Starbucks Baristas: The daily grind
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Dealing with Pricks at Drive (self.starbucksbaristas)
submitted by ShinyCranidos
So this morning as I was running the shift, one customer tries to order a caramel brulee through drive thru. Hes quite notorious with his bad reputation amongst our store because of how he mistreats baristas.
Thing is we didn’t have brûlée this morning because of how our order zero’d us out on it, and it was marked out on mobile. My barista tried telling him we were out-actually 2 of them had to explain it but he still was throwing a fit.
I eventually had to step in and listen what he had to say.
“I want a recovery card since I’ve waited 20 min, and you guys don’t have a recovery card. You don’t have the time of day to go out and fix your menus here in the drive to say you don’t have Brûlée??? Lemme get a recovery card so I can go get coffee somewhere else.”
*Looks at the time and it’s literally 5:35 min since he ordered*
I caved in and just gave him a recovery card so he would just get out of my drive thru…
Is there any way else you all would’ve handled it differently? Like I’m normally chill and really understanding, but still right now I’m fuming.
Thing is we didn’t have brûlée this morning because of how our order zero’d us out on it, and it was marked out on mobile. My barista tried telling him we were out-actually 2 of them had to explain it but he still was throwing a fit.
I eventually had to step in and listen what he had to say.
“I want a recovery card since I’ve waited 20 min, and you guys don’t have a recovery card. You don’t have the time of day to go out and fix your menus here in the drive to say you don’t have Brûlée??? Lemme get a recovery card so I can go get coffee somewhere else.”
*Looks at the time and it’s literally 5:35 min since he ordered*
I caved in and just gave him a recovery card so he would just get out of my drive thru…
Is there any way else you all would’ve handled it differently? Like I’m normally chill and really understanding, but still right now I’m fuming.
[deleted] 4 points 1y ago
Anyone asking for a recovery card does not get a recovery card. It’s supposed to be something extra we surprise them with, not something that is demanded.
fubenfumattie 2 points 1y ago
They know exactly what they're doing when they lie about the amount of time in drivethru. He would have said anything to get that free money. If everything went perfectly he likely would have just said something about the barista's "attitude". Some customers are intentionally implacable.
IMO just give them as many recovery cards as they can con their way into, because a) it's Starbucks's money, not yours. And b) if enough customers pull enough bullshit, maybe Seattle will do something about it.
Let Starbucks foot the bill until they don't want to anymore. It's *their* stupid policy.
IMO just give them as many recovery cards as they can con their way into, because a) it's Starbucks's money, not yours. And b) if enough customers pull enough bullshit, maybe Seattle will do something about it.
Let Starbucks foot the bill until they don't want to anymore. It's *their* stupid policy.
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