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Starbucks Baristas: The daily grind

Full History - 2021 - 11 - 29 - ID#r5246n
152
Short rant - taking stickers when it's slow (self.starbucksbaristas)
submitted by cimmnaminroll
This gets on my nerves so bad. I understand trying to be helpful, but when it's super slow, I'm ahead on my drinks for drive, and there's only a few easy drinks in the queue, partners at my store on Cafe bar or even on other positions will come and grab my stickers and start making drinks. I understand if I'm behind on drinks, but I'm very fast at soloing drive bar and only really need help during rush or if there is a very large order. Otherwise I am ahead on drinks and don't need help. I've even told people that I'll let them know when and if I need help, or ask them if they are able to stock fridges or cups etc. But they just keep taking drinks without asking when I'm ahead. It's probably stupid but it annoys me SO much
CriticalSheep 86 points 1y ago
What would always piss me off is when I'm in the middle of a sequence, the sticker prints and I'm halfway through the drink and someone else grabs the sticker and starts the drink... then we're all confused when there's a random extra latte sitting on the counter but nowhere for it to go...because dingbat there took my sticker and started making my drink.

Or when the guy on window would step on my bar rather than connecting with the customer. I'd coach him and tell him to go back to the window he'd be like 'oh I'm just trying to help our drive times.' Ya know what would help our drive times? Getting the FUCK out of my way.
cimmnaminroll [OP] 34 points 1y ago
It's the WORST when the person on window starts making drinks when you aren't even behind. If we are behind due to a large order or added items at the window, there will usually already be 3 of us working on drinks. We don't need it any more crowded than it already is. Ugh lol
willywankaz432 15 points 1y ago
DTR isn’t suppose to even get on bar without washing their hand due to the contact from person to person. Only person allowed is DTO and that’s only for a flex.
Sarahthelizard 25 points 1y ago
> Ya know what would help our drive times? Getting the FUCK out of my way.

