Starbucks Baristas: The daily grind
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credit card tips when? (self.starbucksbaristas)
submitted by misim1
Hi fellow partners, just wanted to vent some of my frustration. I find it incredibly irritating that the company made the investment to replace the credit card readers , which have touch screens and should be more than capable of facilitating a tip on credit card transactions, and yet Starbucks refuses to implement it. I don’t understand why not as basically every other coffee/food chain gives you the ability to add a tip on your card right at the POS, and customers often ask if they can tip on their cards. It would mean so much to add this functionality given that the 5% raise we just got is not even enough to keep up with the most recent inflation data.
dahmerpalms 11 points 1y ago
I fully agree. I understand it isn’t as fast in the drive through, and maybe some customers will be pressured to tip if it’s on the screen? I’m not really sure of SBUX reasoning for not providing this and that’s all I can think of
Lots of customers ask if they can tip using the machine.
Lots of customers ask if they can tip using the machine.
saddestgirl1995 9 points 1y ago
I second this, a lot of customers ask me if they can leave a tip on the machine and start asking me why they can't. I'm like ???? Idk
plushiequeenaspen 4 points 1y ago
I could definitely see them using that at as an excuse, but it's a terrible one tbh. Every local/small chain coffee I've ever been to (NYC, New England, southeast) has had a credit card tip option, and I've never heard a complaint. It's super easy to skip if you don't want to tip.
I wonder if they refuse credit card tips to as a roundabout way to try to push the app? Simultaneously drive sales because of the advertising via the app, while pushing customers who want to tip to use it because that's the only digital tip option maybe. I feel like there has to be some financial motivation behind them not allowing it, and that's all I can think of.
I wonder if they refuse credit card tips to as a roundabout way to try to push the app? Simultaneously drive sales because of the advertising via the app, while pushing customers who want to tip to use it because that's the only digital tip option maybe. I feel like there has to be some financial motivation behind them not allowing it, and that's all I can think of.
coffeesparklez 3 points 1y ago
The answer is never.
They pay a processing fee on card transactions, typically a percentage of the total. If they allow credit card tips they pay a fee on our tip, so they lose money without any sort of gain ( with the app they can mine and sell data about people, making that 1.5% processing fee worth it.)
F*^k corporate.
They pay a processing fee on card transactions, typically a percentage of the total. If they allow credit card tips they pay a fee on our tip, so they lose money without any sort of gain ( with the app they can mine and sell data about people, making that 1.5% processing fee worth it.)
F*^k corporate.
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