i don’t know how to say this without coming off as rude but i highly doubt your barista’s shift revolves that much around you in particular. it’s incredibly unlikely that someone is waiting for you specifically to come thru the drive thru so they can give you a stale sandwich.

most likely what’s happening is the shipment of sandwiches they have is either lower quality than usual (as we don’t make the sandwichs they are pre-bagged and shipped to us, we just reheat them) or like the other person said someone is not thawing them out for the right length of time. as for your coffee, depending on how busy the store is it’s very likely that the baristas are being pushed to get orders out as fast as possible (especially in drive thru) and the quality of the drinks suffers as a result. when my store is slammed i don’t have the time to put as much effort into perfectly steaming milk and shit, it’s not a slight against the customer in particular it’s jsut a time crunch.

these baristas don’t have it out for you. in a lineup of hundreds/thousands of orders a day i seriously doubt someone is choosing you out of everyone to mess with