Go easy on yourself ur still new to the position. We all had to learn. Something you can do is ask ur sm for pointers on time management, that will help. Get feedback from other shifts on how you could do better. And relax bud, there’s a reason you were promoted. Other’s believe in you, lean into that thought and start building your confidence 😁

It’s been less than a month, of course you can’t do the pull in under an hour! Go easy on yourself.

Actual tips? Lists. Just. So many lists. I make lists for what needs to be done on support, another list for breaks, if I’m closing I have a list of preclose tasks that everyone crosses off when they do a task, another list for my own shift work, etc. I prioritize breaks for baristas over most else since baristas will do anything for a supervisor they know is trying/succeeding at giving them breaks. Plus, if they aren’t burnt out, they can do more!

If a barista is interested in developing, give them the opportunity to do some developmental tasks like taking the milk temps. They’ll get experience and you’ll have help. Communicate thoroughly with your team. I find the lists help everyone stay on the same page since we all know what has or hasn’t been done. They also help with time management, which is the hardest for me, personally. Use the operation station cards. They ensure a lot gets done. Only put yourself in a planted position if you’re covering a ten. Don’t feel guilty asking baristas for help. Not only is it their job, but no one likes seeing an SSV with a good heart overwork themselves.

Most important: take your breaks. Seriously. Having time off your feet to physically recover will actually help you get MORE done. If you’re anxious, which I definitely was at first, just sit and write down a plan of execution for your return, but SIT! I only skipped two breaks my entire first six months as a shift and it super helped my productivity!

PS. Your first month as a SSV won’t dictate your ability to move up; how you grow and learn will do that. You’re doing great, even if things aren’t great, I promise. :)

I went from a small cafe to a large volume store as a fairly new shift. I definitely was the worst closer. What changed was my store manager gave me her own detailed closing list from when she was a shift. I altered it to our store hours and traffic and it was a complete game changer. Long story short, like the other person said, build a good routine. It will help you delegate tasks to your baristas especially when you have to do “shift stuff” so things can keep running! Talk to your SM and some of the stronger shifts for direction. It took me several months to get to a place that I feel comfortable and mostly confident. Also lists can go a long way for your closing and pre-closing baristas, especially when you have more baby baristas on the floor than seasoned ones. You got this!

Build a routine. Talk to other shift leads and ask them about theirs. You can also ask your SM if they will let you shadow another shift to see how they run their shifts.

Give yourself some time; you're still learning the tasks, and building your routine will be easier once you understand them individually.

Thank you all for your advice. I took everything from this form and used it. I got some really good advice for my manager and another shift. It really came in handy Andy today when I was a mid shift and the closing shift because another shift called out and the opening shift just kind of left mid day. Nothing crazy happened money was good and I feel calm leaving the store and like I can do this. Thanks Starbucksbaristas!

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