This lady was cussing my partners out! She comes everyday with the same order and always complains about something wrong! She ordered a iced quad espresso with 2 pumps toasted WM and extra VSCF in a venti cup, I was on DT bar so I made it how I make it every time she comes when I’m there. I passed it off to DT, and I looked at her and I could tell she was mad and had an attitude and slammed the cup on the ledge. I asked what’s wrong with the drink my coworker says it has too much foam and very little ice I said well I am not remaking it (because of the attitude and disrespect, I do not like respect, I feel like she disrespected us). So my coworker remade it for she gives it to the customer and the customer starts going off saying that’s too much ice and very little bit of foam so she started walking back to remake it again then the lady starts cussing at her and the order taker saying “that’s right walk away” but she was walking way to remake the drink????? She then finished making the drink again and she’s still cussing them out and the order taker asks me to get the shift so I did and as I came back to bar, the shift went to the window to handle the situation and my coworkers both started crying.. and they went to the back to recollect themselves. The shift remade her drink and it was still not right. She got a refunded in the end. I feel like I didn’t defend them but I also know it was best for the shifts to diffuse the situation. I still feel bad 😞.