Starbucks Baristas: The daily grind
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The customer is always right… (self.starbucksbaristas)
submitted by RinnTheOtter
…Is a load a crap. Who does this mentality benefit? I know the intention is to create a better customer experience, however the amount of time we waste trying to make ungrateful customers happy enough to leave the store without throwing a fit just results in every other customer having a lesser experience because I’m devoting all of my time to one person.
Opinions?
Edit: I posted this earlier in frustration, but as I read back over it, I still wonder how that mentality can possibly benefit us in the current day and age of too little staff to handle individuals on this level, not to mention a general product shortage that I imagine is greatly increased by the number of times drinks get remade.
Opinions?
Edit: I posted this earlier in frustration, but as I read back over it, I still wonder how that mentality can possibly benefit us in the current day and age of too little staff to handle individuals on this level, not to mention a general product shortage that I imagine is greatly increased by the number of times drinks get remade.
Apprehensive_Flow219 8 points 1y ago
i heard once that the saying was meant to be used in the context of preferences. For example, you work in a clothing store, and someone comes in to buy a shirt that you feel is absolutely horrendous. From what i understand, “the customer is always right” would mean that if they love it, it’s the most amazing garment you’ve ever put your eyes on, and they absolutely have to have it. I think it was a sales tactic but out of context is just an excuse to act a damn fool whenever a customer feels like it.
Xiptus 2 points 1y ago
„The customer is always right in matters of taste,“ and a bit more to it that I don’t remember, but everyone cuts off the last part out of convenience.
RinnTheOtter [OP] 1 points 1y ago
I feel like I’d believe that even less in that scenario, because if somebody asks me what I think of an outfit, I’m going to help them find a new one before I lie just to sell something
Edit: I suppose what I should say, is I would want someone to help me, rather than lying to sell me an outfit.
Edit: I suppose what I should say, is I would want someone to help me, rather than lying to sell me an outfit.
accountedthrowaway5 5 points 1y ago
after multiple shifts dealing with rude customers or customers who want their drink remade multiple times for no reason (ex- customer wanted extra caramel drizzle around the cup and not on top, so we had to throw away her drink to completely remake her already complicated order), i agree that the customer isn’t always right. some of them are just rude so that they can get their free drinks
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