Starbucks Baristas: The daily grind
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Venti Rant in a Trenta Cup, no water, no ice, no room, no hope (self.starbucksbaristas)
submitted by NervosaNervous
Every Saturday we get at least 20 minutes behind on mobile orders. It’s genuinely not something we can help. We can only go as fast as our espresso machines and blenders.
This unfortunately also means we get backed up on cafe orders as well. I agree the system sucks ass and needs a major overhaul. However, these things have become the norm.
My problem is when we have people who come in and order a “simple” drink like a latte or a black coffee and assume that they’ll be pushed to the front of the line. Or people who complain that they’re in a hurry and demand to be served before all the people who have been waiting a long time for their orders as well. Your time is not more valuable than that of other people who have been waiting longer. You will get your drink when I get the sticker for it. I won’t pull a bunch of stickers to look for your order because then I’ll end up getting even further behind. If you’re in that big of a hurry, make your own coffee at home. Don’t blame the baristas for your poor time management skills. Blame corporate for being so out of touch with its front line workers and the increased demand, they don’t see what this is doing to them.
This unfortunately also means we get backed up on cafe orders as well. I agree the system sucks ass and needs a major overhaul. However, these things have become the norm.
My problem is when we have people who come in and order a “simple” drink like a latte or a black coffee and assume that they’ll be pushed to the front of the line. Or people who complain that they’re in a hurry and demand to be served before all the people who have been waiting a long time for their orders as well. Your time is not more valuable than that of other people who have been waiting longer. You will get your drink when I get the sticker for it. I won’t pull a bunch of stickers to look for your order because then I’ll end up getting even further behind. If you’re in that big of a hurry, make your own coffee at home. Don’t blame the baristas for your poor time management skills. Blame corporate for being so out of touch with its front line workers and the increased demand, they don’t see what this is doing to them.
_abbycadabby_ 41 points 1y ago
Damn, I feel this so hard. Like "pretty sure we work in the same store" hard. Solidarity, friend ❤️
italyphoenix 2 points 1y ago
Unfortunately this happens nearly everywhere it seems… especially now that demand just keeps growing.
moparcam 24 points 1y ago
Non Starbucks employee here. I generally only go to Starbucks when I have a free gift certificate. I like the coffee, but it's not better than anything we (my girlfriend and I) make at home (Starbucks coffee is fine, not life changing). I don't get why people just don't make their own coffee. It's not difficult. And it's much less expensive, and better for the planet. Sometimes (this is going to sound insane), I just swallow a caffeine pill that costs 3 cents, and I get my caffeine buzz. Why pay $3+ for a coffee when you can make it at home for pennies. I don't get it. Never have. If Starbucks and Dunkin Donuts (and all other coffee chains) disappeared tomorrow, I would barely notice that their marquees were removed from the suburban/urban landscape.
Why?
Reminds me of the name of a Dead Kennedy's album that sums up the philosophy of the average American: "Give me convenience or give me death".
And yes, how convenient is it, really, when you have to wait for 20 minutes (nothing against the baristas at all. They have always been kind and professional to me, and I think they all do a great job.) for a $4.00 coffee.
It's just laziness (on the behalves of customers).
Why?
Reminds me of the name of a Dead Kennedy's album that sums up the philosophy of the average American: "Give me convenience or give me death".
And yes, how convenient is it, really, when you have to wait for 20 minutes (nothing against the baristas at all. They have always been kind and professional to me, and I think they all do a great job.) for a $4.00 coffee.
It's just laziness (on the behalves of customers).
