Starbucks Baristas: The daily grind
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Things customers do that annoy the hell out of me (self.starbucksbaristas)
submitted by Royal_Concentrate_00
1. When they order at the register then stand directly on front of me and stare then paw at every drink I call out - do you honestly think your drink is gonna come out that quick??? (Example: had. A dude order 2 venti iced teas and grabbed a tall hot coffee asking "is this mine? "
2. When I hand out a drink and customer says "I had food too" or "how long on food" dude I don't know. I'm working on drinks. Do you see an oven by me?
3. Reaching over my bar for ANY reason. Just don't do it. You don't do it at McDonald's don't do it here.
4. When customers ask "did you make this with x" or "did you put x in it" - at this I ask, "what does it say on the sticker?" They look, see their customizations then I say "I made it like that"
5. When customers are watching me make a drink assume it's theirs and say "I didn't want whip, I wanted that iced, or I wanted a venti" gurl this isn't for you go sit
6. When customers ask for a remake and leave the old drink somewhere on the bar or hand off. Like can you just throw it away. Is it that hard?
There's more but these all happened today and are fresh in my mind.
2. When I hand out a drink and customer says "I had food too" or "how long on food" dude I don't know. I'm working on drinks. Do you see an oven by me?
3. Reaching over my bar for ANY reason. Just don't do it. You don't do it at McDonald's don't do it here.
4. When customers ask "did you make this with x" or "did you put x in it" - at this I ask, "what does it say on the sticker?" They look, see their customizations then I say "I made it like that"
5. When customers are watching me make a drink assume it's theirs and say "I didn't want whip, I wanted that iced, or I wanted a venti" gurl this isn't for you go sit
6. When customers ask for a remake and leave the old drink somewhere on the bar or hand off. Like can you just throw it away. Is it that hard?
There's more but these all happened today and are fresh in my mind.
sofso 85 points 1y ago
Your number 6 reminded me of the customers who ask for cream in a cup on the side and sugar (because apparently asking them if they want cream and sugar at the register isn't sufficient..) and then leave the empty cup of cream and the empty sugar packets right there on the bar. So disgusting. Literally who raised you!
Royal_Concentrate_00 [OP] 48 points 1y ago
That is also why customers won't get their cream and sugar station back. The lack of respect!
cringeqween13 9 points 1y ago
The number of people who I ask if they want cream and sugar, say no but proceed to ask after the go to the 'condiment bar' just to see that its empty is astonishingly high considering THERES BEEN A PANDEMIC GOING ON FOR 2 YEARS. Like do you think I'm asking for funsies?? Are you unable to take a glance to your left to see a COMPLETELY EMPTY CONDIMENT BAR?? I just AHHHH
sofso 3 points 1y ago
no fr it’s so irritating!!! especially when they ask “why don’t you guys have cream and sugar out?” aside from y’all being excessive and messy the pandemic still isn’t over!!
jycurtiss 37 points 1y ago
When they come in the store
Royal_Concentrate_00 [OP] 7 points 1y ago
Haha true. My entire day is ruined when we open and I see someone come through the door
jycurtiss 4 points 1y ago
Customer who are there before the open in the morning watching us shoud get decaf they are too much already
rememberthegreatwar 37 points 1y ago
When they pull into the DT and say "hello?" before the ding has even stopped. I like to make them wait even if there's no line.
Wonderful_Nightmare 25 points 1y ago
This has me seething Haha. For me, it's especially irritating when 5 happens, and it happens a lot! Like, chill! Your order is still five beverages away, and you definitely didn't order this iced americano, i just heard you order a latte.... jfc
Littopeachfuzz 23 points 1y ago
7. When they order but then before paying they go, “oh, can I reload first?”. Like no go kill urself.
8. When you ask if they want sugar in their coffee and they don’t say how many or what kind but they scream when you get near the white sugar. Bitch I don’t give a fuck so tell me exactly what you need or I’m giving you a single white sugar packet.
(My favorite thing they do is when they walk in the door, window shop, and leave 🥰 or when they just come in for parking validation 🥵)
8. When you ask if they want sugar in their coffee and they don’t say how many or what kind but they scream when you get near the white sugar. Bitch I don’t give a fuck so tell me exactly what you need or I’m giving you a single white sugar packet.
