I’m a relatively new barista of about 6 months and today I had the angriest customer I’ve ever had. I work at a very busy Starbucks one of the busiest in my district. I at the time was covering for a partners 10 and doing both drive through window and order. A woman pulls up to the order box and says she wants a mint tea. I say ok we have the jade citrus mint, honey citrus mint, and mint majesty. She says I’m wrong her mint tea is the “medicine something.” I politely say yes the honey citrus mint is sometimes called the medicine ball did you want that. She says “yes and let me get…” and then stops talking. Keep in mind this is at peak and we have a line that goes around the store and is blocking traffic out side. After 45 seconds of her not speaking I ask if there was anything else she wanted. She said to me “what are you in a rush.” I made the mistake of answering honestly and saying “yes a bit of a rush was there anything else for ya?” At the time I misread her tone as just asking if we were in a rush and my yes was just a genuine answer. She responded to me with “ok then rush your F*cking manager to the window.” She then sped forward
All the baristas who were listening immediately explained to my manager what happened and took my side except for one who said I should never say we’re busy. When she got the window she told my manager I was rushing her order and was snarky and disrespectful. My manager told me that she knew I was incredibly polite and that there was no way I was being disrespectful. The woman then took my name and my shifts name and said she was calling corporate to complain. While I’m not worried about that, I do just want an opinion on if what I said was wrong. She asked if we were in a rush I said yes that was her main complaint