I can't give too many details, but I have a regular, extremely difficult customer. The whole staff knows them and when we hear their voice on the headset, we start pumping each other up and even voluntarily take turns dealing with them at the drive through window. The customer hasn't done anything blatantly ban-worthy like swear, use discriminatory language, or get physical, but their brand of near daily verbal abuse and negativity is so draining. They've threatened to take their business elsewhere more than once before and I was so tempted to say, "please do" this last time. We'd be better off missing out on the $6-12 they spend because we waste so much product on remakes, and it kills drive through times and morale.

I seriously want to know where is the line a customer has to cross to get banned? As incompetent as my store apparently has been for at least 6 months (according to the customer), I'm surprised they still come.

Thanks.