The_Septic_Shock 7 points 1y ago
Wow, people downvoting for you being right. I got a home espresso machine and a French press and all my coffee costs is the amount for the beans. I also did the pill thing in college for exams and studying like my own personal brand of Adderall. Honestly I don't get it either since I left the siren. I'll stop in from time to time but can make my shaken espressos, cold brew, and hot brewed coffees at home. Recently I've discovered cortados, super good 👌
I feel sbux has become too big where they can't (or wont) adjust, hire more, etc. Theyre just after a way to make money without responsibility of running it well
I feel sbux has become too big where they can't (or wont) adjust, hire more, etc. Theyre just after a way to make money without responsibility of running it well
canidieyet_ 5 points 1y ago
Because Starbucks has given frequent customers a sugar addiction. Our beans suck ass. The espresso is horrible quality, and the brewed coffee beans are burnt because the water is too hot. I never go to Starbucks on my day off because the $3.00 bottle of iced coffee concentrate I buy from the grocery store tastes better than our iced coffee and I don’t have to wait 25 minutes for it! A good majority of Sbux customers don’t actually drink coffee. Starbucks is mediocre at best and isn’t worth the hype at all. I genuinely can’t understand how or why people love it so much
moparcam 1 points 1y ago
Thanks for your reply. What do you mean when you say "A good majority of Sbux customers don't actually drink coffee."?
HamburgIar_ 22 points 1y ago
Whoever is register needs to have an iPad with DPM open so you can see the active wait time on mobiles and let the customer at register know before they order that the wait will be 25 +minutes. We started doing this and people will just walk out without ordering. It helps.
PauseAccording20 12 points 1y ago
DPM doesn’t even load up 98% of the time at my store
Frosty-Shelter7372 10 points 1y ago
YES! Customers need to understand the invisible queue. Unfortunately they never will because corporate doesn’t give a fuck.
I wish brewed coffee was a station in the café. Most of my issues being on front was not knowing when I should or shouldn’t grab the brewed drinks. (If I grab the drink for the customer, the bar person always forgets and makes the drink anyways.) This would hopefully ween out the “simple” drink frustration on both sides.
I wish brewed coffee was a station in the café. Most of my issues being on front was not knowing when I should or shouldn’t grab the brewed drinks. (If I grab the drink for the customer, the bar person always forgets and makes the drink anyways.) This would hopefully ween out the “simple” drink frustration on both sides.
whatisprofound 3 points 1y ago
That's a communication and a routing issue. So many stores seem to not use the full capacity of their printers - is it possible to have those tickets routed to a printer by the register like warming or its own seperate one? My store has all brewed coffees sent to the warming printer. Warming person grabs mobile/delivery brewed coffees and register gets the cafe ones. We just put the cafe tickets up by reg and they can throw away ones they already got or make em when they see the ticket.
That being said... yeah, being 20-40 minutes behind on drinks on the regular is a fucking nightmare and corporate needs better solutions.
That being said... yeah, being 20-40 minutes behind on drinks on the regular is a fucking nightmare and corporate needs better solutions.
Frosty-Shelter7372 3 points 1y ago
It would be worse if the tickets were sent to warming because that is also 20 minutes behind from open until around 12p. I always tell the bar person when I grab the brewed, but several mins later they inevitably forget. Constantly listening to orders being taken, focusing on drinks, and then having to remember what drinks were already made is impossible.
BeardiesRule112 2 points 1y ago
We just grab the brewed coffee at register right after they order it, no ticket prints.
philosopher_cat_lady 10 points 1y ago
This is why I like working in a licensed store. The only thing is our line of customers rarely ends. Yesterday we got a visit from our store director and our district manager and neither one of them seemed to understand this.
inserttitlecard 3 points 1y ago
it's awful and so stressful im sitting there like "I'm 3 min behind so if I can just go a little faster ill catch up" like no lmao I wont. and when you're trying to go a mile a min people spill things. i was doubling hot bar and someone spilled half a container of pumpkin sauce and we just looked at each other like "yeah pretty much" not to mention that out of the 3 stores in my town, we were the only one with mobiles on and like damn I couldn't believe how many mobiles there were. tbh mobiles are soo stupid but that's a rant for another day lol
[deleted] 1 points 1y ago
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