we always have a line out the drive thru every single fucking day and people will still join and complain that they’re late, we’re taking too long… etc. bitch you made the conscious decision to do this 😩

I would never in a million years wait 15+ minutes for a couple $5+ lattes. I don’t understand why so many customers are willing to lol

I’ve literally seen people wait over 30 minutes just to get into the building to order

my thing is, if you really want the coffee && are "willing" to wait over 10+ minute, I DON'T WANNA HEAR ABOUT IT!

"Bunch of fucking teenage baristas made me late for work today."

Tell that to your boss. I fucking dare you.

one time we were getting slammed in cafe and this guy says that it will be our fault if he loses his job from being late,,sir u saw the dozens of people waiting inside and still ordered

I don’t understand the logic too. I’ve had people be upset that they were late to work or something else, and I’m thinking “you clearly see there are a million people ahead of you, why don’t you LEAVE????” A $7.00 drink isn’t worth it

The people who HONK on the drive thru line, as if that's somehow going to get them their drinks faster?!?!? They infuriate / baffled me

It makes me absolutely livid when people order in the cafe but of course the ticket is buried behind like 60 mobile orders, which isn’t their fault, but they complain that people that “came after them” (usually people coming in to pick up their mobiles) get their drinks first. My coworkers and I are working as fast as we can and trying our best to make drinks in the order that tickets come through. I promise you we are trying to get you out of the cafe as quick as possible and are not purposely not making your drink. You ordered like 2 minutes ago and I’m still pulling stickers that came through 15 minutes ago because we’re so backed up.
Also shout out to the sweet lady that told me I was doing a great job on cafe bar and tipped us $5 today <3

I wonder the same thing. There are just too many of them. When I was a kid going places with my parents, if there was a crowd, they turned us around and went the other way, we found something else to do . That behavior has persisted with me

Customers walks in*

Baristas: Welcome

Customers: Walks to the bar person*
Can I have a venti iced white mocha (in a loud voice like they own the place)

Bar barista, I am the sorry but the person on register can take your order for you!

Customer: Can I have venti iced white mocha with extra vsc foam and Carmel drizzle (Revenge on the barista for not taking my order! Mûhaha

Bar barista, Makes it decaf*

Every partner in the store: Thankyou for coming in!

Saturdays are the worst especially when understaffed. We’ve been short three people all week, and customers feel so entitled to have their coffee right then and now, but don’t realize we really have one person on all drinks on top of hella multiple and delivery orders..

them: *actively sees us pulling 25+ stickers after they JUST ORDERED*
them: “i’m late for work, i need mine in 3 minutes”

The few times I've gone this fall when things got really bad, I \*still\* got great service. The wait was always because of the customers, as far as I could tell. Baristas were still nailing it.
Plus, other chain coffee shops kinda suck. Caribou coffee tastes terrible to me. Bigby and Dunkin' Donuts are super tacky compared to Starbucks. Panera Bread is an ok experience but the coffee is meh. Nothing against the employees there, but those stores just don't appeal to me.

There's 3 coffee stands with better coffee within 5 minutes of my location. One even is one of those ones w cute girls in lacey bras. People still wait 20 minutes in our drivethrough.

I was in the same boat. Went in today, I was the opener because my manager had a funeral to go to, so called out. Closer came in at 12. Normally this isn't too much of an issue, bit of a long day but not terrible. Today the line just would not stop. I was out of milk by the time my closer came in, and I just watched groups of people join in the line, thinking to myself "can't go anywhere else, can't make coffee at home?"

I’ve literally decided not to eat somewhere after seeing a line of like three cars so it amazes me that people sit for fifteen mins for overrated and overpriced drinks. Even worse when they complain how long it takes…like sorry you’re too stupid to realize a long line means it’s gonna take a long time

Because they feel entitled to your product and service and have nothing better to do with their time than wait in a line for a very long time for a self-serving reason. The other day I went to Popeyes, which at the time was not letting customers order inside, and the drive-thru line was not moving, so I left. It wasn't because I was bothered, it was because I knew the staff operating the store was too small to handle the number of customers they had. It's also a daily occurrence in my city for lines at Chick-fil-A and Raising Canes to extend into a street. Today, Taco Bell had one as well because they are not letting customers go inside. First of all, fuck you for breaking the law and parking on the street; second of all, you're stupid because you could simply drive around to another entrance of the parking lot. But just as bad as that is a customer who enters a long Starbucks drive-thru line then complains, "Can I tell you I have NEVER spent this long in a drive-thru line at Starbucks." I knew she was lying; of course, she's waited that long in a drive-thru line at Starbucks. It's Starbucks. They don't staff our stores. They don't know how to limit the shit people do in a drive-thru so that the line can move at a reasonable pace. The part that's bad is that she willingly entered the line seeing that it's one you can't leave.

