So I am a shift at my store and I was trying to complete my pull and my baristas are yelling for me to come help them cuz something is going on. I was told that a customer was upset about the mobile order. When I walked out I was generally confused about what was going on… this is where I get even more confused. This lady is so pissed that she mobile ordered a short hot chocolate but it had some modifications that my barista followed. The modifications were no foam, no mocha drizzle, NO MOCHA!!! My baristas made it as a steamer and didn’t question it and that is what she was upset about. She said maybe it’s my fault about ordering wrong but she would of read it as a “read flag” and made it with mocha. I had to explained to her that we are trained to make what is on the sticker and I have had my fair share of customers get mad about us not making what they ordered. She said she is going to call corporate and going to tell them that we didn’t communicate her mobile order was correct for her… we remade it of course but we were just all sitting there like 🧐😳 was I in the wrong or was there another way I could of handled that??
Thanks for reading my rant lol