Starbucks Baristas: The daily grind
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Fake service dog in my store (self.starbucksbaristas)
submitted by BoozaWooza
For two days in a row a grown ass man has come into the store with his husky that he claims is a service dog…
The dog is obviously not a service dog because,
1. The dog isn’t wearing a vest, or anything identifying that it’s a service dog.
2. I went around to the front of the pastry case to grab food and right away the dog came right up with a wagging tail to come and sniff me… a service dog wouldn’t do that because they’re trained to be focused on their handler and not get distracted.
3. THE DOG JUMPED ON OUR FUCKING COUNTERS!
And the part that bothers me most….
We have costumers who come into the store with actual service dogs and it is SO dangerous to fake having a service dog because that can endanger people with real service dogs and real medical issues because the fake service dog could distract the real service dog.
It makes me so pissed off…
(If my shift manager sees this… yk who you are… I have nothing against you I’m just mad,)
I’ve only worked at Starbucks for 2 months and I’m not familiar how situations like this are handled but my SM just asked if it was a service dog and the man said “yeah it’s a service dog, do you wanna see my verification,” and she didn’t press it.
I wish I could fight the man and fucking call him out for his shit because that’s not okay…
The dog is obviously not a service dog because,
1. The dog isn’t wearing a vest, or anything identifying that it’s a service dog.
2. I went around to the front of the pastry case to grab food and right away the dog came right up with a wagging tail to come and sniff me… a service dog wouldn’t do that because they’re trained to be focused on their handler and not get distracted.
3. THE DOG JUMPED ON OUR FUCKING COUNTERS!
And the part that bothers me most….
We have costumers who come into the store with actual service dogs and it is SO dangerous to fake having a service dog because that can endanger people with real service dogs and real medical issues because the fake service dog could distract the real service dog.
It makes me so pissed off…
(If my shift manager sees this… yk who you are… I have nothing against you I’m just mad,)
I’ve only worked at Starbucks for 2 months and I’m not familiar how situations like this are handled but my SM just asked if it was a service dog and the man said “yeah it’s a service dog, do you wanna see my verification,” and she didn’t press it.
I wish I could fight the man and fucking call him out for his shit because that’s not okay…
amy_2014 32 points 1y ago
Yeah, sorry to say, but you legally can’t win this one. The most you are allowed to ask is “is this a service animal?” and if the answer is “yes,” true or not, the animal gets to stay. I’m sure if there was a true incident, like the dog gets violent or something, authorities could be contacted, but until then, nothing can be done.
BoozaWooza [OP] 16 points 1y ago
I’ve seen some people say that if the service dog is being disruptive (like jumping on the counters maybe??) you can ask them to leave??? Is that true?
mikkykk 12 points 1y ago
YES according to the ADA, you can ask what service they provide AND if they are disruptive can ask them to leave. I believe article 4 section 3 (or article 3 section 4…). Just took a class on this and have a customer who is a ding dong.
Vosstonmass1 4 points 1y ago
This is absolutely the correct answer and the best way to handle that kind of situation
aaronbdancer -20 points 1y ago
No it’s not. You can’t really do anything. Technically you can’t even really ask if it’s a service animal either. You have to assume positive intent
cilantroprince 14 points 1y ago
legally you can ask “is this a service animal?” and “what tasks does it perform?” and that’s it. so yes, you can
[deleted] 1 points 11m ago
Legally under the Ada You can ask 2 questions is that a service dog and what tasks does the dog performs.
Service dogs shouldn’t be out of control (going up to people, wanting attention from others uncontrollable barking ect) , should ignore majority of a lot of things, if it’s not under the handler control. You can legally kick them out. (Under the Ada)
Service dogs shouldn’t be out of control (going up to people, wanting attention from others uncontrollable barking ect) , should ignore majority of a lot of things, if it’s not under the handler control. You can legally kick them out. (Under the Ada)
impasse602 6 points 1y ago
Under ADA law Service animals are defined as dogs that are individually trained to do work or perform tasks for people with disabilities. Examples of such work or tasks include guiding people who are blind, alerting people who are deaf, pulling a wheelchair, alerting and protecting a person who is having a seizure, reminding a person with mental illness to take prescribed medications, calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack, or performing other duties. Service animals are working animals, not pets. The work or task a dog has been trained to provide must be directly related to the person’s disability. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA.