This is one thing I've had to teach on at my store. Sometimes it *can* help to pour that frapp or to pour the foam on my CB, but most of the time? no. You're in my way, and the customer has no idea where you or the drink are and is tapping her hand on her car and getting madder.
sero5074 5 points 1y ago
This this THIS!!!!!
helgathehorriblez 3 points 1y ago
The window person leaving the window is a hard stop for me. I will stop EVERYTHING going on to tell them to go back to the window. DO NOT MOVE out of the window- you’re in the way and it’s not safe. Too many people moving in a close area causes accidents. You are a planted position. Safety over drive times. If anyone moves to help with drinks it’s DTO. Besides, the window person is handling money then not washing their hands to make drinks- NO, that’s gross and it cross contaminates EVERYTHING! STOP IT!!!!
Ashesremindme 48 points 1y ago
I hate when people touch my bar without asking. And it always seems like I get left with the crappy drinks that no one wants to make when someone "helps." Like right now I'm on my ten and I have a green bean on cafe bar and she keeps grabbing stickers when she doesn't have her own drinks, and I'm trying to think of how to tell her not to touch my bar in a nice way when I go back, lol. Like I'll give you drinks if I want help. But I feel bad because she's just out of training and trying to help. Ugh.
cimmnaminroll [OP] 17 points 1y ago
It doesn't always work, but I'll try giving them a task like prep or asking them if they can wait till I ask them to help. Most people don't listen though at my store :(
sharkoss 9 points 1y ago
You could try telling her it would be super helpful if she could restock cups/lids/milks if she catches up on her stickers? I used to do that a lot if I knew I didn't need any help on my stickers, since a quick restock of bar always helps.
Electronic_Rough_973 7 points 1y ago
what i normally say is "hey thanks for trying to help but next time just ask cuz it kinda throws me off when u just grab the next few drinks bc i normally start the shots for it on my own. i'll give u drinks if u wanna help but thank u for trying to help!". the most i ever do when it's slow is start cold foam for drive drinks or cafe drinks if they're in the middle of a different drink
yungwhipandnaenae 36 points 1y ago
doesn’t usually bother me, if we are slow then why not have two people making drinks to get the customers away from us faster. only if the cafe bar starts pulling stickers when i see that they have drinks of their own to make is when it’s like…dude get off my bar
FairProfessional0 31 points 1y ago
THIS. I’m newer (a few months), so partners will take drinks from me on drive bar even when our times are not bad. In the past month or two I’ve gotten pretty strong at sequencing and have even gotten praise for my speed, so it bugs me when other partners still snag drinks from under me when we’re clearly not in a rush. I work best under my own system. I’ll be missing a drink that’s at the window because someone took the sticker and then forgot to finish the drink, meanwhile I’m ahead for the next 2 cars but have to pause to finish the drink that I would’ve just made in the sequencing order. And then my flow gets off track for the next drinks. It’s usually the seasoned partners who take my stickers bc they just see the 320 in me, but then partners *newer than me* see them do it and start to do the same thing when they’re not busy on window 😭
Bar is my favorite position, but it gets very annoying when this happens.
aaronbdancer 20 points 1y ago
Y’all, if you’re slow what does it matter? Drinks are being done and you’re partners are helping each other. I can understand it being annoying don’t get me wrong, but why would you deny help if someone can? It’s not always an option so why not take advantage of spreading the work out between people? Communication is always key but like it ain’t that deep imo
cilantroprince 10 points 1y ago
right? like if i hear “do you have any cold bar i can do?” it’s music to my ears. take all these frappuchinos and have fun 😂
tellovisions 6 points 1y ago
I think people just get anxious when there's nothing to do. I know I do. But I can understand that my fellow partner on café bar has it worse than me sometimes. So I understand why they would reach out to help me. I also think some partners care way too much for no reason.
Heythere_Ambear 20 points 1y ago
SSV here. ASM in training. Recently, our DM explained that DT times need to be treated as if we are in peak during the entire day. So if there’s a cafe/mobile bar with no drinks, their slide position is to double up on DT bar to get the drinks out even faster to produce more customers in DT in a half hour period. I know it’s annoying. When I’m DT bar, I usually have a headset and make drinks as they are being ordered, before the sticker even prints.
flamingavocados 11 points 1y ago
Same. For that very reason I ask first if I can take drinks. I know they want to be helpful or if they're bored they want to find something to do but it messes with my sequencing
cimmnaminroll [OP] 6 points 1y ago
Yes exactly! Also if they take all my drinks cause they have nothing to do then I end up with nothing to do when I'm the one on bar. Definitely wish people would just stock or do prep. I always ask first too
potterlyfe 8 points 1y ago
Or pulling stickers when you already have a line of cups on bar. I'm very strategic when stickering, I don't like more then 4 cups on my bar. Then someone will just come over and sticker like a dozen cups. Its near impossible not to knock some of them over. We don't have a lot of counter space, it feels too cluttered and will slow me down.
wowie_alliee 7 points 1y ago
I personally think if there's confusion happening whenever someone works with you on bar you are unreasonably hard to work with on bar. It should be easy for someone to jump in and grab a sticker and make it to cut down the line a bit. wouldn't you rather have less work?
cimmnaminroll [OP] 4 points 1y ago
I try not to be confusing. If it's busy or I have many drinks in the queue I don't mind if people help with drinks. The bigger annoyance comes from having people grab drinks and making them when it's slow and there's better things to be doing like stocking or prep when we're running out of stuff. It's never something I'm rude about and that's why I vented about it on here. I never want to make partner feel upset so I usually just suck it up lol, just a small thing that gets on my nerves. I don't care about having less work because I actually really enjoy making drinks
Starlett_Hudson 6 points 1y ago
We have an unspoken rule at our store that if you pull it you make it. There was a big problem of people pulling stickers and walking away because they were too new or didn’t want to make it.
the1noir 5 points 1y ago
The comments saying “get out of my way” are hella toxic. You aren’t great, trust me. Drop the ego and let your other partners help make drinks too. You ain’t shit.
cimmnaminroll [OP] 2 points 1y ago
You say this but have you ever not been able to make a drink or have to wait for someone to move because there's so little room to move around when there's multiple people on bar? My store has a relatively small bar area as well as a broken machine, so having multiple people trying to work in one area or even on one machine when it isn't necessary can get pretty annoying sometimes
Boobsiclese 0 points 1y ago
You obviously aren't listening. These people get into a flow. When others barge in they disrupt that flow. That, in turn, throws them off to the point where balls get dropped and stuff backs up. If they are the ones on point then let them be that... if you want to be in that position then ask for it. It has less to do with ego and way more to do with doing a good job.
the_nicks_pizza 5 points 1y ago
