I applied to be a shift, and I’m pretty sure I’m going to get the position. What do you all like to see in your shifts?(self.starbucksbaristas)
submitted by rocksrock43
Hi! So I’m fairly confident that I’m going to become a shift at my current store. I know what qualities I like in my shifts (checking in on us, making sure we don’t get overwhelmed, being flexible, correcting calmly, overall being kind). What do you guys like to see in your shifts? I want to be the best I can be :)
Glizzysforrizzy29 points1y ago
A shift that really gets involved on the floor (when they can ofc) and also ones who don’t let people on one position all day
Kryrieonn13 points1y ago
This!!! As a 3 month partner I really appreciate my shifts who rotate me around so I can get practice or to rest my voice if in in dto/window. I've had some shifts who stick me into dto/window all shift and my voice is dying because they don't want to deal with the till :(
peanutbutterbarbie3 points1y ago
this!!!
timeandfate19 points1y ago
I love to be asked at any point in my shift, what I want to do and where I want to be. I know that can’t happen every time but I really appreciate when it does happen!
Apopheniacal11 points1y ago
I love this one especially. Even if it's in the form of "would you rather do \[this\] or \[this\]?"
_abbycadabby_9 points1y ago
Run breaks. And also run breaks. Make sure to run breaks, and then run breaks. That's all I really look for, tbh. 😂
Of course, most shifts who run breaks efficiently are also engaged with the play, rotating partners between stations, and are themselves out on the floor the majority of the time. So, good qualities tend to run together.
Bonuses:
* Being a safe person to complain or vent to when it gets to be too much-- trusting that you won't take what is said to another partner or the SM (unless you need to for safety or policy reasons!). * Asking how things are going, maybe seeing if somebody has a preference for a particular station. * Taking care of yourself by taking your own breaks (plz plz plz).
Good luck!!! You'll be great. ☺️
medusas-garden1 points1y ago
Running breaks is literally like half of your responsibility as a shift lol wtf are the shifts at your store doing?? The shift on duty is usually p much glued to the DCR figuring out the play and timing breaks correctly like wtf else would they be doing
flamingavocados9 points1y ago
Supportive, organized, helps out when things are crazy busy!
MatchingColors8 points1y ago
Partners seem to like when I’m running a shift (or so I think hahah), so here’s some advice I have:
1. Generally speaking, **support THE TEAM first**, shift duties second 2. When possible, **give partners options** as to where they’ll be 3. **Be flexible and be ready to help** anyone at anytime. Make your partners know that no matter what they need, you are there to support them 4. **Be a positive presence**. You set the tone of the shift, you are the first person partners interact with “officially” when they clock in. So try to be positive if you can 5. **Coaching should never be aggressive**. Outside of blatantly unacceptable behavior, it’s never necessary to use a negative tone or be mean and whatnot. More on that, my coaching usually comes off as suggestive if that’s makes sense. Like I’m telling you the right way, I’m explaining why it’s the best way, and I’m saying it with more of a “matter of fact” tone then a “you suck do this” tone hahahah 6. **Be organized**. Know who’s coming in when, who’s leaving when, when breaks are, when (or if) times of no breaks are (so you can squeeze in some tasks)
The fact you are posting here indicates to me that you are gonna do great! Good luck 👍🏻
Edit: I’ll add that basically no matter what I’m doing or where, I’m always looking to restock and make backups in between. This adds to supporting the team
I’ll also add that a really good way to make your SM happy is to make a habit out of wiping the lobby tables town, pushing in the chairs and sweeping the lobby
board-certified2 points1y ago
i just wanna ask/address some things. the first thing you put is “support the team first/shift duties second” what shift duties are you putting off to support the team? i feel as if shifts are a part of the team and the team works together to run the store so if there is a “shift duty” that has to be done…. then it just has to get done otherwise you’re not supporting yourself to support the team. so could you elaborate on that. and then just commenting on the last few things you said were just tasks that were part of the customer support cycle. doing those things if there’s a tone of down time/ if they need to get done right there makes sense but i would support that CS person more by making sure their balancing CS better that they’re able to hit one of those things you mentioned every cycle and overall mastering the cycle more. it also sounds like you’re not placing yourself into a position which could be a thing at your store but my manager taught us to put ourselves as shifts at order support to be able to support partners and also be able to look over the whole store more easily.
MatchingColors4 points1y ago
As for shift duties:
In my store usually the SSVs do the food pulls. If a partner needs helps or need something, I am 110% choosing them over pulling food
If I am working on an order, so long as I have more time to submit the order, if a partner needs helps or need something, I am 110% choosing them over writing on a clipboard.
As for CS restock when I’m not “officially” CS:
Why *wouldn’t* you restock something if you have time? I understand positions are what they are, but I’m trying to ease EVERYONE’s workload if I can. We hardly ever have coverage to have someone in every position. If we did, that would be one thing. Unfortunately for us, it is very much teamwork that makes our store successful and not necessarily everyone just fulfilling their role and nothing else. If I can grab cups while taking a order on DTO, that means my CS person doesn’t have to, they can make backups, or get lids or beans or clean the spilled drink, or stock the bathroom, etc. etc.
My CS person is not Superman. Our store moves super fast. If you don’t have anything to do, why wouldn’t you look to support rather than standing there?
Every store is different. My store does really well, and I would like to think I play a play a part of that. Too often so I see other shifts standing around and then we get behind. If I can help, I *will* help.
silentwhisperer14841 points1y ago
I so absolutely agree with the first point you made. There are several shifts at my store who refuse to help the team because they’re doing a count, doing a pull, doing whatever off the floor and then make a huge deal when they need to help. If your team is struggling, you help them. If someone on your team asks for your help, you help them. It only frustrates everyone and you’re left with a team that can’t really go to you in time of need and who are tired.
MatchingColors1 points1y ago
Exactly!
Ultimately, my number one goal is team success.
lexaproloser3 points1y ago
the shifts i like are the ones who don’t feel like shifts tbh. get your duties done but at the end of the day just talk to us like normal people. the only time it should feel like you’re “above” is when we ask you where to go. and my favorite thing is when a shift asks if there a place i’d like to practice or a place i’d prefer to be. it makes me feel like they care about my progress and where i’m comfortable
irritablegarlic3 points1y ago
Take your breaks please!! When you’re hungry and tired and cranky it affects everyone else in a negative way. I also find shifts that take their breaks are better about keeping up with barista breaks too. Be open to advice/criticism from your baristas and try to implement what they say. Take their opinions into consideration, such as where they want to be. Don’t be resistant to change, you may fall into a routine you like that isn’t the best or most efficient so be open to changing it to use your time more wisely. stay on the floor as much as possible, in a position that keeps you open to your baristas if they need help, like DTO.
hewhoeatsapples3 points1y ago
I have a few shifts for whom I’d do almost anything, and a couple for whom I wouldn’t. The key differences are the emphases on support, respect, and acknowledgement.
Our mission is to provide everyone with access to large- scale community websites for the good of humanity. Without ads, without tracking, without greed.