Secondly, A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Thirdly, Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform.
And finally, A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.
Secondly, A service animal must be under the control of its handler. Under the ADA, service animals must be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe, effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
Thirdly, Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform.
And finally, A person with a disability cannot be asked to remove his service animal from the premises unless: (1) the dog is out of control and the handler does not take effective action to control it or (2) the dog is not housebroken.
salaciainthedepths 4 points 1y ago
I’m not American but under the Ada I believe you’re allowed to ask what service it provides. ESA aren’t service animals and there’s no official verification or certificate to show people - if people are offering them, it’s usually because it’s a fake one to try convince people. Like you said, service animals are usually very clear to tell just from their behaviour.
BoozaWooza [OP] 3 points 1y ago
That’s what I figured too… but what am I supposed to say?
“Umm… actually there isn’t any verification for service animals, and you are offering me the “verification” plus the way your dog is acting right now is giving me reason to believe your dog isn’t s real service dog… pls leave.”
I feel like that wouldn’t go well.
“Umm… actually there isn’t any verification for service animals, and you are offering me the “verification” plus the way your dog is acting right now is giving me reason to believe your dog isn’t s real service dog… pls leave.”
I feel like that wouldn’t go well.
cryingoverspiltmiIk 6 points 1y ago
Asking that follow up question goes against Starbucks’ policy on service animals. However, if the dog starts jumping on counters, barking at other guests, or relieving itself on the floor, it becomes a health and safety issue and your shift should be nicely asking the customer to take their animal outside (service animal or not).
The ADA requires reasonable accommodations, but that doesn’t have to include allowing someone’s “service animal” to misbehave inside a restaurant or cafe.
The ADA requires reasonable accommodations, but that doesn’t have to include allowing someone’s “service animal” to misbehave inside a restaurant or cafe.
DiscombobulatedTill 1 points 1y ago
Sir, I'll have to ask you to leave if you continue to allow your dog to jump up on my counter.
[deleted] 1 points 11m ago
Legally under the Ada You can ask 2 questions is that a service dog and what tasks does the dog performs.
Service dogs shouldn’t be out of control (going up to people, wanting attention from others uncontrollable barking ect) , should ignore majority of a lot of things, if it’s not under the handler control. You can legally kick them out. (Under the Ada)
Service dogs shouldn’t be out of control (going up to people, wanting attention from others uncontrollable barking ect) , should ignore majority of a lot of things, if it’s not under the handler control. You can legally kick them out. (Under the Ada)
b99__throwaway -3 points 1y ago
i would tell him if it wants to stay in the store it needs to be a *service* dog not a support dog (had a lady try to pull that one on me the other day) and needs to have it’s approved service dog vest
BoozaWooza [OP] 7 points 1y ago
Does it actually??
I’ve heard from the r/servicedogs Reddit that service dogs are not required to wear equipment, because it could interfere with their working. I’m sure most service dog handlers choose to put their dog in a harness or something if the sort that labels them as a service dog to prevent confusion and show people that the dog is working.
I’ve heard from the r/servicedogs Reddit that service dogs are not required to wear equipment, because it could interfere with their working. I’m sure most service dog handlers choose to put their dog in a harness or something if the sort that labels them as a service dog to prevent confusion and show people that the dog is working.
GuySmileyIncognito 2 points 1y ago
No, everything that poster said is wrong. They do not have to have a vest or provide proof. You absolutely can request that the dog be on a leash and under control. Used to have a woman with a fake service animal that she would just ignore and let run around the store and each time I had to tell her that if she's going to have it in here, it has to be on a leash and not running around.
astivana 4 points 1y ago
There is no official service dog vest in the US, but the dog does have to behave like a service dog, ie well-behaved, not disruptive (so wandering around the cafe and jumping on the counter is RIGHT out). You’re allowed to ask someone to remove even a legit service dog if they’re being disruptive.
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