I always try to be mindful when helping because I get put in the same situation as you. When you help someone on bar it should be either as their cold bar or starting a hot bar drink when they are on cold bar. No in between.
sirensthigh 5 points 1y ago
i’m the same way. it’s also mostly because people tend not to make cleaning up after themselves a priority. on top of that, the standard is to make two drinks at a time. i’ll be working 3/4 drinks and people are still coming over and trying to pull stickers. even worse is when they pull stickers and place them out of order so we end up slowing down anyway. tbh i’m blaming this on overeager partners and bad trainers who don’t teach partners when and how to effectively help. 9/10 the only reason i’m slow is because i’m running out of stuff and instead of helping me stock, everyone is reaching for the sticker machine. it’s so irritating. and i’ve stopped saying anything because i’m tired of people looking at me like a bitter barista because people are trying to be helpful in the least helpful way possible.
fyiava 4 points 1y ago
i don't get how this bothers y'all lol. bro my store is busy as shit i'd rather them be making drinks then sitting there doing jack shit. it pisses me off more when people in drive just stand there doing nothing, HELP ME OUT MF DONT JUST STAND THERE. (i have been here for 11 months and i'm the fastest at bar and i STILL want the help, TAKE MY FUCKING STICKERS PLEASE)
sero5074 4 points 1y ago
I think the best thing to help this situation is see it as help rather than “touching your bar.” Communicate your work style and communicate if/when you want/need and don’t want/need help to avoid people feeling like they are worthless and start to dislike you. We are all here to support each other fundamentally. Drive times imo do not matter at the surface level, so when people come from DT to make a drink, is infuriating when you’re soloing or sequencing and your flow is great. But again, just communicate.
StealthModePhoenix 3 points 1y ago
I work a cafe only store and it pisses me off too, there's a few partners that leave their duties as support/register to grab stickers while we are slow and make drinks and it's infuriating. You just want to help? Brew the damn coffee for once or maybe stock things I'm low on.
cimmnaminroll [OP] 3 points 1y ago
At this point I sometimes doubt they even do it cause they wanna help. Sometimes I think that everyone just likes making drinks more than other positions and they do it for themselves 😭 the way they neglect doing any prep or restocking
StealthModePhoenix 1 points 1y ago
It shows the other partners that the behavior is ok too, the newest partners are the worst about it because they see the older ones doing it.
CaptainAndres 3 points 1y ago
See I am a new green bean been a barista for about three weeks and I don’t get a lot of bar time and I work afternoon to closing and when they put me on primary I don’t get a lot of drinks so I’m dying for practice and so I always ask the drive bar if I can help them and take the next one but by the looks of the comments I never knew a lot of people seem to hate that. Thank you for posting I will try to be more mindful from now on
cimmnaminroll [OP] 2 points 1y ago
Oops one more thing I forgot to add, if there's specific drinks you need practice making, no one will really notice if you just make them and count them as your mark outs or partner samples etc.
cimmnaminroll [OP] 2 points 1y ago
The reason I got good/fast on bar is because I had a ssv who was nice enough to put me on main bar despite drive times. Kind of a baptism by fire but I got good fast because of it. When I'm working with new partners on bar I let them take drinks they need practice making, so your situation is an exception because practice is so important. Although I'm not sure if everyone understands so don't be afraid to ask whoever is working with you on bar :) everyone is different. I've had green beans a couple times ask me before if they could make the drinks and me Help if they need it and I'd only say no if it was during a rush or there were many difficult drinks.
CaptainAndres 2 points 1y ago
Right, definitely a trial by fire I was finally put on bar I think last week and it was drive bar and I was so overwhelmed but which is why I want to get as much practice in bar but since I close and I’m really good at getting tasking done I’m mostly put in support positions so I try to get time to make drinks as much as I can but the other day I was doing just this and asking drive bar if I could make any of those drinks for them and they seemed really irritated at me and so I think it’s because they felt the same way but like I appreciate you’re comments of reassurance
OverallBat0 3 points 1y ago
I dont see the big deal. Unless you havent pulled any stickers and people are just coming randomly and pulling random stickers, they're just trying to help.
Dangitkayla 2 points 1y ago
there’s this partner that literally takes my stickers from me when i’m on drive bar on their own whim. the thing is i actually don’t mind, i only mind when it’s them. only them because when they are on drive bar i start taking there stickers per request of the shift that i help them and this partner goes off on me. LIKE WHY TAKE MY STICKERS WHEN U DONT LIKE UR OWN STICKERS BEING TAKEN
howlloveskitkat 2 points 1y ago
we have an unspoken rule between the main people on bar that if we don’t have any stickers on our bar, whether that be cafe or mobile, we always check in and ask the other barista if they’d like some help on drinks, or if they could pass us a sticker. if someone’s on cafe and have nothing to do and it’s slow, they’ll usually ask if the other barista needs anything restocked or if they’d like to have some part of the drink made in advance (cold foam, pour milk into the pitchers, or get a frapp ready for them, etc.). but it gets on my nerves when someone on bar starts pulling out stickers from mobile, and when they see it’s a complicated drink, they won’t even say anything to me, they’ll just put it off to the side and never make it. then when a customer comes in to pick up their drink, we’re over here trying to find it, and then see that it was never made and was put off to the side.
Tasty-Background3902 2 points 1y ago
I had a barista upset with a fellow partner for this as well at my store. Me being new, I always ask if they'd like help or what I can do for them. I'm aware I'm not the fastest yet. I usually end up grabbing new sanitizers and sanitizer cloths and just wait for them to have a moment where they move away that I can change those and stock milks, check the stock on whipped cream, see if they need oven support. Some peoples brains process things differently, if someone took an order/sticker/drink our of my sequencing without my knowledge it would really mess with my flow tbh with you, just with how my brain happens to work.. it would just not be great, I would spend way too much time trying to process the lost drink/sticker or w.e etc than it would take me to make a whole drink.
cimmnaminroll [OP] 2 points 1y ago
Yes exactly. My favorite is when people are aware of what to stock and when to help and how
Tasty-Background3902 2 points 1y ago
I mean I won't check your fridge and hit your in the legs or anything so I'd rather you check your own but if we are busy and I'm on CS I'm probably grabbing milk and changing sanitizers as frequently as 3 times during that busy period. Also checking recycling because thsts likely getting full enough to be pulled. If you're not busy on your bar your default is support isn't it? Ask your fellow barista if they need support and if they don't check ovens and if they don't then do CS because I'm sure the CS person is struggling to get all the tasks done during this period, keep up on dishes, and grabbing random stuff from the back
_pkthunder 2 points 1y ago
Just out of curiosity, have any of you who find it annoying or bothersome actually talked to your partners about it nicely before?