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I had customers screaming at me and my GM the other day when we were desperately trying to explain that we only had 1 espresso machine working and I had to funnel all dt and cafe drinks thru one machine one at a time. they did not care to listen and just kept piling around the handoff. they cannot read a room (or listen to the literal words we are saying to them) for shit

I wouldn't go inside or mobile but I don't mind waiting in a drive through for 15-20 mins, I do it all the time. I just watch YouTube or listen to music. Its a restaurant, I don't think it's wrong for a customer to want to purchase product from an open store.

Customizations kill us. Our drinks taste so much better with less modifications. I finally realized our drinks are handcrafted to taste amazing just as they are made. I wish our customers would realize that.

had a guy complain that he had to wait in the drive through for fifteen minutes only to come inside anyways (he wanted TWO travelers)

I feel that! We were almost 35 minutes behind on tickets during our peak today and had almost 80 sales in our peak 30 mins

i have this thought literally every day i work. i work at a mall and i have literally seen people wait an hour+ to even get into the store.. like for what?

i put my 2 weeks in today , i’ve had enough

What I dont understand is when they leave negative reviews saying we're understaffed. Like yes. Yes we are. So are a lot of other places. Like maybe instead of reviewing it you could maybe get on our side and be sympathetic and understand. Ya know. Just maybe have a heart and be human since we ourselves are humans not robots

why do ppl try to “skip” the long line by going inside like u think we got a whole separate team just for dt nah girl

I had to give a bunch of refunds yesterday bc people were being impatient. Listen you entered the store, saw it was crowded, and still decided to order…

Last weekend we had a line out to the highway at drive thru and they're wondering why it takes them time to get their orders. It seems to just embolden them.

I will pass if a place is busy. I won’t wait longer than 10 min at a restaurant for a table either. Time is finite and I value mine, there is so little time to be wasting waiting for “wants.”

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A lot of people do probably not get in line when they see 20 cars in the drive thru. I bet if all the people that changed their mind about getting in line just got in line anyways, the lines would be 4x as long. The lines you have are just the max amount people are willing to wait.

I crack up and slightly die when my green beans ask me this🥲

before i worked here, i really like the avocado spread and would sometimes come in to literally just buy a couple things of it. that's all i would get. occasionally when we'd stop, i'd walk in, see the line, and walk right back out. and i wasn't even gonna have to wait for a drink!!! just in the order line! still not worth it.

Because they don’t care.

I work at a Starbucks inside a Safeway, where there’s at most 2 baristas at a time. Most the time it’s just one. I will get people see that it’s just me, and still order 3-6 Frappuccino’s. We also only have one blender. They don’t care. They have the audacity to apologize for how much they’re ordering but continue to order it anyways.

because they quite literally just don't care. it's unfortunately that simple 😞

This one time my asm (outside hire literally knows like nothing) was on register and took this ladies order right. It’s peak were super super busy trying to get drinks done and there’s a lot of people in cafe. Not even 5 minutes later she starts complaining “where’s my drink” and I asked her name and told her we haven’t started on it and then made a hissy fit Bc apparently my asm ended the conversation at the register with “well we’re working on that for you we’ll have it right out” and she interpreted that as “oh I’m in the front and my drinks getting made before all of these people’s” anyways I was busy and then my ASM had the audacity to come through and start pulling a shit ton of stickers (talking like 20) trying to find hers Bc she wanted to rush hers and I had to tell her to back off Bc we were going based on who’s here first even if she complained. Ugh annoying

Because the need for entitlement is far stronger than efficiency and practicality.

I straight up told customers that wait times for café was 20-25min today. I didn't care, my partners we exhausted I was beat and we were understaffed. We had so many mobiles coming in, everyone died this morning.

We've also been busy all day!! There was one customer who almost got into an accident because one cut in front of the other, so they started cursing each other out! And we get a lot of people asking us how long their drink would take at the cafe window and I literally want to tell them to stop asking!! Like if you have somewhere to be then fucking place a mobile order!!! It's not hard!! AND for the Karen's out there who gets mad at us for being slow and taking our time, actually work at Starbucks and see how much hell it is!!! We're always hiring 🤬🤬

I new and a slow so I'm usually the only case for long line