So. One time, there was a customer who gave a name at the end of the transaction to me on reg. "Glenda."

Immediately after completing that sale, my SSV told me to sign off the register and hand that position over to another partner, and then to move to cafe/mobile bar for someone's 10.

I did and pulled Glenda's sticker. Glenda came out of the bathroom and I called out, "Glenda, I'm working on your latte now!" She stood directly in front of me on bar and glared at me. "My name is LINDA. How did you mess that up?"

I thought she was joking because the names rhyme, it's loud AF in the cafe, we're all wearing masks so things come out muffled and we can't always rely on reading lips anymore, and who actually \*really\* cares about something so insignificant as a wrong name on a latte sticker, right? So when she said, "How did you mess that up?" I replied, "Easily!"

She went OFF, lmao. Told me I was so unprofessional, so STUPID, so rude, so demeaning. She finished up by saying, "Give me my drink or get me your manager!" and I said, "Venti pumpkin spice almond milk latte for Glenda!" and slid a sleeve onto it. "I mean, Linda!" I scratched the "G" off the sticker with a black Sharpie. "\*lenda. Here you go. I hope you have a lovely day!"

"You, too," she cooed, as sickeningly sweet as her 10-pump monstrosity.

Then she got to the door and turned. "I am LINDA, the bad bitch, not GLENDA the good witch."

It was her mic drop.

"Bye, Melinda!"

My rebuttal.

Luckily I haven't had anyone yell at me for this yet, surprisingly. I know I sometimes misspell people's names even if they spelt out cause auditory processing doesn't work to well with adhd. And I usually won't ask someone to spell it twice cause people who haven't had their coffee yet usually have a hella short fuse. So I avoid anything that could end in another ridiculous crazy customer story. With how much traffic my store gets there's usually a least one crazy customer story a day.

Sometimes if someone is rude to me I misspell their name phonetically. So yes, your name is getting called as Miranda but it’s spelled mirranneduh on the cup. Don’t be rude, Miranda.

Had a coworker put Trash instead of Trish. I don't blame her for being mad.

honestly if i didn't understand most the time I'll just put a letter or something and tell them its theirs when they look. If they get bothered I just say "oh oops i accidentally clicked enter probably!"

I'm partially deaf in one ear on top of struggling with auditory processing, so taking names is HARD for me LOL

When Im on DTO I usually just put "Thanks" unless its a regular who's name I know.

On the rare occasions I'm taking cafe orders, I only ask for names if theres a lot of people inside and I know customers will likely try to grab every drink thinking its theirs.

One time I asked someone to repeat their name to me and they just said “no”

I have no clue but I've had customers get nasty with me when I literally would repeat back the name to.ensure it's right and they fucking nod and confirm it is.. And then get all nasty at hand off telling me the name I put down is wrong like wtf?? Idiots

because “Verrke” didn’t know how to keep her face forward and enunciate (edit: it was Brooke which seems so obvious to me now)

When people correct me about their name at the handoff counter I just stare at them with a blank face... Takes all my power not to tell them "I do not care"

I’m mostly deaf in my left ear, and people will mumble and I’ll ask them to repeat themselves and they do not change the way they said it at all, and then get really annoyed with me when I ask them to repeat themselves again, so i’ve just gotten to the point where when they mumble the first time around I just say “I’m deaf in one ear and I NEED you to speak up.” even after that they still don’t speak up more 😑

Plus it's not like we're getting payed to spell their names correctly!!

One time I ordered a coffee in NYC, gave them my name "Nat"... Got back a sticker that said "Nag." They did seem confused...

I laughed about it. Still do.

Why are people so mad when I ask them to repeat themselves??

Exactly. And it doesn’t matter

I’m the worst at spelling names.

When baristas get my name wrong I don't bother to correct them or anything, I just leave with my drink lol. Kinda excessive for someone to get mad over a misspelt name

anytime i go to a store, I always spell it out to make it easier on them so there isn't any confusion

I had one lady during a busy Saturday get real mad that I didn't get her name right. I also have trouble hearing correctly, never would do it out of ill intent. But this lady was so mad, she went back to my very busy line to ask me why her name was wrong and to fix it. She got her drink, she was just mad I got her name wrong. I said I'm sorry, \_\_\_\_\_ name that I got wrong and she lost it. I didn't do it on purpose, I tried to quickly correct myself. This was 2019.

I will purposely spell a name wrong just for shit and giggles.

Some of my coworkers were ESL and genuinely just don't know how to even begin to spell or understand english names so it upset me when customers would be impatient with them or make fun of misspelled or misheard names.

Beats me. I have a wierd name and I know it. Who gives a shit I do try to speak up though and don't take it personal if it's messed up. And I still tip.

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