New policy is no sleeves on tall or grande unless they are hot water based (hot tea or americano). Sleeves still go on ventis by default. Otherwise customers have to ask for sleeves. I think the policy is dumb because every customer asks for a sleeve so at my store we started putting sleeves on all hot drinks again.

What do they expect to achieve by instructing us to stop putting sleeves on drinks ..? I’m like a Starbucks robot now and auto-sleeve everything

Doesn't seem safe to serve a hot beverage without a sleeve

The new standard is sleeves on all hot water based drinks and Venti’s.

Fuck that, I’m still sleeving everything. I tried following that for one day and had constant interruptions from people asking for sleeves.

The standard according to the Beverage Resource Manual has ALWAYS been, sleeves on all Venti, sleeves on all brewed coffee and teas, including tea lattes, sleeves on all Americanos, and sleeves on all extra hot beverages. Shorts get double cupped under these standards. None of this is new. And of course sleeves anytime a customer requests one

It’s hard because they want us to connect with customers. But instead of connecting with them I have to get through asking them if they need a sleeve, stopper or straw before I can even ask them how their day is going. All of this through a mask and plexiglass shield.

We just do sleeves anyway

Sleeves on all Ventis, and then water based drinks (Americanos and Chais for example).
My store has run out though so we were double cupping the other day

When I started in Feb last year, this was already the policy. I remember it in a training module. Does it go back and forth?

Water based and Venti drinks get sleeves. Teas get double cupped.

We’re supposed to ask if they want a sleeve. Usually they say yes but I’ve had a few say no

It’s always been the policy, but nobody followed it because 4 out of 5 customers getting grande and tall lattes will ask for a sleeve. So it became easier to sleeve the cups for every drink. Because it would take extra time to go back and sleeve it when you are working on something else.

This seems like kinda absurd penny pinching, honestly. Everyone at my store asks for a sleeve minus one regular on average. Same with straws. I default to offering people straws no matter what because 9 times out of 10 if I don't have a straw, in hand, offering it to them I get a very snappy "Can I have a straw??"

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This new policy makes no sense, why the fuck would they do that 😭 and it's so specific??

That’s basically the policy, yes. Sleeves are default on Ventis, extra hot drinks, and any one made with hot water (brewed coffee, brewed teas, and americanos, maybe chais and mistos?). Definitely ask your store manager though what they want. If your store is super high volume and fast-paced, asking every customer about a sleeve or stopper is a waste of time when most will say yes and handing things out without is sure to result in many spills and burns. They’re mostly pushing the sleeves right now because there seems to be a supply issue. Either way definitely check with your boss and just follow their lead on that. I believe it was the last weekly update or the one before that explains it if you want to read it yourself.

Sleeves on hot water beverages and venti’s is the new policy but my store/manager decided to keep putting sleeves on all drinks

Lol every Starbucks is different! From my own store, we have to put the double cup if we run out of sleeve

That’s not true. Don’t believe them.