(My favorite thing they do is when they walk in the door, window shop, and leave 🥰 or when they just come in for parking validation 🥵)
accountedthrowaway5 11 points 1y ago
When they reload and their total becomes larger than what they ordered, and they ask why they have to pay more for two items, and you have to explain slowly that they wanted to reload on top of their order and they get annoyed at you because they think you’re cheating them out of their money
Water-is-h2o 7 points 1y ago
I was taught to save order and do the reload separately
cringeqween13 3 points 1y ago
On the reload thing, if you scan and use up the last of the money you can reload from there without having to save the order
Business_Custard7056 20 points 1y ago
"You made my drink wrong"
"Is your name (name on cup)"
"No."
This isn't your drink you fucking baboon put it down
"Is your name (name on cup)"
"No."
This isn't your drink you fucking baboon put it down
ryzzostar 2 points 1y ago
I just howled at this one! This is what's going to be going thru my head from now on.
accountedthrowaway5 18 points 1y ago
When you’re doing drive through and the customer says “this was actually supposed to be (a completely different drink or completely larger drink) or keeps adding modifications to their order which makes people in the back angry at how long it’s taking in the drive through.
(One thing I like doing is repeating the order a few times before I pull it through, and somehow they still manage to do this.)
Also people who say “let me taste this before I go to see if I like it” because you know that if they don’t like it they’ll have to get a free remake on a completely different drink.
When they ask “is this mine??” as they go pick up their order 🙃
When you hand a customer a drink and say “I’ll be back with your other drinks” and they keep saying “where are my other drinks? i also have other drinks.” Even Though You Said It Loud Enough To Hear.
(One thing I like doing is repeating the order a few times before I pull it through, and somehow they still manage to do this.)
Also people who say “let me taste this before I go to see if I like it” because you know that if they don’t like it they’ll have to get a free remake on a completely different drink.
When they ask “is this mine??” as they go pick up their order 🙃
When you hand a customer a drink and say “I’ll be back with your other drinks” and they keep saying “where are my other drinks? i also have other drinks.” Even Though You Said It Loud Enough To Hear.
cuterobots 2 points 1y ago
It took me 5 minutes confirming a super complicated order at the DTO, I repeated it literally 3 times over. It still wasn't right for them, they wanted extra drizzle, but it was supposed to be drizzled in the cup first. Never even heard the word cup and my ssv was listening too and did not hear it. (:
snitchesendupinditch 11 points 1y ago
Omg 5, that's the one that annoys me the most. I've had people start screaming at me over something I'm putting in a drink that isn't even theirs.
philosopher_cat_lady 7 points 1y ago
(1) Fucking gross that people touch drinks that aren't theirs. We're supposed to remake them when they do that.
(2) They also say, "I had another one." Ok. I don't know that, as we don't print stickers at my store. Your other drink will be out soon. Calm down. It hasn't been lost.
(4) Good for you!
(5) Pretty much the same thing happened to me yesterday. A woman said, "Can I get cinnamon powder on top of mine?" I said, "I don't know which drink is yours." My coworker doesn't get customers' names even though he's supposed to, but I did know that the drink I was making wasn't hers. When I got to hers, it was a cinnamon dolce latte. I told her, "This comes with cinnamon dolce topping."
(6) Customers don't give a shit about us. And honestly, I'd rather them do that than put an entire drink in a trash bag to leak everywhere.
All of these comments fall under: leave us alone and throw away your trash.
(2) They also say, "I had another one." Ok. I don't know that, as we don't print stickers at my store. Your other drink will be out soon. Calm down. It hasn't been lost.
(4) Good for you!
(5) Pretty much the same thing happened to me yesterday. A woman said, "Can I get cinnamon powder on top of mine?" I said, "I don't know which drink is yours." My coworker doesn't get customers' names even though he's supposed to, but I did know that the drink I was making wasn't hers. When I got to hers, it was a cinnamon dolce latte. I told her, "This comes with cinnamon dolce topping."
(6) Customers don't give a shit about us. And honestly, I'd rather them do that than put an entire drink in a trash bag to leak everywhere.
All of these comments fall under: leave us alone and throw away your trash.
evilprozac79 6 points 1y ago
When they order at the register and then immediately walk over to the bar and ask for a water!!
odairsdiana 2 points 1y ago
yes yes yes!! like they're used to us dropping everything to get them a water and I fucking resent it
No-Adhesiveness7163 6 points 1y ago
Customers that are spoiled by the baristas and don’t know how to order their own drink. They pull up and say, “This is ____, does someone who’s there know how to make me drink?” By the way, these regulars (who also won’t pay for what they’re actually getting, somehow are grandfathered in from a manager that hasn’t been at the store for 10 years) … and they do not tip, either. It’s entitled and makes my blood boil.
tikt0kth0t 6 points 1y ago
When the customers ask me which one it is: LOOK AT THE STICKER
Assiqtaq 6 points 1y ago
I work in a kiosk and am alone significant amounts of time. I agree with all this but would add, when I am doing dishes or making whip, or anything really, and customers walk up and just immediately start telling me what they want. Like, really?
