That customer should have been banned, not given a gift card.

Jesus Christ I hate when shifts and managers suck up to people who abuse us. Someone threw a frap like a child?? Why are we rewarding that behavior they should be banned from the store. My store filed a warrant on someone the other day because she was causing so many problems and not leaving.

I’m a shift and I def would NOT have rewarded that kind of behavior. Just teaching them to do that every day now. And teaching all the other customer how they need to act to get free gift cards.

You need to tell all of this to your store manager and your district manager, file an incident report, and encourage that coworker to file a police report and press charges. This type of shit is absolute nonsense. Your shift thinks it's ok for a customer to endanger a partner by throwing something at them? If I were your manager, I'd fire that shift. And if that shift doesn't fucking apologize for their absolute joke of management of that situation, if I were you, I'd transfer to another store.

You got me all the way fucked up if you ever thought someone could throw a frap at one of my partners and get a recovery card. I don’t understand shifts and managers who allow bad customer behavior. It leads to such a poor store culture. Partners come in and expect to be abused.

That customer commuted an assault and should be criminally charged

Wow, I once had a customer tell me to "shut the f$ck up and give me my coffee" and I handed him back his money and made him leave. I can't even imagine if someone did that to one of my partners and it didn't result in a police report 😐

I am not a lawyer, I'm especially not your lawyer and giving you any legal advice, but depending on the state you're in you might be able to file charges for battery if it hit your coworker. Most people call this assault but actually making contact is battery, not assault and assault is just the threatening part - think of someone winding their fist back like they're going to hit you in the face and making you flinch.

Some states roll assault and battery into one charge. Anyhow, if you know who the person is who threw the cup and your SM or DM can pull footage, you might be able to press charges.

Infuriating to read.. rewarding the mf?!! I’ve been losing faith in humanity a lot these days

As a shift I would have 100% cursed him out, get his drivers license and called the cops for assault.

I refuse to reward bad behavior from customers. Starbucks can fire me for not making the moment right, I don’t care. I will only give out recovery cards if we messed up the drink. I’ve said it once and I’ll say it again, hold your ground. You don’t deserve to be treated like garbage

Oh god let this happen to at least once so I can beat some custy ass

You back and look at the name on their order, if they used a debit card you can see their last name I think, and file a pickle report

I'm a former store manager for the Bux...back when it was fun to work there....all the way back to my partner number starting with 135...lol. Never would I EVER have tolerated that from a customer, they would have been made to leave and banned from coming back. It WAS/SHOULD STILL BE the store managers job to protect employees over customers in all situations. I hate hearing how downhill the bux has gone when it comes to their partners.....

Fuck that person

I would tell my SM about this situation, someone assaults a partner on the floor and they’re given a gift card? That partner should never come back if that’s how much respect baristas are given at your store

Look I'm a shift at my store and anytime a customer starts getting agitated I will step in. If someone even acted like they were going to throw something at my barista they be kicked out immediately not rewarded. if I ended up fired because of that it would be worth it because I'm not going to stand for my baristas getting abused.
I used to work selling phones and got plenty of abuse (and creepy sexual harrasment) from customers and had to call the cops on a couple of people. It took a long time for me to stand up for myself and quit. But now I know none of the abuse is worth it.

So glad my SM is a sweetheart, she banned the last people to throw drinks at our partners <3 i pray for the rest of y’all sending my love

as a shift, that was completely inappropriate. i would have refused service and called the police. your coworker was absolutely assaulted. in what world was giving them a gift card okay? maybe to just get them the hell out of there? still not okay at all.
i hope you and your coworker are doing okay, and hopefully your shift gets coached on how to deal with violent customers differently.

i believe in giving people the benefit of the doubt, but the physical and emotional safety of your staff comes first.

Shift here. And that asshole would have been subject to an assault charge if they did that to one of my baristas. I would have been sure to get their license number and filed a police report.

Damn customers are throwing their precious frapps... we're out of base and probably will be for the next couple weeks aparently. No Frappuccinos and our drivethrough times are incredible

My store Manger told me if anyone did that too me if I deserved it or not the person would be banned and she help me sue if coffee was hot

Back when I first started as a baby barista a dude thought I gave him attitude and started calling me names and cussing me out when he asked for the restroom code, a shift was right next to me and did absolutely nothing and still gave him the code. Yeah I’m a supervisor now and I don’t stand for any customer to be an asshole to any of my baristas

You need to contact corporate and make a fuss. Stuff like this has been going on for way to long. Your not royalty because you spent $5 on coffee

a gift card??? he would get a store ban at my store! and I’d like to think I’m pretty good at dealing with upset customers but I swear the day I get something thrown at me is not only the day I get fired but also the day I go to jail

This reminds me of when we were doing sensitivity training (or something similar I don’t remember the context exactly) and my boss told us to think of times we had showed compassion in the store. She went on to describe a time a when a customer was screaming at one of our baristas and then threw a venti Frappuccino at them. The barista responded by trying to comfort the customer at hand. This just really pissed me off tho because I don’t think our manager should ever be insinuating to baristas that it’s ok for a customer to treat you that way.

I responded to her comment by saying exactly that and she got pissed at me and then singled me out the rest of the time.

Did you get the customers name on the cup? At my old job we got an emailed compliant from a customer that caused hell. The managers just hung it up in the office. I could have easily used that email to cause all sorts of trouble for that man. But I didn’t. Not saying this kind of thing is acceptable but….

that shift should be written up for that what the heck?????

last week a lady threw the drink i had just made for her at my shift and i because we told her to leave after calling another customer a slur 😐

it’s the way i would have literally took that apron off and clocked out for the day. wtf.

Sounds like the U.S. Cops would be called in Canada, even spitting on someone is assault here.

That’s assault

dude, this happens every couple months at my store.....

your coworker can definitely press charges though??

Does anybody else just rip whip it’s in the back???

no fucking way omg

What in the world prompted that piece of shit to throw a frapp at a partner then expect a free one? If anyone dared to do that to someone in my store, I would’ve hopped the bar and thrown hands right there.

absolutely not. as a shift, i would NEVER enable that behavior. absolutely disgusting. you’re invalidating your partner’s experience.

Was there a given reason why they did that? Like honestly wtf

Literally call the police? Especially if you guys have cameras. What is your shift on?

Not acceptable... What made the customer throw it ?

A customer threw the change I gave them at me today I just pretended I didn’t see it happen lol

What was before the throwing of the frap

The dreaded third party place and ass kissing starbucks does astounds me. But let a barista do it and it just gets us fired and assault charges. I’m not saying that’s the only way baristas should respond but damn Starbucks.

I’m sorry you had to experience that. That behavior is unacceptable. I don’t understand how people can be so cruel

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