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Starbucks Baristas: The daily grind

Full History - 2021 - 11 - 05 - ID#qna6na
37
venti rant extra tears (self.starbucksbaristas)
submitted by lanceofruin
i’m ready to scream. we’re a cafe only store but we’re the busiest in our district and we get slammed on fridays and the weekends. so our store manager came in to be on the floor this morning and then started freaking out bc we were 10 minutes behind on mobiles. at our store, that’s considered “bad.” and although he didn’t say it, it was def insinuated that it was my fault because i was on mobile order bar. i was behind because it was just me and the cafe bar person. they ended up putting me on cold bar and a shift took over mobile and our SM took handoff so like, of COURSE we were able to catch up because we had more people doing more shit. it’s hard for just two bar people to do everything esp when it seems like every drink requires me to leave my station (like i would get a mobile for a pike, then a cold brew, then a latte, etc so like i have to waste time moving around). and it was just real annoying because i was trying my best but i wasn’t set up for success. i had little support and my fridges and cups weren’t stocked so like wtf. i hate it here
FfierceLaw 14 points 1y ago
yep, you should tell exactly this to your SM. Whenever they swoop in and "save" us it's always with extra hands. Why don't they try to do it the way we're left to manage, show us how it's done? Nooooo, they set themselves up for success and us up for failure.
Popperz4Brekkie 8 points 1y ago
That’s real. I can totally relate. I’m so sorry
lizzykk 3 points 1y ago
Urghhhhh.... that's the worst! I'm so sorry. It would be much better in that situation if they just supported you instead. Sigh. That's what a good manager does.
Also, I feel your on mobiles! I often get put on mobile cuz I'm not as experienced as some other baristas, but I think mobiles are harder in a way because they are so customized. I bet I could go faster if I was on drive making more "normal"drinks. But it's ok. I'm still part of the team, and I'm learning. And finally today they didn't take me off mobiles when it got busy. I told them I don't mind the pressure, and i think they actually listened. Anyways, i guess my point is there's hope. Try not to take it too personally if they take you off bar. I know it's hard, I've been there before. They still take me off when it gets super slammed and there's just more experienced people to take my spot. It's ok. It doesn't mean you're bad at your job. And yeah, your are right, better managers will support you more than just take over!
[deleted] 1 points 1y ago
Ten minutes behind isn’t THAT bad…I mean, it’s not good, but if they aren’t setting you up for success they shouldn’t be too grumpy about it…If it makes you feel better, when we were averaging 90+ orders every 30 mins on cafe/mobile, I think I was around 20 minutes behind and we had rows of mobile receipts. So, it happens to everyone when you get slammed like that, esp with no one on cold bar.
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