At my store, we're pretty open with each other about things that bother us. Some of us are a bit rude about it but we always try to set clear boundaries like saying: "no, please don't get me out of my rhythm" or "actually, can you just sticker the cups for me" or "I'm okay right now, I appreciate your concern" and we try to do what our partners communicate to us.

For me, I'm only two months in, as soon as I get overwhelmed, I immediately ask for help and my partners do what I've asked for help with. It's usually the frapps, prepping the milk and froast 😭

I really hope you guys are able to receive support at your store with this particular instance.
cimmnaminroll [OP] 1 points 1y ago
I do my best to never be rude to partners or management, mostly due to social anxiety and not wanting to be disliked by my mutuals. I never try to be rude or weird about it. What I've said before is "I'm actually doing okay with drinks now since it's slow, but if I do need help I'll let you know." It's always good that you ask for help though! It's nothing to feel bad about. I always prefer people ask before grabbing stickers and getting in my way or messing up my sequencing lol. I always ask when I'm support if they need help, or if I'm put on support bar or cafe/mobile, I'll always say "let me know if you need help" so they know I'm not just there to mess with their rhythm.
sero5074 2 points 1y ago
Ikr it is so rude. You got it, you would rather them stock for you so you can stay planted, and they can stay planted at their position. I’m right there with you!
tellovisions 2 points 1y ago
I was also annoyed by this. I know exactly what you are talking about. The thing is, you're all getting paid the same, if not a very little difference. Less work for the same pay isn't a bad thing in my book. I look at it as a partner finding something to do and being efficient. Two people working on drinks is faster than just one. Honestly, who cares if they take tickets. They're just taking responsibility off of you.
ElectricalScience8 2 points 1y ago
i don’t pull anyone’s stickers unless they ask me to. i hateeee when people randomly pull stickers without telling me , it throws me off so bad
[deleted] 2 points 1y ago
This is literally me! I hate it so anytime I'm on cafe/mobile I tell the partner on drive bar to let me know if they need help and that they can pull shots on my mastrena if they need to. After that I start to wipe out my fridge, restock my area, etc. Why is that so hard for some partners? Thanks for trying to help but I don't really need it >\_<
BatWeary 1 points 1y ago
when i transferred to my new store i made one thing clear: do *not* touch my stickers unless you ask or i ask for help. it will 110% slow me down and now everyone’s mad. i don’t care if i’m 45 minutes behind, *don’t touch the damn sticker machine*

