I'm so sorry.

I truly thought we had it. It wasn't until we were done talking on the phone and I explained to my manager that I learned we don't have any. No one has any.

Then you came in and I had to explain that I was mistaken. And then we only had decaf espresso so I called the Starbucks across the street but they only had blonde. And yet you were still so patient and understanding of the mistake, even though you said you've been searching for two weeks and driven all around the metroplex.

Thank you for being so kind and I'm glad the other store was able to help you out with your espresso needs, even if it wasn't the one you necessarily wanted.