Starbucks Baristas: The daily grind
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SSV not allowed to cover for Baristas (self.starbucksbaristas)
submitted by AffectionateThroat64
At my store baristas are constantly needing their shifts covered due to our manager’s disregard for availability requests. I’m an SSV and have been told multiple times that I am not allowed to cover for baristas. Mind you, I’m only getting 10-15hrs a week when I was hired on with the expectation of getting 30-40hrs. Is this a rule across the board or another case of my SM trying to make our numbers look good to our DM 🙃
pranasoup 40 points 1y ago
definitely the latter, actually idek. i’m sure your SM is trying to make labor look good for your DM but i doubt your DM is aware of this. reach out to them or PCC.
AffectionateThroat64 [OP] 11 points 1y ago
Thank you! I’m definitely going to talk to my DM about this!
roomoney 23 points 1y ago
So there is something called a "shift compliment" and this number some DM's look at. It's all the keyholder hours combined - theres a way to compute it based off store hours. Your SM is probably trying to keep this number low. Some DM's are hyper focused on it, while others are not. I would just ask about hours.
LatteMaster 10 points 1y ago
Classic case of your manager trying to be an absolute kiss ass.
Grouchy_Arugula7257 9 points 1y ago
Hmm that's weird! My store doesn't allow baristas to take supervisor shifts but not the other way around
socalsailor027 13 points 1y ago
I mean baristas aren’t qualified to take shift shifts since they aren’t key holder but there should be no issue going the other way
rudebii 10 points 1y ago
ideally, you'd want fewer key holders working barista shifts. it's more expensive, and decreases the number of key holder hours available on the schedule. Ofc, this goes out the window when there are gaps that can only be key holder, ideally.
but yes, you can't have a barista take a supervisor shift because they aren't key holders, but the inverse doesn't have that problem.
but yes, you can't have a barista take a supervisor shift because they aren't key holders, but the inverse doesn't have that problem.
wicked-iridescence 5 points 1y ago
As far as I know, it's "discouraged." Because SSVs make more, so they don't want to spend extra money to pay you for a barista shift. But if it comes down to it, and someone cannot find any barista to cover, yeah an SSV should definitely be encouraged to step in. To support their team who would be down a person, as well as support their partner who cannot make it to their shift.
The thing about your manager's disregard for availability requests... makes me livid just to read, based on moral standards as well as personal experience. It doesn't always do much, but you could try to contact the PCC or your DM about that. If you request off or change your availability 21 days(?) in advance, it should be accommodated. If it's not approved, I would straight up ask my manager why.
The thing about your manager's disregard for availability requests... makes me livid just to read, based on moral standards as well as personal experience. It doesn't always do much, but you could try to contact the PCC or your DM about that. If you request off or change your availability 21 days(?) in advance, it should be accommodated. If it's not approved, I would straight up ask my manager why.
[deleted] 5 points 1y ago
That’s actually kind of serious, those hours you’re scheduled. I’m not sure if this varies by state, but in mine, I believe a shift must work a MINIMUM 20 hours per week. I’d definitely call PCC and ask about that 🤔
dogsofwintergaming 4 points 1y ago
That's just plain stupid. In a time of staffing issues and uncertainty, screw shift compliment. If you're willing to work, the increase in sales from being staffed will more than make up for the increase in shift comp.
boxinghamster16 3 points 1y ago
This. I'm a shift, but only shift for about half of my total hours. But it's with the understanding that I'm strong as a barista and can support the store as a whole/still do shifty things. Our store thrives when we have more than one shift on the clock. Honestly we usually have 2 SSVs working until 4pm most days.
dogsofwintergaming 3 points 1y ago
Not to mention what a great opportunity for SSVs to learn from each other!!!
boxinghamster16 2 points 1y ago
Yes! I love being there to help my less seasoned SSVs problem solve!
elodieme1 1 points 1y ago
Kinda both? Some districts are super strict about shift labor hours
redcheekboy 1 points 1y ago
Damn, my store often has 4-5 shifts working at the same time. We've been unable to staff up with baristas so the shifts are covering most barista shifts
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