, they have a rewards program with promotions, they almost never ban customers, they tolerate disruptive customer behavior, etc. This "do anything not to lose the customer" mindset has made a business that can't sustain itself.

I believe there is a limit of 15 items on mobile orders.

I agree today was crazy

Been at work for about 4 hours now, been nonstop, been through at least 3 white mocha, 3 chai, 2 Frapp roast, 2 mocha, an uncountable amount of whip and I've accidentally thrown the shaker lid onto the floor twice. Today's great.

I was already a little behind in drive thru drinks today because I had to stop to talk with a cafe customer and an 11 drink mobile came through with 3 more mobile orders immediately after it

There needs to be a throttling system, people being told how long their order will take realistically.

When I get 20 mobile espresso drinks ordered a minute, it will literally take me hours to catch up. They can calculate the best way to press buttons for routines, but can’t figure that shit out? Give me a break.

Partners are given an impossible amount of orders because at the end of the day, they keep their money, and the employees are the ones dealing with the confused and angry customers.

I walked in to 3 people who had called off 🥲 mobiles were off and café was closed. The customers still gave us hell, was awesome.

I thought it was just our store! Today sucked!

I quit because the job is too stressful now. Something a wise ssv said to me in the beginning when I’d get stressed on bar peaks, “ it’s coffee, everything will be fine and you’re not gonna get fired for messing up a drink”
That didn’t work anymore… they put me in the window because I’m good with people and get theee most tips but I’ve also gotten Covid twice. Thanks ✌️

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