Starbucks Baristas: The daily grind
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both mastrena ii’s are broken (self.starbucksbaristas)
submitted by j_delightful
and they’re making us stay open. fuck this.
Normal_Human_4567 38 points 1y ago
I hate that I saw the title and just *knew* what the text would say
minty-hitler 17 points 1y ago
literally how would that work???
j_delightful [OP] 22 points 1y ago
hot coffee, hot chocolate (steamers still works for one), refreshers, and fraps. i’m living in hell. at least we turned off mop
BabySteele 4 points 1y ago
I once came into work and promptly told that most of the power was out, we had registers and lights working, but nothing else. So we could sell people cold pastries, iced tea, iced coffee, or refreshers. Btw it was pouring down rain non-stop, bout 40°F in January, at 7am. Still had to be open
ParkOdd4864 2 points 1y ago
Former store manager here. Here's a few tricks if you're ever in this situation again.
1- partner resources is your friend. Call them. you can even remain anonymous. They'll provide your local policies. In most areas of the US:
-they cannot make you work if it's below 50degrees or above 90degrees in the store
-the dep. of health requires all hand washing, dishwashing, and bathroom sinks to reach a minimum of 90 degrees. Use a steaming thermometer or thermocouple to check the temperature.
-during covid it's mandatory either heat or AC run constantly as the filters are proven to reduce spread of the virus.
If any one of these apply you will likely get the store closed immediately.
2- Starbucks has an open communication policy. If your manager is not listening, let them know you will be contacting the District Manager. Managers want to avoid that at all costs
3- if you get to the point where you have to call the district manager give 3 key points.
For example: The sinks do not have hot water.
-This is unsafe for partners and customers as we cannot properly wash our hands.
-Customers cannot properly wash their hands after using the bathroom.
-According to the DOH all hand washing sinks must reach (insert local policy) and our water is (insert temp).
Starbucks prides themselves on creating a safe and welcoming environment. The position you're putting us in right now by keeping this store open is not only illegal but the opposite of our missions and values.
At this point the DM likely be speechless. If for some reason they try to argue, follow up with "I have tried to give Starbucks the opportunity to make this right, but unfortunately my next call will be to the department of health."
I suggest you only do this if you truly feel it's necessary.
The DM will close the store so quickly and your manager will receive a not so nice phone call.
Best part is you get paid for the full shift. It's called disaster pay.
If there is any sort of retaliation from your manager, call partner resources right away as that is considered a big offense.
1- partner resources is your friend. Call them. you can even remain anonymous. They'll provide your local policies. In most areas of the US:
-they cannot make you work if it's below 50degrees or above 90degrees in the store
-the dep. of health requires all hand washing, dishwashing, and bathroom sinks to reach a minimum of 90 degrees. Use a steaming thermometer or thermocouple to check the temperature.
-during covid it's mandatory either heat or AC run constantly as the filters are proven to reduce spread of the virus.
If any one of these apply you will likely get the store closed immediately.
2- Starbucks has an open communication policy. If your manager is not listening, let them know you will be contacting the District Manager. Managers want to avoid that at all costs
3- if you get to the point where you have to call the district manager give 3 key points.
For example: The sinks do not have hot water.
-This is unsafe for partners and customers as we cannot properly wash our hands.
-Customers cannot properly wash their hands after using the bathroom.
-According to the DOH all hand washing sinks must reach (insert local policy) and our water is (insert temp).
Starbucks prides themselves on creating a safe and welcoming environment. The position you're putting us in right now by keeping this store open is not only illegal but the opposite of our missions and values.
At this point the DM likely be speechless. If for some reason they try to argue, follow up with "I have tried to give Starbucks the opportunity to make this right, but unfortunately my next call will be to the department of health."
I suggest you only do this if you truly feel it's necessary.
The DM will close the store so quickly and your manager will receive a not so nice phone call.
Best part is you get paid for the full shift. It's called disaster pay.
If there is any sort of retaliation from your manager, call partner resources right away as that is considered a big offense.
converselvr 10 points 1y ago
so erm, brewed coffee with all the lattes?? that is just awful. i am so sorry. i would call mayday mayday!!!! yikes
Deep-Device-3599 3 points 1y ago
Wtf man. I mean u can still make frappuccinos, cold drinks etc but wtf
Loolander -17 points 1y ago
Full batch pike, full batch decaf, mistos for all espresso drinks, an easy fix.
BabySteele 5 points 1y ago
Thats not an easy fix, the pike would disappear incredibly fast, it DEFINITELY wouldnt taste right, sequencing would be fucked. You're idea would work for like 2 drinks. In the case of "I already took the order but it broke, here is something I might do instead."
Loolander -1 points 1y ago
I'm a 240 shift supervisor, a full batch of pike lasts for about 2 dozen to 3 dozen mistos. A full batch is 6L of water my dude. 200 ounces can do 20 VENTI mistos. Unless you're making 20 VENTI drinks in 6 minutes, brewing full batches can keep up with pretty much any rush. This is literally the solution I used during peak for a 45k a week drive through when two mastrenas went down. We told everyone that's what we were doing, they accepted it as an alternative. Sequencing is not fucked, steam milk, pump syrup, pour pike while swirling, set cup on bar, prepare milk for next drink. It tastes close enough that the average customer wasn't mad. If your store is arranged in a way that the brewers are far away from your bar, an urn will keep coffee warm for 15 minutes while off of it's stand so you can bring it over to your bar. This sub is so reactionary and prone to freaking out.
EDIT: if you really are worried about the taste of pike vs espresso, brew a full batch of espresso roast.
EDIT: if you really are worried about the taste of pike vs espresso, brew a full batch of espresso roast.
BabySteele 1 points 1y ago
So calling it an "easy fix" isnt easy for everyone. Because my store that'd be really bad.
BabySteele 1 points 1y ago
Idk how big your store is. But my store is TINY. We dont have room to move an urn to the bar area, and constantly going over to the coffee urns is a hassle.
Plus, with everything we already have to do, giving us ANOTHER thing to do is justified to make baristas upset. So not only would having both espresso machines not working, you now have to fuck over sequencing because my store you have to walk around the person on reg consistently n hope no1 else is there otherwise you cant get by. So if someone is washing their hands and someone is on Reg, you cant get by unless you wanna rub against them both. Imagine dealing with that, during peak, and 'trying' to sequence. Oh dont forget to look all customers in the eye, greet everyone coming in and leaving, have a conversation with everyone to connect, and do mobiles.
Plus, with everything we already have to do, giving us ANOTHER thing to do is justified to make baristas upset. So not only would having both espresso machines not working, you now have to fuck over sequencing because my store you have to walk around the person on reg consistently n hope no1 else is there otherwise you cant get by. So if someone is washing their hands and someone is on Reg, you cant get by unless you wanna rub against them both. Imagine dealing with that, during peak, and 'trying' to sequence. Oh dont forget to look all customers in the eye, greet everyone coming in and leaving, have a conversation with everyone to connect, and do mobiles.
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