Starbucks Baristas: The daily grind
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Opening shift doesn’t do any of her jobs… (self.starbucksbaristas)
submitted by slh01slh
Hi everyone!
I personally am not a Starbucks barista, I’m not an employee, heck I try to limit how much Starbucks I buy (that stuff is $$$).
My girlfriend, however is a shift supervisor who normally closes. I am writing this on behalf of her, who is increasingly getting frustrated in the work environment.
She has to deal with a lot of crap that honestly shouldn’t be happening in a work place.
The opening shift tends to not do her “duties” that she is supposed to be getting done (ie inventory counts, sandwich pulls, etc) and that ends up falling on the hands of the already busy and understaffed closing shift (my girlfriend). Did I mention that this opening shift supervisor is also paid 50% more than my girlfriend?
Her manager (I’ll get to her in a moment) doesn’t really do anything about it, so it ends up being my girlfriends responsibility to the point where she has to stay an extra two hours after the store closes sometimes to get it done.
Her store manager, who probably works an average of 25 hours a week, not only barely works, but is never willing to fill in the gaps when people call out.
There was a day where there were 3 callouts when my girlfriend had to start, and the manager couldn’t stay to help lighten the load because “she had to go home and make dinner”.
Is there anything my girlfriend can do?! Or is this something she is just going to have to deal with and there is no hope on getting this fixed?
Also the district manager knows this is the case but doesn’t seem to care.
tl;dr my girlfriend has to deal with a crappy coworker and a crappy store manager who don’t want to do their jobs.
Thanks all in advance!
I personally am not a Starbucks barista, I’m not an employee, heck I try to limit how much Starbucks I buy (that stuff is $$$).
My girlfriend, however is a shift supervisor who normally closes. I am writing this on behalf of her, who is increasingly getting frustrated in the work environment.
She has to deal with a lot of crap that honestly shouldn’t be happening in a work place.
The opening shift tends to not do her “duties” that she is supposed to be getting done (ie inventory counts, sandwich pulls, etc) and that ends up falling on the hands of the already busy and understaffed closing shift (my girlfriend). Did I mention that this opening shift supervisor is also paid 50% more than my girlfriend?
Her manager (I’ll get to her in a moment) doesn’t really do anything about it, so it ends up being my girlfriends responsibility to the point where she has to stay an extra two hours after the store closes sometimes to get it done.
Her store manager, who probably works an average of 25 hours a week, not only barely works, but is never willing to fill in the gaps when people call out.
There was a day where there were 3 callouts when my girlfriend had to start, and the manager couldn’t stay to help lighten the load because “she had to go home and make dinner”.
Is there anything my girlfriend can do?! Or is this something she is just going to have to deal with and there is no hope on getting this fixed?
Also the district manager knows this is the case but doesn’t seem to care.
tl;dr my girlfriend has to deal with a crappy coworker and a crappy store manager who don’t want to do their jobs.
Thanks all in advance!
Intelligent_Pass_937 61 points 1y ago
Stop doing the morning food pull. It’s supposed to be done between 10-12 anyway, someone will have to own up to not doing their job. Tell your gf to follow the closing CSR card, make sure her duties are checked off, and consider it done.
Puzzleheaded-Job548 17 points 1y ago
This. If she’s doing what is tasked to her by Starbucks standards, then no one can get her in trouble, and it will fall to whoever is t doing their job.
slh01slh [OP] 5 points 1y ago
That is very true! There is no reason it should fall to her!
New_Consequence_5184 31 points 1y ago
This is super fucked and not okay. We have the opposite problem at our store (i.e. closing never finishes their tasks) and it really fucks the shift that follows them. Everyone needs to do their assigned tasks or things get way behind. I'm so sorry for your girlfriend, that's a frustrating place to be and I wouldn't blame her if she started leaving on time whether or not tasks are done.
slh01slh [OP] 8 points 1y ago
It’s seriously so frustrating am I’m really angry FOR her. I wish there was something that could be done but if the DM doesn’t even care I don’t know who else that could be escalated to. We’ll see if she gets to the point where she just doesn’t do it and leaves on time but I’m worried the fault would end up going on her shoulders (the store manager has favorites in case you couldn’t tell)
sailorgrumpycat 8 points 1y ago
Could look up the regional manager (usually abbreviated on here as RM), and also could call the PRSC (Partner Resource Support Center) at 866-504-7368, or maybe Business Ethics and Compliance (not exactly relevant but could be maybe?) at 800-611-7792
Buxxbarista 8 points 1y ago
This happens at my store too. We’ve called ethics and talked to our DM and SM but Starbucks doesn’t do any at all. I’m a closing SSV We get the 18hr pulls, ims counts, temps, and the change order change order left on us. They also don’t put away the morning order, which is supposed to be put away before 9am. I used to do their tasks for them and get out hours after I’m supposed to, but now I leave a note for the morning and say that we didn’t get to doing the extra tasks from the morning bc we were working on closing tasks. They still leave us some things, like counts and the order, but it’s not as much. Tell your gf to focus on her stuff and if she has time to do those extra tasks but just leave it if she can’t get to it.
slh01slh [OP] 1 points 1y ago
This definitely seems like a good idea. Maybe she’ll try this
desairologist 8 points 1y ago
I literally thought this was someone from my store’s gf writing this about someone I work with and my SM but your SM is a woman and mine isn’t. My DM also knows and hasn’t done anything.
If you figure it out, let me know. We’ve tried calling Ethics and Compliance MULTIPLE times, talking to our last 3 DM’s, and telling our store manager every single DAY but nothing happens.
If you figure it out, let me know. We’ve tried calling Ethics and Compliance MULTIPLE times, talking to our last 3 DM’s, and telling our store manager every single DAY but nothing happens.
slh01slh [OP] 1 points 1y ago
I’ll definitely let you know what she ends up doing because this is ridiculous
sharkoss 6 points 1y ago
I very recently left the company, but I agree with all of the other comments so far. I was a SSV and an opener, and it would have been absolutely unacceptable for me to leave that many tasks to the following shifts. I highly advise your gf to write notes in the DRB of the specific morning tasks that were not done. The DRB is essentially the best way for the night shift to communicate with the following morning shift. If she keeps taking notes consistently, other SSVs and the SM will clearly see what's being missed.
I also wouldn't bother picking up the slack and doing tasks on behalf of the morning shift. Sure, the store might be out of sandwiches and egg bites for a day, but if anything, that will alert the SM or DM that someone is not doing their duties. It might be rough for a couple of days, but I hope things get better for her store!
I also wouldn't bother picking up the slack and doing tasks on behalf of the morning shift. Sure, the store might be out of sandwiches and egg bites for a day, but if anything, that will alert the SM or DM that someone is not doing their duties. It might be rough for a couple of days, but I hope things get better for her store!
sweet-seat 6 points 1y ago
she should just stop doing opening tasks. if it's not her job and it doesn't get done, she shouldn't get in trouble. it might be an awful couple of days but the opener will learn
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