Starbucks Baristas: The daily grind
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Some advice (self.starbucksbaristas)
submitted by Prize-Wolverine-5319
I’m a partner whose hasn’t been at Starbucks for long and was asked to be a trainer. I started training my first person and I’m struggling. When I give them feedback they Roll their eyes. They leave the position their on and won’t help with closing duties. I feel I’m repeating the same few things constantly and they don’t listen. I just need some advice on what to do.
blue-haired-barista 77 points 1y ago
I'd try telling your shifts and SM cause if your trainee is being problematic that's a them problem not a you problem, can't teach people competence and respect 🤷
blackplastic97 33 points 1y ago
Sounds like it’s not you being a bad trainer but them showing that they’re not a very good partner. I would definitely talk with you SM and let them know that this trainee might not be worth it
rudebii 12 points 1y ago
Whenever I trained I gave SMs a rundown all the trainees. Be honest , let them know who’s getting it and who isn’t.
No one has time the untrainable IMO. As a trainer and lead, I’m not shoving dead weight on anyone.
No one has time the untrainable IMO. As a trainer and lead, I’m not shoving dead weight on anyone.
lewabwee 7 points 1y ago
Nothing you can do to make this person listen. Explain the situation to your SM. This isn’t your problem.
Fluffybunnybadass 4 points 1y ago
Like everyone else says, let your SM know. You're allowed to let them know about the trainees/ppl they hired, and what looks nice in a 30 minute interview can be terrible after. Like my sm says, "people can behave themselves for thirty minutes".
TheFriendlyFeminist 2 points 1y ago
I feel this - I’m struggling with a new trainee rn who won’t stay off her phone
IfuDidntCome2Party 2 points 1y ago
Advise the trainee, that you need to train when there is not a rush and that you have other things to do during your shift. Tell them they need to remain focused during training and review. Tell the trainee if they have no interest in learning the skills, then they(trainee) should let the SM know right now.
You're not their mother to baby them. They aren't being scheduled to check their mobile.
Once you know they perform the new skills as expected, then the trainee is on their own. You didn't hire them. They probably won't be around long.
You're not their mother to baby them. They aren't being scheduled to check their mobile.
Once you know they perform the new skills as expected, then the trainee is on their own. You didn't hire them. They probably won't be around long.
IfuDidntCome2Party 1 points 1y ago
Is there a list of what your training them on? Then you tested them on what they learned from you? And performed it to expected standards, then you are done.
If the person learned it, and has no questions, then you've done your TRAINING.
If they are not cooperating with expected duties, then who is the one being paid to oversee the partners? SM? You didn't hire the partner. If they have no interest in doing the job, then the person scheduling, needs to schedule someone else during those hours.
You can not make up for the slack of this person who has no interest in helping where needed. Pull up your boot straps and don't be a mouse. Welcome to the world of training.
Rolling eyes? Get feedback from this trainee. Why do they feel the need to roll their eyes? Maybe your training style for this person is beyond them. Did you ask them if they already know how to do something before you trained them?
If the person learned it, and has no questions, then you've done your TRAINING.
If they are not cooperating with expected duties, then who is the one being paid to oversee the partners? SM? You didn't hire the partner. If they have no interest in doing the job, then the person scheduling, needs to schedule someone else during those hours.
You can not make up for the slack of this person who has no interest in helping where needed. Pull up your boot straps and don't be a mouse. Welcome to the world of training.
Rolling eyes? Get feedback from this trainee. Why do they feel the need to roll their eyes? Maybe your training style for this person is beyond them. Did you ask them if they already know how to do something before you trained them?
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