me too or when they call me away from hot bar to yell at me for their mobile im like “yeah im trying to make them”

When I worked at a restaurant people would ask me how long their carry out order was and I’d just say “I dunno, I don’t work in the kitchen”

Partner here :) I suggest, Don’t mobile order if you have obligations at certain times and have experienced waiting a long period of time (usually stores “peak times” are 7-9 am or 9-11 am) /gen. If you would like to order to avoid waiting, I would suggest going through the drive thru bc ~usually~ drive thru goes by faster than mobiles or cafes, bc there is no backlog of mobiles and cafes (those stickers go thru the same machine, at least in my store). Of course, you can always try to be polite and ask if you do mobile order, but at certain times where there is always a rush every day no matter what, usually baristas take it the wrong way no matter how pure your intentions are. We always feel like customers feel “entitled” when they ask and they see many others waiting as well. Idk, it just an endless cycle of what do I do in this situation 😂 if it were me (as a customer) I would just never mobile order bc of the terrible wait inside, I would go through the drive thru especially if ur in a rush. Idk!! I hope this helps somewhat!! 😂🤍 /Gen /pos /srs

We have an app on our store ipads that can tell us but usually there is not enough time to check it in situations like this. When managers and supervisors are there they have a set job to run the place and get the orders out just like baristas. Best bet is if its a lot of people in the cafe ask for a refund and come after the appointment. Sucks but most of the time we don't have time to find the ipad, go onto the app, and find your order in the absolute chaos of the other 200 orders. Not trying to sound rude or anything btw :)

I keep up w it but that’s bc I’m always on mobile ;( and usually most people don’t seem to care I noticed bc I was like unless you received a notification it doesn’t count