FfierceLaw 6 points 1y ago
I get pettily annoyed when they order using some kind of old jargon like "black and white mocha" or "skinny vanilla" because none of those things are on our current menu or in our training and yes, experienced partners will chime in but just the way the customers seem to think they're so cool saying that and with the "skinny vanilla" they always change the milk anyway, they never get the nonfat milk the term originally meant. Also former menu items that none of us have heard of are annoying too. I just say, oh so you want both pumps of mocha and white mocha (which will be brown, not black and white) or, oh so you want sugar free vanilla and skim milk (at which point the always change the milk)
cupcakegoldfish 2 points 1y ago
had someone get a “skinny” caramel macchiato with almond milk🤡 they asked me if it was skinny and i said the only skinny part is nonfat milk and that they changed it to almond milk, sooooo
cringeqween13 3 points 1y ago
Sugar free vanilla and nonfat
Smyles9 3 points 1y ago
Idk what the disposal is like for Starbucks but I’d assume for #6, at least some people would want you to empty it first. Still isn’t justified since they don’t bother asking you to empty it so there’s not a ton of liquid at the bottom of the garbage bags and some people are too lazy to deal with it regardless
ToffeeBuxSlut 2 points 1y ago
7. At the Window “can you throw my trash away…? \*Wiggles an old McDonald’s Cup in front of me\*”
My response: Sorry I cannot grab your trash due to Covid. “So you can’t just throw this out for me? \*shocked/entitled expression and drives off apparently angry \*” These types of customers are shameless and disgusting.
My response: Sorry I cannot grab your trash due to Covid. “So you can’t just throw this out for me? \*shocked/entitled expression and drives off apparently angry \*” These types of customers are shameless and disgusting.
Necessary_Low939 1 points 1y ago
Your number 1, I would just say: YOU HAVE TO WAIT.
Necessary_Low939 1 points 1y ago
When people stand elsewhere so they want to go over there to hand their drink when they see me making like 5 orders. I look at them dead in the eye and say IT’S OVER THERE.
Necessary_Low939 1 points 1y ago
When people order like 5 drinks and ask is this xxx? I tell them READ THE LABEL.
odairsdiana 1 points 1y ago
My store waits until the order is complete before we hand it off, the completed items are set on the counter space slightly and distinctly away from handoff with the stickers facing us. This makes sure customers get everything at once and we get an idea on whether warming or bar is behind or not. I HATE IT when customers reach over and look for their items, or even take theirs behind our back. We are not hoarding drinks! We did not forget!! When your order is ready we will hand it out!! UGH
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How-Inconvenient 1 points 1y ago
So cynical.. people are dumb, be kind
[deleted] 1 points 1y ago
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BrushAndFlossErryday -9 points 1y ago
Dairy can f up my life. I’ll keep confirming with the barista what kind of milk was used.
Select_Swordfish_603 10 points 1y ago
Dairy would also f up mine- you can check the cup to see if the milk box is ticked or the tag is marked with the milk you wanted.
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FfierceLaw 9 points 1y ago
the person cashing you out is never the one who made it. They didn't even watch it being made, they were busy cashing out the customers before you. You are going to have to either trust the sticker or trust your senses when you look at it or taste it. Probably by the time it is in your hands, the barista who made it has made 5 more drinks, all with a variety of our 4 plant milks or 5 dairy milks. We are really too busy to have a clear memory of any one particular beverage but we are charged with making a beverage exactly as specified on the sticker so start by looking at the sticker! That's how we were supposed to have made it
BrushAndFlossErryday 2 points 1y ago
Nope. My shop is small. I ask the person who just made the drink – never the person at the cashier station; that would be silly. The drink-maker has messed it up even when the sticker says a non-dairy milk. They’ve just made my drink, handed it to a room of one (me) and no others are in their queue. I’ll keep asking.
FfierceLaw 2 points 1y ago
They are going to start telling you before you ask. I’ll bet they wish you would just stay home and make it for yourself
BrushAndFlossErryday 2 points 1y ago
I’m sorry you feel that way. Best of luck to you on the bar exam; I hope you do well.
roundfarm1 4 points 1y ago
It’s a little silly that this is getting downvoted. It’s a slight inconvenience to have to answer “yes that WAS made with oatmilk” but on the off chance we did accidentally mix up the milks it seems like a responsible choice from someone with a serious allergy to confirm.
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