saw someone post about an unhinged customer interaction which forced me to remember what happened today and I'm still in disbelief. sorry this might be kind of long but 💀
lemme set the scene: a customer, presumably a regular based on my coworkers reaction, came up to the drive thru, and I'm working DTO/DTR. ill make up some names for ease
me: good morning welcome to starbucks how can I help you!
"jeff" (regular): good morning! I'd like a banana nut loaf not warm and a grande cold brew with cold foam on 4
me: okay, banana nut loaf and a cold brew with cold foam blended on 4 right?
jeff: yep! I like my foam just sitting on TOP of the drink, make sure it doesn't mix in!
me: sure thing! your totals $xx, ill see you at the window!
[he pulls up, and he has a small very cute dog in his lap who's poking his head out the window]
me: good morning! aww, who's your friend? so cute!
jeff: this is bob! he loves his banana nut loaf and cold foam haha
me, thinking hes joking: pfft haha would bob like a pup cup though?
jeff: nah, hes real particular about what he likes! he doesn't care for the whip, but for some reason he just loves whatever you put in that cold foam!
me: ah... I see...? haha (is this a joke?????)
haley (coworker, handing out a cold brew w cold foam): HI BOB!!! how are you jeff!
jeff: good! but could you remake that right for me? I like the foam blended on 4 so the coffee and the foam are separate!
haley: sure thing, be right back!
jeff, to me: I hate to be picky, but I like the black coffee and bob here likes the cold foam, so I don't want them to get mixed yknow? ive been coming to starbucks for five years now, I know how it works haha
me, with dawning horror: uhh yeah makes sense! (?!?!)
[he gets handed a perfectly separated cold brew w cold foam]
jeff: perfect! beautiful, thank you! see y'all next time!
haley: bye jeff! bye bob!!
me, quickly turning to my coworker once hes gone: does he ACTUALLY feed that to his fucking dog?!
haley: mhm.
me: and then DRINK it?!?!
haley: yeah I think so
me: [unable to feel peace in my soul since this encounter]
I swear its the ones where the customer is absolutely perfectly nice but they say or do something so completely unhinged like this that leaves the most impact. dumb or rude customers are always just gonna be another dumb or rude customer but this guy knew exactly what he was doing and saying and for that i think i am dead now?