I was stalked for two years because a fellow barista gave my ‘admirer’ my full name and my schedule for the next two weeks because he claimed to be my brother (I don’t have one) so anyone reading this PLEASE do not give out any information to anyone about coworkers regardless of what they say. I would always say “there’s nobody by that name here right now” if anyone asked me about someone.

"I'm sorry, but I can't give you information on anyone that works here due to privacy concerns and for their safety." Thats what I'd say. Plus it's true.

Whether you give it or not, write an incident report as soon as the interaction is over. Then your side of the story is documented before they call.

I think people are confusing one rule for another, you cannot give away a partners time schedule, their job status, and any personal private info. However giving them a first name to file their complaint is probably just fine. Think of it this way, if someone walked in your store and someone didnt have a name tag on their apron, and asked what their name was, would you tell them? Of course. Its just a first name. Would you tell them their schedule? No. Duh.

That being said I would probably let the customer know that their issue could be better resolved by the store manager as the DM will just refer back to them, if they even give the person the time of day. Give them the managers card, let them know the first name of the partner to complain about. From there it is your managers job. They should have the partners back though. Especially in this instance.

We tend to go " Oh this is my first shift with them. I don't know their name yet"