my old store i had a shift who would stack 20-30 cups, if not more, despite the fact it made my anxiety go skyrocketing so high i would completely shut down. i love her dearly as a friend but as a shift, i wanted to throat punch her. we had 6 lattes get thrown out today because cafe bar kept snatching my stickers the second they printed, and would ignore me when i told them i was already making that drink (i was drive bar w a headset). i threatened to pour hot water on their head if they touched my bar again and they stopped (i’d never pour water of any temp on them, but spray them with whip? that i will do). another barista peeve i have is when people pull shots/steam milk on my bar (or steal my freshly made batch of cold foam for my drink and don’t make more for me) without asking first. i could write a novel on the shit my coworkers do that piss me off
Elliotisnotokay 1 points 1y ago
I use to do that tbh. The best thing to do is just keep telling them that you don't need help and that it messes up your sequencing
DragonS0l 1 points 1y ago
I can't stand this. And I hate it more when I go make a frappuccino and come back only to see a bunch of tickets pulled. Like I get that they're trying to help but all they're doing is annoying me. Or when they pull out a bunch of tickets trying to find a cold bar drink. Now I'm just extra stressed because I see how many tickets I have to do.
Kmsss 1 points 1y ago
You really should just tell your fellow partners that this bugs you. Or to ask before they take stickers. Communication is really important
wunderkyn 1 points 1y ago
My partners know not to step in my realm when I’m on bar…if you take a ticket without communicating with me, I’ll stop what I’m doing and will stare at you until you put my drink back and start over properly🤨
SonOfThespis 1 points 1y ago
My biggest problem is when they pull stickers and don’t finish or even start the drink and just leave the cup somewhere, and then get mad that you don’t finish it 😂
zambiers 1 points 1y ago
In all honest, I ALWAYS ASK first if it’s slow. Cause if you’re on cafe bar and drive bar needs help, I would ask them if they need my help, and then we would coordinate. Like cafe bar be on cold bar and drive bar be on hot bar
ZaftigZephyr 1 points 1y ago
I feel like 95% of problems that arise barista to barista is from lack of communication. First of all respect the position! Do your position to the fullest and if you truly have nothing else to do and think someone else needs help fricken ask them! And then talk to them about where there at and what help they actually want/need. If they don't want help who cares? Why are you forcing yourself on someone else's position?!

If it's just that they are stubborn and territorial on bar and they are behind but won't take help well the ssv will notice and talk with them or change the play. If you are not on bar and we're not asked to help then do the position you were assigned to.

I also personally appreciate a bar clean up the most when I'm on bar and can't stop to clean. And to not have to ask for something to be restocked. If there is free time those should be the first ways in which you try to support bar.

I personally don't even mind if people help me make drinks even if it's slow. But at least communicate with me and don't pull my sticker, get distracted or disinterested and set the cup down somewhere and not tell me then I have to stop my sequencing when there is a missing drink.
NervosaNervous 1 points 1y ago
The opposite annoys me more. Like if cafe/mobile bar is slow, but DT is getting slammed, and the bar 2 partner just stands around instead of helping DT bar catch up. That crap annoys the hell out of me.
cimmnaminroll [OP] 2 points 1y ago
The worst is when they do both. They're there when there's no need for two people on bar but when it's slammed they're off doing god knows what
[deleted] 1 points 1y ago
[deleted]
Toomanyboringpeople 1 points 1y ago
I’m at a DT only store which means we are TINY cold bar and both espresso bars are all right next to each other on the same counter I can barely stand when it’s super busy and people hop on bc there’s no room but when people hop on for no good reason I get so heated, I love covering at cafes where it’s a little more spread out
cimmnaminroll [OP] 2 points 1y ago
Our store is a drive thru and cafe but our bar area is pretty small (like, one fridge wide and just long) so when I can't even make it from one station to another because someone is in the way it irks me lol I totally feel that
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